DocPath vs. uContact Comparison


DocPath	uContact net2phone	+	+
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About DocPath´s document software is geared towards Customer Communications Management and Document Output Management. Consult the many benefits offered by DocPath in those areas for each of the main business processes below: Enhanced corporate image and client communications, via targeted TransPromo messages, high-quality documents, online document generation and distribution and a wide range of distribution channels. Merging of document models (contracts, BOLs, etc.), as each template can be adapted to each client during document generation. Print control with toner saving. A single product for batch production, Web environments, etc. Integration with document managers: Documentum, FileNet, etc. Integration with main ERPs: JD Edwards, SAP, Oracle, etc. Flexibility in all processes as DocPath solutions are scalable and can be expanded to meet your company's needs.	About Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. Our robust, full-featured platform includes: • Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding • Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR • Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings • Automation - Chat Bots, Form Creator, Workflow Designer
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Supported
Audience Organizations that want to optimize their document processes	Audience Call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to optimize the interactions of their sales and support teams.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $59.99/month/user Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros Easy to use. We have had more than 20 licenses, we use them daily in the testing phase in the contact center. Cons There is no solution to edit field names and their order.
Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information DocPath Founded: 1992 United States www.docpath.com	Company Information net2phone Founded: 1990 United States www.net2phone.com/products/cloud-contact-center-solutions
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Categories Customer Communications Management Supported Document Management Supported	Categories Auto Dialer Supported Call Center Supported Contact Center as a Service (CCaaS) Supported Customer Communications Management Supported IVR Supported Predictive Dialer Supported Sales Dialers Supported Voice Broadcasting Supported
Show More Features Document Management Features Access Controls Not Supported Archiving & Retention Not Supported Collaboration Tools Supported Compliance Tracking Supported Document Archiving Supported Document Assembly Not Supported Document Capture Not Supported Document Conversion Not Supported Document Delivery Not Supported Document Indexing Not Supported Document Retention Supported Electronic Signature Not Supported Email Management Not Supported File Recovery Supported File Type Conversion Supported Forms Management Not Supported Full Text Search Not Supported Offline Access Supported Optical Character Recognition Supported Print Management Not Supported Version Control Supported	Customer Communications Management Features Batch Communications Supported Chat / Messaging Supported Content Management Not Supported Email Distribution Not Supported Interactive Content Not Supported Multi-Channel Communications Supported On-Demand Communications Supported Personalization Supported Print Management Not Supported Template Management Not Supported Video Content Not Supported Show More Features Auto Dialer Features Call Center Management Supported Call Recording Supported Call Reporting Supported Call Scripting Supported Lead Management Supported Power Dialer Supported Predictive Dialer Supported Preview Dialer Supported Progressive Dialer Supported Surveys Supported Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Supported Text to Speech Supported Voice Customization Supported Voice Mail Supported Predictive Dialer Features Call Monitoring Supported Call Recording Supported Call Results Supported Call Transfer Supported Callback Scheduling Supported Campaign Specific Caller ID Supported Contact Management Supported FCC Compliance Supported FTC Compliance Supported Lead Capture Supported Lead Management Supported
Integrations Amazon Polly Not Supported Facebook Not Supported Infobip Not Supported Instagram Not Supported JD Edwards EnterpriseOne Supported Microsoft Dynamics 365 Not Supported Microsoft Teams Not Supported Oracle Fusion Cloud ERP Supported SAP ERP Supported Salesforce Not Supported Totality Not Supported Twilio Not Supported Verbio Not Supported Wavy Not Supported WhatsApp Not Supported net2phone Not Supported Show More Integrations View All 3 Integrations	Integrations Amazon Polly Supported Facebook Supported Infobip Supported Instagram Supported JD Edwards EnterpriseOne Not Supported Microsoft Dynamics 365 Supported Microsoft Teams Supported Oracle Fusion Cloud ERP Not Supported SAP ERP Not Supported Salesforce Supported Totality Supported Twilio Supported Verbio Supported Wavy Supported WhatsApp Supported net2phone Supported Show More Integrations View All 13 Integrations
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