Summit Service SystemRitam Technologies
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Related Products
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About
Electron Apps is hosted field service software for HVAC and plumbing contractors. It brings office dispatch, scheduling, customer and equipment records, estimates, invoicing, maintenance agreements, and a technician mobile app into one service workflow. Dispatchers can assign work using appointment windows, technician skills, job status, and visit history; schedules support recurring maintenance, travel buffers, and labor-hour capacity. Technicians can access job details, record notes and photos, update status, and work offline before syncing. The invoicing tools support flat-rate and time-and-material line items, deposits, estimates, and invoice exports for bookkeeping. The product is designed for small and midsize trade shops, with plans based on team size and multi-location use.
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About
Whether performing services scheduled in advance or on an emergency response basis, Summit Service System helps you regain control of your business, improve customer service and job management, and build your business with automatic scheduling of next services (contracts) or automatic repeat business reminders (customer marketing). Service frequencies are tunable to each job, with complete details, diagrams, site photos, and parts inventory control for each technician. Flat-rate pricing or detailed invoicing capabilities are included. Workflow is managed with the Summit dispatch screen, where you have control over technicians' schedules, jobs by priority and service date/time. Additional information screens allow tracking of site tank details, lab samples, manifests, and disposal information. Grease and bio-fuel collectors can quickly manage customer reimbursements. When jobs are completed, a few clicks transform the work orders into payments and invoices.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
HVAC and plumbing contractors with 4 to 25 technicians
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Audience
Equipment rental businesses in need of a tool to improve customer service
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and VideosNo images available
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Pricing
$89/month
Shop is $89/month billed annually (up to 8 people) or $109/month month-to-month. Route is $229/month billed annually (up to 20 people) or $269/month month-to-month. Multi-shop pricing is custom for multiple locations or more than 20 people. Annual billing is prepaid; the vendor says it is not a contract.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationElectron Apps
Founded: 2011
United States
electronapps.com
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Company InformationRitam Technologies
Founded: 1981
United States
www.ritam.com/serviceprogram
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Integrations
No info available.
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Integrations
No info available.
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