eFiler

eFiler

Irradiant Ltd.
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About

Emailgistics is a team inbox management solution for Microsoft Office 365. Powerful workflow and analytics features improve team productivity and decision making. Plus, with Emailgistics you continue working in Outlook as your email never leaves Office 365. Route emails efficiently and keep agents focused on their assignments. Redirect time and energy away from manually assigning emails to actually answering them. Tracking to ensure your team replies to customers accurately and promptly. Automated message assignment and workflow rules will route hundreds of emails to the right team members in seconds. Individual agent folders appear within Outlook, helping to ensure your team never misses or duplicates efforts on an email. Prevent emails from falling through the cracks. Receive notifications before emails are at risk of falling behind team standards.

About

File and Find emails from Classic Outlook or New Outlook. Easily file one or more emails at a time alongside other project-related documents. Find your colleagues emails instantly with our colour-coded indexed search tool. eFiler is an essential companion for Outlook users who are looking for an easy way to file and find Outlook emails. eFiler requires no fancy IT infrastructure and takes just minutes to get teams fully up and running. Predictive email filing makes it easy to save sent or received email messages. Indexed email search finds emails quickly. If your business relies heavily on email correspondence then eFiler is for you! Spend less time finding company emails. Forget shared mailboxes and public folders - file emails alongside other client or project documents. No more isolated emails sitting in your colleagues mailbox while they are on holiday! Filed emails become easily accessible for your entire team.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

Businesses and teams that use Microsoft 365 shared inboxes in Outlook

Audience

Legal and construction teams, Consultants, Accountants & Professional Services Companies

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$10 per user per month
Free Version Not Supported
Free Trial Supported

Pricing

$8.5/user/month
Subscription pricing starting from $8.50 per user per month (paid annually)
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 4.5 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • With Emailgisitcs we can easily manage internal email inboxes to drive team productivity. Reports are robust and allow easy monitoring. Reply reminder alert to stay on time. Useful interactions to manage without switching to different tools.
  • #1- Works great for customer email support services. #2- Easy management for Microsoft 365 services. #3- Helps to collaborate and offers easy to assign emails #4- Useful insights to study business performance.

Cons

  • No cons, I will update if I face any bad experience.
  • #1- We had overall positive experiences with it.

Pros & Cons from Real Users

Pros

  • Ease of installation and use. Fast response when contacted due to our antivirus update deleted the eFiler exe file!! Excellent price - we used similar software previously that was very expensive. eFiler is much cheaper and works in a better way for our Company's requirements.
  • Great Customer Service. Email filing is very time-effective. Emails generally file on their own. Little administration work is associated with filing. bespoke filing solution made to suit the company.
  • Very easy to set up and use. The functions available are changing the way we utilise our emails and the ability to customised has enabled all our users to finally have an email filing system which works for them and the company as a whole.
  • Setup documentation clear and concise. Fast responses from support. Ease of use by non technical persons All the necessary features and more.

Cons

  • We haven't found anything as yet. Everything is running smoothly.
  • We just started using it, but so far it's been exceeding our expectations. Having moved from Ideagen to e-Filer, we have saved so much time, which will have a direct positive impact on the company's performance and efficiency!
  • Nothing major at all, just need support for each user when setting up but this is now in place
  • License management could be improved to transition seats from one workstation to another.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Emailgistics
Founded: 2019
Canada
emailgistics.com

Company Information

Irradiant Ltd.
Founded: 2011
United Kingdom
efiler.co.uk

Alternatives

Alternatives

CloudFiler

CloudFiler

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Aryson Email Conversion Tool

Aryson Email Conversion Tool

Aryson Technologies
QuickFile365

QuickFile365

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QuickFile365

QuickFile365

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Legal e-File

Legal e-File

LegaleFile

Categories

Customer Service Supported
Email Management Supported

Categories

Email Management Supported

Email Management Features

Data Recovery Not Supported
Email Archiving Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Monitoring Supported
Email Recall Not Supported
Queue Manager Supported
Response Management Supported
Routing Supported
Shared Inboxes Supported
Signature Management Supported
Spam Blocker Not Supported
Whitelisting / Blacklisting Not Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Supported
Knowledge Base Not Supported
Live Chat Not Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Supported

Email Management Features

Data Recovery Supported
Email Archiving Supported
Email Deletion Not Supported
Email Discovery Supported
Email Monitoring Supported
Email Recall Not Supported
Queue Manager Not Supported
Response Management Not Supported
Routing Supported
Shared Inboxes Supported
Signature Management Not Supported
Spam Blocker Not Supported
Whitelisting / Blacklisting Not Supported

Integrations

Microsoft 365 Supported
Microsoft Outlook Supported
Autodesk Forma Not Supported
Egnyte Not Supported
Google Drive Not Supported
Microsoft SharePoint Not Supported

Integrations

Microsoft 365 Supported
Microsoft Outlook Supported
Autodesk Forma Supported
Egnyte Supported
Google Drive Supported
Microsoft SharePoint Supported
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