Summit Service System

Summit Service System

Ritam Technologies
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About

Electron Apps is hosted field service software for HVAC and plumbing contractors. It brings office dispatch, scheduling, customer and equipment records, estimates, invoicing, maintenance agreements, and a technician mobile app into one service workflow. Dispatchers can assign work using appointment windows, technician skills, job status, and visit history; schedules support recurring maintenance, travel buffers, and labor-hour capacity. Technicians can access job details, record notes and photos, update status, and work offline before syncing. The invoicing tools support flat-rate and time-and-material line items, deposits, estimates, and invoice exports for bookkeeping. The product is designed for small and midsize trade shops, with plans based on team size and multi-location use.

About

Whether performing services scheduled in advance or on an emergency response basis, Summit Service System helps you regain control of your business, improve customer service and job management, and build your business with automatic scheduling of next services (contracts) or automatic repeat business reminders (customer marketing). Service frequencies are tunable to each job, with complete details, diagrams, site photos, and parts inventory control for each technician. Flat-rate pricing or detailed invoicing capabilities are included. Workflow is managed with the Summit dispatch screen, where you have control over technicians' schedules, jobs by priority and service date/time. Additional information screens allow tracking of site tank details, lab samples, manifests, and disposal information. Grease and bio-fuel collectors can quickly manage customer reimbursements. When jobs are completed, a few clicks transform the work orders into payments and invoices.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

HVAC and plumbing contractors with 4 to 25 technicians

Audience

Equipment rental businesses in need of a tool to improve customer service

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$89/month
Shop is $89/month billed annually (up to 8 people) or $109/month month-to-month. Route is $229/month billed annually (up to 20 people) or $269/month month-to-month. Multi-shop pricing is custom for multiple locations or more than 20 people. Annual billing is prepaid; the vendor says it is not a contract.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Electron Apps
Founded: 2011
United States
electronapps.com

Company Information

Ritam Technologies
Founded: 1981
United States
www.ritam.com/serviceprogram

Alternatives

HVAC Office

HVAC Office

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Alternatives

FieldEdge

FieldEdge

Xplor
FieldOPS

FieldOPS

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MO.S.T.

MO.S.T.

Mobile Software Technology
Rental360

Rental360

Nexvue

Categories

HVAC Supported

Categories

Equipment Rental Supported

Integrations

No info available.

Integrations

No info available.
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