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About

Docubix is an AI knowledge platform that helps organizations transform documentation into searchable knowledge bases. Import content from PDFs, documentation websites, Markdown, and text files, then retrieve accurate answers through AI-powered search grounded in your own information. The platform is designed for customer support, internal knowledge management, product documentation, developer documentation, and educational content. Organizations can create multiple knowledge bases, manage documents, monitor usage with analytics, and integrate AI-powered knowledge retrieval into their applications using REST APIs. By indexing company knowledge and providing natural language search, Docubix helps teams reduce the time spent searching documentation while delivering more accurate, context-aware answers based on trusted sources. A free plan is available for individuals and teams to get started.

About

When customers pose critical questions to your business, they expect fast and efficient service, even when they’re dealing with virtual agents. Knowledge Assist uses artificial intelligence and machine learning to help agents in your contact center resolve customer issues quickly, accurately and consistently. Knowledge Assist is an AI-driven knowledge base integrated into contact center and virtual agents’ desktops to deliver up-to-date, accurate answers and guidance. Our solution helps your agents understand the intent of customers’ questions, provide consistent answers across channels, build trust and drive customer conversations. Knowledge Assist uses AI to empower your contact center agents with accurate, relevant information in real time. It blends highly crafted responses, integrates to relevant data sources, and reads internal and external websites and documents to create an evolving knowledge base that assembles the most relevant information.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses of all sizes, SaaS companies, software development teams, customer support teams, educational organizations, technical documentation teams, and enterprises that need AI-powered knowledge management and documentation search.

Audience

Agents and contact centers interested in an artificial intelligence and machine learning solution to resolve customer issues

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

Free
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Docubix
Founded: 2026
India
docubix.com

Company Information

Verizon
Founded: 1983
United States
www.verizon.com/business/products/contact-center-cx-solutions/customer-engagement/knowledge-assist/

Alternatives

Alternatives

FAQ Ally

FAQ Ally

LOB Labs LLC
Shelf

Shelf

Shelf.io
KnowyAI

KnowyAI

SmartinfoLogiks
KnowledgeBase

KnowledgeBase

LiveChat Software

Categories

Categories

Integrations

No info available.

Integrations

No info available.
Claim Docubix and update features and information
Claim Docubix and update features and information
Claim Verizon Knowledge Assist and update features and information
Claim Verizon Knowledge Assist and update features and information