eFiler

eFiler

Irradiant Ltd.
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About

Emailgistics is a team inbox management solution for Microsoft Office 365. Powerful workflow and analytics features improve team productivity and decision making. Plus, with Emailgistics you continue working in Outlook as your email never leaves Office 365. Route emails efficiently and keep agents focused on their assignments. Redirect time and energy away from manually assigning emails to actually answering them. Tracking to ensure your team replies to customers accurately and promptly. Automated message assignment and workflow rules will route hundreds of emails to the right team members in seconds. Individual agent folders appear within Outlook, helping to ensure your team never misses or duplicates efforts on an email. Prevent emails from falling through the cracks. Receive notifications before emails are at risk of falling behind team standards.

About

File and Find emails from Classic Outlook or New Outlook. Easily file one or more emails at a time alongside other project-related documents. Find your colleagues emails instantly with our colour-coded indexed search tool. eFiler is an essential companion for Outlook users who are looking for an easy way to file and find Outlook emails. eFiler requires no fancy IT infrastructure and takes just minutes to get teams fully up and running. Predictive email filing makes it easy to save sent or received email messages. Indexed email search finds emails quickly. If your business relies heavily on email correspondence then eFiler is for you! Spend less time finding company emails. Forget shared mailboxes and public folders - file emails alongside other client or project documents. No more isolated emails sitting in your colleagues mailbox while they are on holiday! Filed emails become easily accessible for your entire team.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses and teams that use Microsoft 365 shared inboxes in Outlook

Audience

Legal and construction teams, Consultants, Accountants & Professional Services Companies

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$10 per user per month
Free Version
Free Trial

Pricing

$8.5/user/month
Subscription pricing starting from $8.50 per user per month (paid annually)
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 4.5 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • With Emailgisitcs we can easily manage internal email inboxes to drive team productivity. Reports are robust and allow easy monitoring. Reply reminder alert to stay on time. Useful interactions to manage without switching to different tools.
  • #1- Works great for customer email support services. #2- Easy management for Microsoft 365 services. #3- Helps to collaborate and offers easy to assign emails #4- Useful insights to study business performance.

Cons

  • No cons, I will update if I face any bad experience.
  • #1- We had overall positive experiences with it.

Pros & Cons from Real Users

Pros

  • Very easy to set up and use. The functions available are changing the way we utilise our emails and the ability to customised has enabled all our users to finally have an email filing system which works for them and the company as a whole.
  • Setup documentation clear and concise. Fast responses from support. Ease of use by non technical persons All the necessary features and more.

Cons

  • Nothing major at all, just need support for each user when setting up but this is now in place
  • License management could be improved to transition seats from one workstation to another.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Emailgistics
Founded: 2019
Canada
emailgistics.com

Company Information

Irradiant Ltd.
Founded: 2011
United Kingdom
efiler.co.uk

Alternatives

Alternatives

CloudFiler

CloudFiler

Dinamich Ltd
Aryson Email Conversion Tool

Aryson Email Conversion Tool

Aryson Technologies
QuickMigrations for MBOX to PST

QuickMigrations for MBOX to PST

QuickMigrations Software
Legal e-File

Legal e-File

LegaleFile

Categories

Categories

Email Management Features

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Email Management Features

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Integrations

Microsoft 365
Microsoft Outlook
Autodesk Forma
Egnyte
Google Drive
Microsoft SharePoint

Integrations

Microsoft 365
Microsoft Outlook
Autodesk Forma
Egnyte
Google Drive
Microsoft SharePoint
Claim Emailgistics and update features and information
Claim Emailgistics and update features and information
Claim eFiler and update features and information
Claim eFiler and update features and information