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About

Dovetail Software provides an HR Service Delivery Experience that includes HR Case Management, Employee Portal, HR Knowledge Management and Reporting & Analytics that enables HR to achieve excellence in HR Service Delivery and meets the needs of a modern HR team. These needs include enhancing the Employee Experience and improving HR Experience of delivering HR services. Founded in 1996 as a CRM (Customer Relationship Management) company based in Austin, Texas, Dovetail Software started life focusing on the Customer Service and Support market offering and implementing products to large scale enterprise organizations. In 2008 we shifted focus and created products for global workforces, specifically HR Service Delivery, with our current product lineup - Employee Portal, HR Case Management , HR Knowledge Management and Reporting & Analytics.

About

Submit, track, and respond to HR-related inquiries with Infor® Case Management—modernized, self-service HR service delivery software. Deployed as part of the Infor Global HR system of record, employees, managers, and HR can create and manage cases—and resolve the majority of routine inquiries—without leaving the application. Enjoy a multi-tier approach to HR service delivery and HR case management software. Explore searchable, browsable personalized HR information. Deliver personalized service to individual employees. Collect valuable feedback from your employees after a case is closed to help improve your processes. Ensure cases are getting in the hands of the appropriate resource.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes

Audience

HR solution that helps HR teams deliver accurate services and better information

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
PEPY
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • The platform gives our HR team real control of case management and knowledge. The workflow engine is flexible and easy for the team to maintain. Reporting is clear and useful. The employee experience is clean and fast. Support has been outstanding every time we have needed them.

Cons

  • Nothing material. Any items we raised were resolved quickly and usually added to the product in later releases.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Dovetail Software
Founded: 1995
United States
www.dovetailsoftware.com

Company Information

Infor
Founded: 2002
United States
www.infor.com/solutions/people/hcm/case-management

Alternatives

Alternatives

LBi HR HelpDesk

LBi HR HelpDesk

LBi Software
Axero

Axero

Axero Solutions
PeopleDoc

PeopleDoc

Ultimate Software

Categories

Categories

Human Resources Features

360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Portal Features

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

Integrations

Basecamp
Clickatell
Microsoft Outlook
Oracle Artificial Intelligence
SAP Access Control
Twilio
VuSpex
Willis Towers Watson HR Portal Software
Workday Extend
X (Twitter)
XpertHR

Integrations

Basecamp
Clickatell
Microsoft Outlook
Oracle Artificial Intelligence
SAP Access Control
Twilio
VuSpex
Willis Towers Watson HR Portal Software
Workday Extend
X (Twitter)
XpertHR
Claim Dovetail Software and update features and information
Claim Dovetail Software and update features and information
Claim Infor Case Management and update features and information
Claim Infor Case Management and update features and information