DocPath vs. JivoChat Comparison


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About DocPath´s document software is geared towards Customer Communications Management and Document Output Management. Consult the many benefits offered by DocPath in those areas for each of the main business processes below: Enhanced corporate image and client communications, via targeted TransPromo messages, high-quality documents, online document generation and distribution and a wide range of distribution channels. Merging of document models (contracts, BOLs, etc.), as each template can be adapted to each client during document generation. Print control with toner saving. A single product for batch production, Web environments, etc. Integration with document managers: Documentum, FileNet, etc. Integration with main ERPs: JD Edwards, SAP, Oracle, etc. Flexibility in all processes as DocPath solutions are scalable and can be expanded to meet your company's needs.	About We're a freemium omnichannel communication platform for businesses with 11 channels to connect and more than 270k active users in all countries all over the world. JivoChat is developed and localized for the English, Spanish, German, Turkish, Indonesian, Portuguese, and Russian markets. We're ready to work in any country also with 24/7 support. Our widget supports more than 20 popular languages and all the operational systems (iOS, Windows and Linux), including the mobile ones. Agents can access all chats, emails and calls from one Jivo app. Do your clients prefer to ask questions and get support via social media? Interacting with your clients via social media can help you increase sales opportunities. Our main focus is to increase sales conversion rate on any communication channel of the online companies. We are integrated with Shopify, Wix, Bigcommerce, Tilda and many other big names in the industry.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Organizations that want to optimize their document processes	Audience Companies that need an all-in-one business messenger that teams use to talk to customers everywhere: live chat, phone, email, and social
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $19/month/user https://www.jivochat.com/pricing/ Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.4 / 5 ease 4.9 / 5 features 4.7 / 5 design 4.8 / 5 support 4.6 / 5 Read all reviews
	Pros & Cons from Real Users Pros JivoChat has been an influential platform within the other customer service process, one of the main features that I liked about this platform is the ease with which I was able to integrate it with my website, you are a real-time chat service with customers it was easy and integrated with our online platform, also, I have loved that this platform allowed me to modify the total interface of the Chat implemented in my website, I was able to modify the colors of this Chat, as well as you can modify the general interface, and each of the texts that appear in this Chat when you start it, you can also modify the contact form that is implemented in this Chat, I have loved the fact of being able to customize this entire Chat window in a simple way. Another of the things that I liked about this platform is that it has a fairly complete alert system, this alert system sends me notifications and then when a new client or visitor has contacted me, beautiful from this Chat incorporated into my website, the alerts on my mobile phone appear immediately when I have the Jivochat application installed, in addition, the notification on my computer when you went to the application on my computer, for which I consider that this notification system is very complete and helps me to attend to any requirement quickly. I also liked the telephone service of this platform, that service that allows you to immediately call any client who is hiring us through the Live Chat of another web page, it is important to highlight that we can easily call any client, thanks is that The form that must be filled out to contact through this Chat requires each client to enter the telephone number, so that we can contact them through this call. JivoChat is implemented on our website as the main means so that we can offer proper service to all customers or visitors to our website. One of the first things I liked about this platform is that it has an excellent Live Chat service. This Chat is embedded in our website, I have been the main person to set it up with the other website, and the setup process was pretty easy, also, This Live Chat allows to transfer all kinds of attachments and also allows you to share images while you are talking with a client, in addition, that Live Chat has a queue system, which allows you to create a queue depending on the number of people who are waiting to be served through this chat, this queue system is automated and it indicates to the customer in real time their position within this waiting queue. Another of the things that I like about this platform is that it works in a general way to offer support to social networks and at the same time offer support on your website, it has a single inbox which is capable of storing all the requirements that are obtained through your social network associated with this platform, in addition, it also allows you to host all the requirements that are generated through the contact form on your website, using a single inbox that this platform allows you to deal with all tickets much more easily. JivoChat is a service that has become our primary way of serving all customers and visitors to our website. The first features that I liked about this service is how complete the Live Chat is, this platform allows me to use real time within my website, setting up this Chat within my website is quite simple, also the main The reason why I say that this Chat is complete is because it allows visitors to send attachments through this Chat, as well as offers the possibility of filling out a form so that visitors are attended to when we are not online. In addition, this Chat also allows visitors who access it to be placed in a queue automatically, for example, if there are currently five people waiting, the software will automatically show us who is still in the queue to be attended. In addition, another of the functions that attracted a lot of attention in a positive way and my company is that this platform allows us to make direct calls through the mobile phone application, which is capable of collecting the contact information of each of the visitors. that access our Live Chat, since those visitors will have to enter their telephone number in the form, the platform automatically registers their telephone number from our contacts, so that we can call the client through the application quickly. JivoChat is a service that has been key to obtaining a correct customer service for our company, mainly to serve visitors to our website, with the help of this application we have been able to serve a large number of customers, in addition, we have been able to closely monitor each of the tickets created for customer service. One of the main things that I liked about this platform is the direct call method, since every time a client fills out the form and puts your phone number, we can contact him through a direct call from this application, the call without any fairly low cost, so calling directly to each customer who needs support is quite affordable for us. In addition, I also loved that this application for mobile phones allows us to receive notifications and media so when we have received a new request within the Live Chat of our website, every time a visitor and in the form to contact me do not tie this Chat, we receive an immediate notification that allows us to serve them in real time through Chat, it is important to highlight that this quite complete Chat allows us to send and receive all kinds of images, in addition, all messages are processed immediately. JivoChat is an excellent mechanism for optimizing service to all customers and having correct control of all the tickets received within the various media, such as social networks, email and contact through the website, this platform is capable of collect all the tickets and order them correctly, so that you can attend each one of them easily. One of the main mechanisms that I love about this platform is that it has an easy configuration regarding its integration with the website, when you try to integrate it with the website the process is quite simple, you just have to press a button and log in to the account, the integration will be carried out immediately automatically, the contact button within the website will be created immediately and will be positioned in one of the places on the website, you can edit it normally and avoid its interface, another thing that I like about this platform is that it has notifications and media back within the application for mobile devices, and integrated this platform with our website and I have downloaded the application within my mobile phone, I receive notifications and media so when a new customer or visitor is trying to contact us via Live Chat on our website. Next, I will mention the most striking positive features for me. * It has an excellent application with full functionalities, it has functionalities to call customers through a direct number, you can serve them in real time through a live chat, it has immediate notifications when the new message is received within the Live Chat, as well as You can also view the number of agents that are available and that are attending a case in real time, there are many functionalities that you can carry out within this application for mobile phones. * Modify and add a new agent within this platform quite simple, you just have to go to the configuration section and you can modify the roles and agents you want within the Live Chat, this simple mechanism helps me to integrate new agents that they are able to attend to each of the client's doubts, I can add and modify all kinds of roles in a matter of seconds. * When a client contacts us, a form is sent to them so that they can fill it out and be added to the live chat queue, however, this form is quite beneficial since we ask for the phone number, that number of phone we can use it within the calls within the Jivochat application. It is important to highlight that the calls are totally stable, therefore, attending to a client through a call and solving their problems is quite simple and avoids using the Live Chat. * The reception of each of the tickets is quite orderly, within the main panel you can see the number of tickets that have been received during a specific period of time, in addition, if you go to the main inbox you can see the pending tickets, I love the automated way within the order of each one of the tickets, I organize them in an automated way and it helps us to have a more orderly visualization of them. Cons There are very few features that I did not like about this platform, however, the first negative feature is that the main platform of the user, it is true that it is complicated to use as it has many options, there are many sections that can be accessed to make a specific configuration about this Live Chat service, however, I consider that all the configurations are occasions when the user presents confusion when adapting to the platform, since during my process attention was paid, if it presents some confusion and I was not able to correctly understand all the settings available on that platform. Photo of the thing that I did not like, says the platform, is that it is not capable of counting or recording the requests that clients send us when they contact us through the form that appears in the various sections on the right of the website, the only way for a client to be registered through Valeria's group, is if the form is completed through the Chat in real time that appears in the corner of our website, however, I would love for this platform to record the contact information and requirements of each client that has been completed any form on your website, this would help us hire that client immediately, and that request and requirements would not be stored in our inbox but on the JivoChat platform. The main feature that I do not like about this platform is the call service directly to the application for mobile phones or through the application for computers, I would not like this function that it does not have a good audio transmission during the call, in addition, it has delay on the audio that is generated during each call, that's the main reason why I don't like this calling system, even though I love that the contact information and phone number has been automatically recorded during each form that complete the client in live chat, I don't like this calling system at all. Another thing I don't like about the platform is that it doesn't offer me a system to view how many tickets a single agent was handling, this platform doesn't allow me to view the status of each ticket, and know how a ticket has been handled or attitude. no, however, it does not allow me to know how many total tickets a single agent has been handling. Also, another of the negative characteristics of this platform is that it has many limits when it comes to modifying the general design of the Chat window incorporated into your website, despite the fact that this Live Chat window is quite easy to incorporate into the web, it is not possible to modify in a general way the design of this Chat, you can only modify the header of this Chat, you can modify its general design. The only problem that I don't have about this platform is with respect to the free version, this free version only works for a couple of days, also, it does not allow any type of queue to be created within the Live Chat, for which, attend to people in real time through this Chat on the website, it can be complicated if a paid version is not used. In addition, this free version greatly limits the number of agents that you can register so that they can meet the requirements of the clients. I totally recommend that you use a paid version to be able to access the vast majority of important functions and offer the platform in customer service. With respect to the functions that I set myself on this platform, at no time have I had any type of failure, currently I do not have any type of complaint regarding transfusions, since they have provided a very innovative result in the attention to clients and visitors in the website. JivoChat is a very important platform that provides great features to develop proper customer service, however, it also has several negatives. The main negative thing that this platform has is that it is a bit difficult to configure within your web page, associating this Live Chat with your website can turn out to be quite a complex job, for which it is very necessary to use a team in charge and trained so that you can correctly configure yourself live and receive messages on your mobile phone. In addition, the platform offers a fairly limited free trial, this free trial allows you to have all your clients in real time for a couple of days, then you will have to pay to continue using these services, in addition, the prices managed by this platform for each of the plans are very high, it is quite expensive customer service. Although the high costs of this platform have not affected us directly, since we have had a good return on investment, we believe that the prices should be a little more accessible so that small companies can use this platform. The main problem that I have faced while using this platform is its limited ability to customize the live chat window within my website, which integrates this platform normally within my website, as I mentioned previously, the process was quite simple and I managed to insert the live chat button into my page, however I have noticed that when customizing the live chat interface they are not complete, this means that there are many limitations when editing the design, this The platform offers you solid and default colors so that you can modify the interface of your Live Chat, it does not allow you to insert any image or a custom background by yourself for this interface, that means that the edition of the interface is very limited. Also, another of the problems that I have noticed regarding the edition of the interface is that you cannot modify the height or the width of the live chat, you cannot modify the size of it, it already has a default size and it will stay that way during the use of it, in my opinion it is that this platform has to implement new live chat measurement and personalization systems, since currently the edition is very limited. Another of the negative points of this platform is that the support team is quite poor, when contacting them they take more than 48 hours to answer any questions you may have, I have had a problem during the implementation of this software, I have presented various doubts and the support team has taken a long time to answer them, which is why I have used the team in charge of the software within my company to help us implement this software correctly, my opinion is that this platform should greatly optimize its support team.
Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information DocPath Founded: 1992 United States www.docpath.com	Company Information JivoSite Founded: 2012 United States www.jivochat.com
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Categories Customer Communications Management Supported Document Management Supported	Categories Cloud Communication Platform Supported Customer Communications Management Supported Customer Service Supported Live Chat Supported
Show More Features Document Management Features Access Controls Not Supported Archiving & Retention Not Supported Collaboration Tools Supported Compliance Tracking Supported Document Archiving Supported Document Assembly Not Supported Document Capture Not Supported Document Conversion Not Supported Document Delivery Not Supported Document Indexing Not Supported Document Retention Supported Electronic Signature Not Supported Email Management Not Supported File Recovery Supported File Type Conversion Supported Forms Management Not Supported Full Text Search Not Supported Offline Access Supported Optical Character Recognition Supported Print Management Not Supported Version Control Supported	Customer Communications Management Features Batch Communications Not Supported Chat / Messaging Supported Content Management Not Supported Email Distribution Supported Interactive Content Supported Multi-Channel Communications Supported On-Demand Communications Supported Personalization Supported Print Management Not Supported Template Management Not Supported Video Content Not Supported Show More Features Cloud Communication Platform Features Audio / Video Conferencing Not Supported Call Center Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Not Supported File Sharing Supported IVR / Voice Recognition Supported Customer Service Features Alerts / Escalation Not Supported Appointment Management Not Supported Call Center Management Supported Email Management Supported Knowledge Base Not Supported Live Chat Supported Performance Metrics Supported Queue Management Not Supported Self Service Portal Not Supported Social Media Integration Supported Surveys & Feedback Not Supported Virtual Assistant Supported Workflow Management Not Supported Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported
Integrations Bubblehouse Not Supported Desk Manager Not Supported Ecwid Not Supported Freshdesk Not Supported Getscreen.me Not Supported Google Analytics Not Supported Kommo Not Supported Mailchimp Not Supported Salesforce Agentforce Service Not Supported Telegram Not Supported Tray Corp Not Supported VEVS Boat Rental Software Not Supported WhatsApp Not Supported Workslam Not Supported Wufoo Not Supported Zapier Not Supported Zoho CRM Not Supported ikas Not Supported 🌱kvitly Not Supported Show More Integrations View All 3 Integrations	Integrations Bubblehouse Supported Desk Manager Supported Ecwid Supported Freshdesk Supported Getscreen.me Supported Google Analytics Supported Kommo Supported Mailchimp Supported Salesforce Agentforce Service Supported Telegram Supported Tray Corp Supported VEVS Boat Rental Software Supported WhatsApp Supported Workslam Supported Wufoo Supported Zapier Supported Zoho CRM Supported ikas Supported 🌱kvitly Supported Show More Integrations View All 53 Integrations
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