Related Products
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About
Dynamics Telephony unifies your telephone system with Dynamics 365 giving:
- Embedded call controls in Microsoft Dynamics 365, unifying the desktop for your sales & service staff
- Simplify your sales and service team's workflow, reducing clicks, screens, and searches for up to 50% efficiency improvements
- Pop relevant customer information at the moment of interaction for your staff on every call
- Speed through outbound calling campaigns with the fully integrated progressive dialer
- Capture call statistics, callbacks, next steps, call dispositions, automated follow ups & more within Dynamics 365
- Auto-create links to call recordings in Dynamics 365 for easy access or connectivity to Microsoft Call Intelligence
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About
Issabel is an open source unified communications platform that consolidates IP communication services into a single system, surpassing the constraints of a conventional PBX by integrating features such as call center capabilities, email, management reports, fax, video call meetings, audio recording, and CRM and platform integrations. It offers a robust, flexible, and easy-to-use call center module designed to efficiently automate and manage contact centers, handling both incoming and outgoing call campaigns through an intuitive agent console and call management interface. Issabel streamlines PBX solutions for service providers, enabling the management of multiple clients from a single instance, simplifying administration without the need for separate servers for each client. To enhance functionality, Issabel supports add-ons crafted to seamlessly integrate with the platform, adding features that interact with telephony to improve customer service and automate actions for support.
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Supported
Cloud
Not Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
All Dynamics 365 users
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Audience
Service providers seeking a solution to manage IP telephony, contact centers, and integrated communication services
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$15.00/month/user
Free Version
Not Supported
Free Trial
Supported
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Pricing
Free
Open source
Free Version
Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Not Supported
In Person
Supported
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Company InformationDynamics Telephony
Founded: 2014
Ireland
www.dynamicstelephony.co.uk
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Company InformationIssabel
Founded: 2016
Mexico
www.issabel.com
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Categories |
Categories |
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Telephony Features
Auto-Dialer
Supported
Call Center Management
Not Supported
Call Monitoring
Supported
Contact Management
Supported
Inbound Reporting
Supported
IVR / Voice Recognition
Not Supported
Outbound Reporting
Supported
Predictive Dialer
Not Supported
Telemarketing Management
Supported
Voice & Data Integration
Supported
VoIP
Supported
Integration Features
Dashboard
Supported
ETL - Extract / Transform / Load
Not Supported
Metadata Management
Not Supported
Multiple Data Sources
Not Supported
Web Services
Not Supported
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Integrations
8x8 Contact Center
Supported
Asterisk
Supported
Avaya Aura
Supported
Avaya Cloud Office
Supported
Avaya Experience Platform
Supported
Cisco AnyConnect
Supported
Cisco CX Cloud
Supported
Cisco Finesse
Supported
Facebook Messenger
Not Supported
HubSpot CRM
Not Supported
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Integrations
8x8 Contact Center
Not Supported
Asterisk
Not Supported
Avaya Aura
Not Supported
Avaya Cloud Office
Not Supported
Avaya Experience Platform
Not Supported
Cisco AnyConnect
Not Supported
Cisco CX Cloud
Not Supported
Cisco Finesse
Not Supported
Facebook Messenger
Supported
HubSpot CRM
Supported
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