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About

Dropcountr delivers simple but powerful water analytics and customer engagement software which is compatible with all meters, regardless of manufacturer or read interval. Utilities use Dropcountr CLEAR to better understand customer behavior, address indoor/outdoor water efficiency budgets, respond to service requests and engage with customers cost-effectively using modern communication channels. Homeowners use Dropcountr HOME as a customer portal to better understand and manage personal water use, compare usage to their neighbors, reach goals, and access valuable rebates and utility announcements. Cloud-based data analytics and customer engagement. Dropcountr translates data generated by water meters into actionable information for utility staff and their customers. Connect with your customers on the technology they prefer. Reduce your customer service call volume. Automate alerts and transition to digital communications. Meet customer expectations and increase satisfaction.

About

Simplify customer interactions with automated personalized dialogues. Grow CLV by communicating at key moments in your customers’ journey. Inspire action from your customers with 4 times higher conversion rates. You’ve invested millions to attract your customers. Now comes the hardest part. To get them engaged and act on your communication throughout the customer lifecycle. Every time a communication misfires and somebody doesn’t activate their service, upgrade or renew – all of that is money lost. Inspire action from your customers in their most trusted channel, the mobile. Wiraya knows exactly what to say, when and how to communicate to each individual, and blends voice, text and mobile messaging. Wiraya helps companies activate and engage their customers at critical moments of the customer lifecycle. The only scalable, non-intrusive way to get through to your customers while maintaining a human touch.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations looking for a customer-focused water utilities solution to gain visibility, transparency and customers satisfaction

Audience

Companies searching for a solution to drive growth through their customer interactions

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Dropcountr
Founded: 2013
United States
www.dropcountr.com

Company Information

Wiraya
United Kingdom
wiraya.com

Alternatives

Alternatives

BEACON

BEACON

Badger Meter
Insightrix Communities

Insightrix Communities

Insightrix Research

Categories

Categories

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Integrations

Itron Enterprise Meter Data Management

Integrations

Itron Enterprise Meter Data Management
Claim Dropcountr and update features and information
Claim Dropcountr and update features and information
Claim Wiraya and update features and information
Claim Wiraya and update features and information