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About

Element is a secure communications platform built on Matrix: a decentralised and end-to-end encrypted protocol. Bring your teams together, boost productivity and workplace satisfaction, while retaining complete ownership of your data. Element is a leader in the Forrester Wave: Secure Communications report. Easily collaborate with your partners, suppliers or clients with video calls and instant messaging: like email for the 21st century. You can even connect your Slack, MS Teams, WhatsApp accounts. On the other hand Element can be closed for high security environments using secure border and cross domain gateways, and even air-gapped deployments. Being built on Matrix, there is no single point of failure for the network thanks to the decentralised network architecture, making it perfect for mission-critical environments. Please contact us to explore how your business can benefit from Element.

About

Pronto is a communication hub created for the everyday user. It connects people via chat and video, so they can learn faster, work smarter, and communicate seamlessly. Not everyone is comfortable with new technology. At pronto, we’re looking out for frontline workers and designed Pronto to be the most frictionless, easy-to-use communication product on the market. Most of today’s workforce either doesn’t work at a desk, or works remotely. Pronto is designed mobile-first and keeps you connected right from your mobile phone— even when you’re on the go.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

For enterprises and governments that want secure communication and flexible federation, protected by end-to-end encryption.

Audience

Organizations of all sizes that want a seamless communications tool

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$5 Per Monthly Active User
Flexibility between self-hosted or fully-managed in the cloud, with additional collaboration add-ons and bridges available.
Free Version Supported
Free Trial Supported

Pricing

$3 per month/user
Chat Only Option
Unlimited file storage
Instant chat translation
Enterprise security
Basic Support

Upgrades available if more features are needed
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 4.6 / 5
features 4.8 / 5
design 4.8 / 5
support 4.8 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Pricing: based on our inquiries and after comparing with the closest competitors, the price was on average 30% lower for the same or better set of options. Communication: at every stage, from the presale to the solution of everyday problems, there is always a person who can listen to your question, knows how to help you, what to suggest or find someone who can. Design: from the point of view of the code, a very modern project that uses the latest trends in development, does not stop developing and improving. from the point of view of design, everything is made as native and understandable for users as possible. Security: not one of the few solutions that offers a really high-quality level of security that does not burden users and the system, and does not reduce the functionality of the product itself. Features: the system is very amenable to customization and scaling, supports all the platforms we need, and also integrates with all corporate services. Even if a certain tool does not have enough functionality for you, it can be added through a feature request. Ease: at the beginning of operating the product, you need to understand the basic logic of the architecture and the principles of operation, but after some time you will feel very comfortable in administration and management. Customization: one of the developers said that you can customize anything, but it turned out that it is really so. And that's cool!
  • Its instant messaging service works flawlessly with hundreds of onboarded co-workers. File or document sharing is very useful. You can share reports and tasks from the same screen. It's available on cross-platform which makes it very practical for team communication.
  • Element platform is reliable and easy to use. The UI design is intuitive. Secure and encrypted messaging. Works on any IOS and web platforms. Helps to boost team collaboration in small businesses. Cost-effective enterprise plans.
  • - simple, intuitive interface - strict security - Web client, Android client available - Active community
  • #1- The Riot.im is available on cross-platform. #2- Secure and great privacy features to start instant communications. #3- One centralized platform to communicate with the inbound team.

Cons

  • Due to the high speed of project development, sometimes the documentation does not have time to be updated, which can sometimes be misleading. However, this is easily remedied by communicating with the development team. In the same reason you can sometimes collide with small bugs, usually the fix is ready within a week.
  • Its user interface makes difficult in its usability.
  • The large file share is not possible on the Element tool.
  • - strict security (if one forgets password, past secure postings are lost) - not as widely known as WA or FBmgr
  • #1- We had an overall positive experience with it.

Pros & Cons from Real Users

Pros

  • Our team loves Pronto! Its been great to have one place where everyone has contact with each other - which eliminates the need to constantly distribute updated phone number lists, etc. The ability to create specific groups is also convenient for various departments and group discussions that don't need to involve the entire company. My team loves the GIF and emoji's - keeps conversations fun!
  • Super easy to communicate with teams and company wide. There's tons of features which make communication easy whether it’s a meeting or sharing docs.
  • Fantastic sales engagement. We were coming from a place where our sales leaders were trying to broadcast messages widely and still control the interaction (i.e. who can DM who). We had a mixture of sms based systems that did not provide great transparency into who was participating.
  • We love the ease of use, everything is very self-explanatory, no need for training. Also the ability to create many groups, see who has read the messages, share files, etc. All of Pronto is amazing!

Cons

  • The only thing we don't like is that incoming or new employees, can't see announcements that were posted previously. We love the announcements features but wish there was maybe a "bulletin" where permanent announcements can be viewed for all time and eternity by anyone no matter when they join our company.
  • Some of the features like video chat don’t function well when you exceed a certain number of users.
  • They come from an educational background, so we had to show them the sales use cases. They picked it quickly.
  • My ONE complaint is that it doesn’t hide the text of my chats when the notification pops up on my screen. If I am sharing my screen with someone and someone else sends me something sensitive, everyone gets to read that message.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Element
Founded: 2017
United Kingdom
element.io

Company Information

Pronto
Founded: 2016
United States
pronto.io

Alternatives

Pumble

Pumble

CAKE.com Inc

Alternatives

Microsoft Teams

Microsoft Teams

Microsoft
AWS Wickr

AWS Wickr

Amazon
Slack

Slack

Salesforce
Pronto Xi

Pronto Xi

Pronto Software

Categories

Categories

Employee Communication Tools Features

Activity / News Feed Not Supported
Audio / Video Conferencing Supported
Blogs Not Supported
Chat / Messaging Supported
Employee Directory Supported
Event Calendar Not Supported
File Sharing Supported
Knowledge Management Not Supported
Newsletter Management Not Supported
Surveys & Feedback Not Supported

Internal Communications Features

App Integration Supported
Blogs Not Supported
Chat/Messaging Supported
Email Management Supported
Employee Directory Supported
Event Calendar Not Supported
Newsletter Management Not Supported
Photo Gallery Not Supported
Social Sharing Supported
Survey Management Not Supported
Telephony Supported
Video Chat Supported
Voice Chat Supported

Team Chat Features

End-to-End Encryption (E2EE) Supported
File Sharing Supported
Groups / Channels Supported
Payments Not Supported
Search / Filter Supported
Self-Destructing Messages Not Supported
Stickers / GIFs Supported
Threaded Discussion Supported
Video Conferencing Supported
Voice Calling Supported

Team Communication Features

Activity / News Feed Not Supported
Audio Calls Supported
Calendar Management Not Supported
Chat / Messaging Supported
Discussion Threads Supported
File Sharing Supported
Mobile Access Supported
Push Notifications Supported
Search Supported
Surveys & Feedback Not Supported
Task Management Not Supported
Video Conferencing Supported

Web Conferencing Features

Electronic Hand Raising Supported
Mobile Access Supported
On-Demand Webcasting Not Supported
Presentation Streaming Not Supported
Presentation Tools Supported
Private Chat Supported
Real-Time Chat Supported
Record & Playback Ability Not Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Not Supported

Messaging Features

End-to-End Encryption (E2EE) Supported
File Sharing Supported
Groups / Channels Supported
Payments Not Supported
Search / Filter Supported
Self-Destructing Messages Not Supported
Stickers / GIFs Supported
Threaded Discussion Supported
Video Conferencing Supported
Voice Calling Supported

Video Conferencing Features

Electronic Hand Raising Supported
Mobile Access Supported
On-Demand Webcasting Not Supported
Presentation Streaming Not Supported
Presentation Tools Supported
Private Chat Supported
Real-Time Chat Supported
Record & Playback Ability Not Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Not Supported

Employee Communication Tools Features

Activity / News Feed Supported
Audio / Video Conferencing Supported
Blogs Not Supported
Chat / Messaging Supported
Employee Directory Supported
Event Calendar Supported
File Sharing Supported
Knowledge Management Supported
Newsletter Management Not Supported
Surveys & Feedback Supported

Internal Communications Features

App Integration Not Supported
Blogs Not Supported
Chat/Messaging Supported
Email Management Not Supported
Employee Directory Supported
Event Calendar Not Supported
Newsletter Management Not Supported
Photo Gallery Supported
Social Sharing Not Supported
Survey Management Not Supported
Telephony Not Supported
Video Chat Supported
Voice Chat Supported

Team Chat Features

End-to-End Encryption (E2EE) Not Supported
File Sharing Supported
Groups / Channels Supported
Payments Not Supported
Search / Filter Supported
Self-Destructing Messages Not Supported
Stickers / GIFs Supported
Threaded Discussion Supported
Video Conferencing Supported
Voice Calling Supported

Team Communication Features

Activity / News Feed Not Supported
Audio Calls Supported
Calendar Management Supported
Chat / Messaging Supported
Discussion Threads Supported
File Sharing Not Supported
Mobile Access Supported
Push Notifications Supported
Search Supported
Surveys & Feedback Supported
Task Management Supported
Video Conferencing Supported

Student Engagement Platform Features

Communication Tools Supported
Community Management Supported
Event Calendar Not Supported
Higher Education Supported
Interactive Learning Not Supported
K-12 Not Supported
Location Tracking Supported
Mobile App Supported
Orientation Management Supported
Polls / Voting Supported
Safety Management Not Supported
Student Group Management Supported

Integrations

Cal ID Supported
Canvas Not Supported
Cloud Migrator Supported
Dropbox Not Supported
GitHub Supported
GitLab Supported
Google Calendar Supported
Google Drive Not Supported
Jira Supported
LCAB Not Supported
ProSpend Not Supported
Prosperoware CAM Supported
RSS.com Supported
Slack Supported
Stax Not Supported
Symmetrical Supported
TSM Not Supported
TradingView Supported
iCloud Not Supported

Integrations

Cal ID Not Supported
Canvas Supported
Cloud Migrator Not Supported
Dropbox Supported
GitHub Not Supported
GitLab Not Supported
Google Calendar Not Supported
Google Drive Supported
Jira Not Supported
LCAB Supported
ProSpend Supported
Prosperoware CAM Not Supported
RSS.com Not Supported
Slack Not Supported
Stax Supported
Symmetrical Not Supported
TSM Supported
TradingView Not Supported
iCloud Supported
Claim Element and update features and information
Claim Element and update features and information
Claim Pronto and update features and information
Claim Pronto and update features and information