+
+

Related Products

  • Interfacing Integrated Management System (IMS)
    66 Ratings
    Visit Website
  • UnForm
    19 Ratings
    Visit Website
  • Pylon
    111 Ratings
    Visit Website
  • Axero
    218 Ratings
    Visit Website
  • ClickLearn
    67 Ratings
    Visit Website
  • Titan
    376 Ratings
    Visit Website
  • Serviceaide
    244 Ratings
    Visit Website
  • Paligo
    99 Ratings
    Visit Website
  • Process Street
    1,119 Ratings
    Visit Website
  • Docmosis
    51 Ratings
    Visit Website

About

Docsie is an award-winning digital documentation and knowledge management platform based in Ontario, Canada. You can access Docsie through a SaaS web application to create & edit documentation from any location. Then, you can publish content to a dynamic knowledge portal that users can access whenever they need information! Docsie offers powerful business-grade features to write & manage product documentation: - Docsie Pilot onboarding - Custom portal design & optional training for paid plans - Internal & external portal for employees & end-users - Workspaces - Knowledge base analytics & user feedback collection - Free custom domain - Markdown import & export - WYSIWYG Editor - iFrame embed - SwaggerAPI import - Snippet, fragment, document & topic templates - Help center & in-app help interface - Guided tour builder - Version & language management - Webhooks - AI translation & content generation - Project management - RBAC/JWT/SSO for security

About

An AI knowledge management platform created by CX experts with 10+ years of experience in omnichannel customer service. Great customer experience is no longer a differentiator — It’s a must. When every conversation matters – Knowmax ensures seamless customer interactions with guides and self-care assistance across touch points. Empower support advisors and customers with AI backed knowledge management system. Semantic Search helps improve the findability of information, reduces time to access right information and ensures accurate resolution in the first contact. Ensuring harmony in the information going to the customer from assisted and digital Channels, else experience goes for a toss. Empowering your Champions with the right tools which helps them to take the next best action within a few clicks while solving customer’s query.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses that want to create, edit, and publish dynamic documentation in a knowledge base to educate their employees and end-users

Audience

Telecom, banking and insurance companies in need of an AI knowledge management platform

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$39 per month (annual)
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Docsie
Founded: 2018
Canada
www.docsie.io

Company Information

Knowmax
Founded: 2017
India
www.knowmax.ai

Alternatives

Archbee

Archbee

AiurLabs

Alternatives

Bit.ai

Bit.ai

Bit Tech Labs
Shelf

Shelf

Shelf.io
Shelf

Shelf

Shelf.io
RightAnswers

RightAnswers

Upland Software

Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Document Generation Features

Batch Processing
Collaboration
Digital Signature
Interaction Tracking
Multiple Output Formats
Templates

Enterprise Content Management (ECM) Features

Archiving & Retention
Collaboration Tools
Content Lifecycle Management
Digital Asset Management
Document Management
Electronic Signature
Information Governance
Mobile Access
Search
Version Control
Workflow Management

Software Documentation Features

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
reStructured Text Support
Version Control
Webhooks
WYSIWIG Editor

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

AccessOwl
Airtable
Ameyo by Exotel
Bitbucket
CodeSandbox
Figma
Freshdesk
Genesys Cloud CX
GitHub
GitLab
Google Chrome
Google Maps
Loom
Okta
Swagger
Zapier
Zendesk
iorad

Integrations

AccessOwl
Airtable
Ameyo by Exotel
Bitbucket
CodeSandbox
Figma
Freshdesk
Genesys Cloud CX
GitHub
GitLab
Google Chrome
Google Maps
Loom
Okta
Swagger
Zapier
Zendesk
iorad
Claim Docsie and update features and information
Claim Docsie and update features and information
Claim Knowmax and update features and information
Claim Knowmax and update features and information