KnowledgeBaseLiveChat Software
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Related Products
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About
We pioneered the world's easiest to use Knowledge Base software. The peace of mind a Knowledge Base program can bring you may be more affordable than you might think. Rapidly search through hundreds of articles (stored in one or more databases) for the information you need. Easily annotate Knowledge Base articles. Track the use of Knowledge Base articles. Distribute your knowledge base articles to employees within your company or to customers/clients. Network ready. Integrates well into your existing network. Open database design. Your data is your data. Period. Flexible licensing. Fully licensed for up to twenty computers. Work offline. No Internet connection required. Print articles with ease. Customizable categories, users, and layout. The world's ONLY "easiest to use" Knowledge Base. Inexpensive. We truly do have the most affordable knowledge base software available, anywhere. No risk.
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About
Smart Knowledge Base to support your customers and agents. Help your LiveChat agents and website visitors at the same time. The Internal Widget makes it easy to access your team’s know-how right in the LiveChat app. The public Help Center provides round-the-clock self-service for your customers on the website. Scale your support with a customized, mobile friendly Help Center where customers can find answers on their own. Our AI will help answer your customers’ questions by suggesting relevant articles to insert into the chat. Click and done. Build a public Help Center in minutes and let customers find answers to common questions, on any device. Connect with LiveChat to provide agents with help resources when they are chatting with customers. Let us suggest you relevant articles based on the customer’s question for faster communication. Fulfill gaps in your content and Improve articles using customer feedback. Google Analytics included.
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies that need a knowledge base solution
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Audience
Companies of all sizes
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$29.95 one-time payment
Free Version
Not Supported
Free Trial
Supported
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Pricing
$39 per month
Unlimited users
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationDoyleSoft
Founded: 2002
United States
www.doylesoft.com
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Company InformationLiveChat Software
Founded: 2002
United States
knowledgebase.ai
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Categories |
Categories |
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Knowledge Management Features
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Supported
Collaboration
Supported
Content Management
Not Supported
Decision Tree
Supported
Discussion Boards
Not Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
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Knowledge Management Features
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Supported
Collaboration
Supported
Content Management
Supported
Decision Tree
Supported
Discussion Boards
Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
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