Drift vs. Engati Comparison


Drift Salesloft	Engati Engati Technologies	+	+
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About Drift is a conversational marketing platform designed to help businesses engage website visitors and convert them into qualified sales opportunities. The platform uses AI-powered chat agents to start real-time conversations with prospects directly on a company’s website. Drift helps marketing and sales teams identify high-intent buyers, answer questions instantly, and guide visitors toward booking meetings or speaking with a representative. By replacing traditional forms with interactive conversations, businesses can improve the buying experience and accelerate lead qualification. Drift also provides insights into website visitor behavior, helping teams understand which prospects are most likely to convert. The platform integrates with existing sales and marketing tools to support a seamless revenue workflow. By combining real-time engagement with buyer insights, Drift helps companies generate more pipeline and close deals faster.	About The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award. It empowers you to build intelligent bots in minutes without programming. Build once and publish across 15 channels - WhatsApp, Messenger, Instagram, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, your website, and your mobile app. Supports intelligent paths, train, copy, analytics, and private labeling. Using Engati you can leverage the power of machine learning, NLP/NLU to design your very own chatbot and engage your customers in 50+ languages.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Marketing teams, sales teams, and B2B companies that want to engage website visitors in real time, qualify leads faster, and generate more sales pipeline through conversational AI	Audience Any industry which is looking for a solution for customer service, marketing campaigns, etc
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing Free Standard - $50/mo Pro - $500/mo Premium - $1500/mo Enterprise - Chat With Us Free Version Supported Free Trial Not Supported	Pricing No information available. Free Version Supported Free Trial Supported
Reviews/Ratings Overall 4.6 / 5 ease 4.6 / 5 features 4.5 / 5 design 4.8 / 5 support 4.6 / 5 Read all reviews	Reviews/Ratings Overall 4.9 / 5 ease 4.6 / 5 features 5.0 / 5 design 4.7 / 5 support 4.7 / 5 Read all reviews
Pros & Cons from Real Users Pros Drift does a great job in real-time conversational marketing, enabling businesses to engage with website visitors through live chat, chatbots, and personalized messaging. Drift is easy to set up and implement on business websites. Its pre-programmed bots give a personalized experience to clients, which indirectly helps to boost sales. The chat page can be customized. Drift makes it easier than ever to connect and chat with customers. The interface is easily utilized and the additional features are the cherry on top. Setting up the Drift chatbot was really quick and integrates seamlessly with our HubSpot CRM. When we did have an issue the support team responded quickly with accurate info. - It has 24*7 customer support system to solve all the queries of the user. - it has cross-platform support, so whether you use the chat using mobile tablet or pc, you are going to get the same experience. - Helps in growing sales by directly informing the sales team when a customer wants to make an order. This is done with the helps of chat service. Cons Some users may find Drift's pricing structure complex, and the initial setup might require a bit of extra technical expertise. Had a great experience with Drift. No downside experienced till now. It would be great to see more email tools being offered or a "chat bot" to utilize, but I'm sure these are on the horizon. I would like to see a forms feature added. Though the integration works it would be much neater to have it out of the box here. Especially considering the steep price-point. - Its pricing can be a problem if a small business with limited funds needs a feature which is present only in the upper pricing pack. - Drift throws bugs sometimes, which can annoy the customer. - Initially, user may find it difficult to use this software.	Pros & Cons from Real Users Pros Here are the things I liked about Engati Chatbot: * No complexity platform to build smart autoresponder bots. * Integrates with every social media account. * No coding is required. Very easy to set up no coding required. Pre-built reply and great customization options. Easy drag and drop to add extra features. Intelligent Instant auto replay feature. The platform is genuinely easy to use and the customer experience is phenomenal. I found it easy to navigate through the application without any difficulties whatsoever. Its the best and the fastest chatbot I came across. The personalized option makes it perfect for any business or e-commerce industry. The overall process to make a bot just took 10 minutes of my time which is just unbelievable. Multi channel chatbot deployment Live chat feature Multi lingual support Affordable pricing Best Customer support Cons Overall it's an outstanding platform. It worked great for me. Nothing to share about cons. None so far, I have had smooth sailing up until this point! The speed may get affected because of heavy traffic in a website sometimes. Complex features and manuals to understand about the product features.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information Salesloft Founded: 2011 United States www.salesloft.com/platform/drift	Company Information Engati Technologies Founded: 2017 India www.engati.com/
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Categories Account Based Marketing Supported AI Customer Service Supported AI Knowledge Base Supported AI Lead Generation Tools Supported AI Sales Assistants Supported AI Sales Tools Supported Chatbot Supported Conversational AI Supported Conversational Commerce Supported Conversational Marketing Supported Conversational Support Supported Lead Capture Supported Lead Generation Supported Lead Nurturing Supported Marketing Supported Sales Intelligence Supported	Categories Chatbot Supported Conversational Commerce Supported Conversational Support Supported Live Chat Supported
Chatbot Features Call to Action Supported Context and Coherence Supported Human Takeover Supported Inline Media / Videos Supported Machine Learning Not Supported Natural Language Processing Supported Payment Integration Not Supported Prediction Not Supported Ready-made Templates Supported Reporting / Analytics Supported Sentiment Analysis Not Supported Social Media Integration Supported Show More Features Account Based Marketing Features Analytics Supported Campaign Personalization Supported Customer Segmentation Supported Engagement Monitoring Not Supported Lead Nurturing Supported Lead Scoring Supported Progress Tracking Not Supported Prospecting Tools Not Supported Target Account Identification Supported Lead Capture Features Business Card / Badge Scanning Not Supported Dashboard Supported Data Extraction Not Supported Lead Distribution Not Supported Lead Notifications Supported Lead Nurturing Supported Lead Qualification Not Supported Lead Scoring Supported Online Forms Not Supported Lead Generation Features Contact Discovery Supported Contact Import/Export Supported Lead Capture Supported Lead Database Integration Supported Lead Nurturing Supported Lead Scoring Supported Lead Segmentation Not Supported Pipeline Management Not Supported Prospecting Tools Not Supported Visitor Identification Supported Lead Nurturing Features A/B Testing Not Supported Campaign Management Supported Drip Campaigns Not Supported Lead Capture Supported Lead Notifications Supported Lead Scoring Supported Lead Segmentation Not Supported Performance Metrics Not Supported Personalization Supported Pipeline Management Not Supported Sales Intelligence Features CRM Integration Supported Data Cleaning Not Supported Data Enrichment Not Supported Data Import/Export Not Supported Data Mining Not Supported Data Verification Not Supported Email Integration Not Supported Lead Scoring Supported List Building Not Supported Performance Management Not Supported Pipeline Management Not Supported Predictive Modeling/Analytics Not Supported Prospecting Tools Not Supported Reporting/Analytics Supported Sales Forecasting Not Supported	Show More Features Live Chat Features Canned Responses Supported Customizable Branding Not Supported Geo Targeting Not Supported Offline Form Not Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Not Supported Website Visitor Tracking Supported
Integrations Slack Supported Aritic Swarm Supported BigPicture Supported Census Supported Facebook Not Supported Feederloop Supported Freshpaint Supported HelpShelf Supported HexaFair Supported HubSpot CRM Supported Hyperise Supported KonnectzIT Supported Livestorm Supported Okta Supported Optimizely One Supported Revamp CRM Supported SessionStack Supported Simple.ink Supported Stackreaction Supported Zapier Supported Show More Integrations View All 149 Integrations	Integrations Slack Supported Aritic Swarm Not Supported BigPicture Not Supported Census Not Supported Facebook Supported Feederloop Not Supported Freshpaint Not Supported HelpShelf Not Supported HexaFair Not Supported HubSpot CRM Not Supported Hyperise Not Supported KonnectzIT Not Supported Livestorm Not Supported Okta Not Supported Optimizely One Not Supported Revamp CRM Not Supported SessionStack Not Supported Simple.ink Not Supported Stackreaction Not Supported Zapier Not Supported Show More Integrations View All 7 Integrations
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