SnapComms

SnapComms

SnapComms, an Everbridge company
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About

Element is a secure communications platform built on Matrix: a decentralised and end-to-end encrypted protocol. Bring your teams together, boost productivity and workplace satisfaction, while retaining complete ownership of your data. Element is a leader in the Forrester Wave: Secure Communications report. Easily collaborate with your partners, suppliers or clients with video calls and instant messaging: like email for the 21st century. You can even connect your Slack, MS Teams, WhatsApp accounts. On the other hand Element can be closed for high security environments using secure border and cross domain gateways, and even air-gapped deployments. Being built on Matrix, there is no single point of failure for the network thanks to the decentralised network architecture, making it perfect for mission-critical environments. Please contact us to explore how your business can benefit from Element.

About

SnapComms is an Everbridge Company - The only end to end critical event management and employee communication solution in the world. Designed with all workplaces in mind, our software bypasses email to inform and engage every employee. Dynamic, visual tools get 100% message readership over desktop, digital display, and mobile, whether staff are working from home or the workplace. Customizable features ensure staff see your messages at the right time, every time. Discover our suite of communication channels: alerts, tickers, screensavers, surveys, quizzes, newsletter, lock screen, wallpapers, emergency notifications, and digital signage. Pricing starts from 100+ staff.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

For enterprises and governments that want secure communication and flexible federation, protected by end-to-end encryption.

Audience

Organizations interested in a multi-channel communications platform to reach and engage employees on desktop, mobile and digital signage

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$5 Per Monthly Active User
Flexibility between self-hosted or fully-managed in the cloud, with additional collaboration add-ons and bridges available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 4.6 / 5
features 4.8 / 5
design 4.8 / 5
support 4.8 / 5

Reviews/Ratings

Overall 4.2 / 5
ease 5.0 / 5
features 4.2 / 5
design 4.8 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • Pricing: based on our inquiries and after comparing with the closest competitors, the price was on average 30% lower for the same or better set of options. Communication: at every stage, from the presale to the solution of everyday problems, there is always a person who can listen to your question, knows how to help you, what to suggest or find someone who can. Design: from the point of view of the code, a very modern project that uses the latest trends in development, does not stop developing and improving. from the point of view of design, everything is made as native and understandable for users as possible. Security: not one of the few solutions that offers a really high-quality level of security that does not burden users and the system, and does not reduce the functionality of the product itself. Features: the system is very amenable to customization and scaling, supports all the platforms we need, and also integrates with all corporate services. Even if a certain tool does not have enough functionality for you, it can be added through a feature request. Ease: at the beginning of operating the product, you need to understand the basic logic of the architecture and the principles of operation, but after some time you will feel very comfortable in administration and management. Customization: one of the developers said that you can customize anything, but it turned out that it is really so. And that's cool!
  • Its instant messaging service works flawlessly with hundreds of onboarded co-workers. File or document sharing is very useful. You can share reports and tasks from the same screen. It's available on cross-platform which makes it very practical for team communication.
  • Element platform is reliable and easy to use. The UI design is intuitive. Secure and encrypted messaging. Works on any IOS and web platforms. Helps to boost team collaboration in small businesses. Cost-effective enterprise plans.
  • - simple, intuitive interface - strict security - Web client, Android client available - Active community
  • #1- The Riot.im is available on cross-platform. #2- Secure and great privacy features to start instant communications. #3- One centralized platform to communicate with the inbound team.

Cons

  • Due to the high speed of project development, sometimes the documentation does not have time to be updated, which can sometimes be misleading. However, this is easily remedied by communicating with the development team. In the same reason you can sometimes collide with small bugs, usually the fix is ready within a week.
  • Its user interface makes difficult in its usability.
  • The large file share is not possible on the Element tool.
  • - strict security (if one forgets password, past secure postings are lost) - not as widely known as WA or FBmgr
  • #1- We had an overall positive experience with it.

Pros & Cons from Real Users

Pros

  • Ease of use. A good way to communicate with employees with the computer. The metrics inside the tool. The content folder makes it easy to use.
  • Easy to send information, templates that help organize what you want to communicate. It speeds up the time used to send the interested parties.
  • Our facility has undertaken a huge EHR Upgrade, which impacts every employee - this is a great way to reach everyone with updates. Our marketing department has started using the system to send out updates for upcoming events - my department uses the program to share updates and our nursing department uses it for Nursing Education. In a recent sudden downtime of systems-I used SnapComms to alert areas of downtime needs.
  • Great pop-up and screensaver options with personalization to your company colors and logos. The special holiday popups are always a nice change of pace as well.

Cons

  • Ticker. Sometimes miss messages and don't pop back up again.
  • It takes time to update on computers. Some functions can be improved to show more information, for example, polls.
  • We have experienced no issues with using the product, it's very easy to train staff to update their sub-departments.
  • Needs more holiday popups and maybe more ala cart options or the ability to build your own package.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Element
Founded: 2017
United Kingdom
element.io

Company Information

SnapComms, an Everbridge company
Founded: 2002
United States
www.snapcomms.com

Alternatives

Pumble

Pumble

CAKE.com Inc

Alternatives

Microsoft Teams

Microsoft Teams

Microsoft
Channels

Channels

Telelogos
AWS Wickr

AWS Wickr

Amazon

Categories

Categories

Employee Communication Tools Features

Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback

Internal Communications Features

App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat

Team Chat Features

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Team Communication Features

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Messaging Features

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Video Conferencing Features

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing Features

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Employee Communication Tools Features

Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback

Internal Communications Features

App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat

Integrations

COMBO Network
Cal ID
Discord
EcholoN
Elestio
Etherpad
GitHub
Google Calendar
Grafana Cloud
HiBob
Jitsi
Microsoft Teams
Prosperoware CAM
RSS.com
Signal
Slack
Symmetrical
Telegram
TradingView
WhatsApp

Integrations

COMBO Network
Cal ID
Discord
EcholoN
Elestio
Etherpad
GitHub
Google Calendar
Grafana Cloud
HiBob
Jitsi
Microsoft Teams
Prosperoware CAM
RSS.com
Signal
Slack
Symmetrical
Telegram
TradingView
WhatsApp
Claim Element and update features and information
Claim Element and update features and information
Claim SnapComms and update features and information
Claim SnapComms and update features and information