DocMinder

DocMinder

Word-Tech
OMNITRACKER

OMNITRACKER

OMNINET
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+

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About

DocMinder® is used by people who are frustrated with getting work done through standard email and need an alternative to pricey, complicated software products that only a trained person can use. Patented and developed by Word-Tech, Inc., DocMinder® is a powerful task management tool that allows you to easily track and manage tasks related to documents, with built-in features such as tracking, reporting, and workflow capabilities, all through common email, on-premise or hosted in the cloud. Whether you are managing multiple projects or organizing team activities, you can get a full perspective on everything that needs to get done from a flexible solution with an intuitive interface. Integrate with existing systems such as document management, email, and databases to get visibility into what’s happening at every phase of your project and manage your team's workload. With DocMinder, you can quickly, and easily set up new projects, and workflows, delegate items, etc.

About

OMNITRACKER is a powerful tool to adapt processes to your needs. The unique module and application concept as well as numerous out-of-the-box solutions make launching OMNITRACKER a snap. Easily and flexibly adapt the functionality to your needs, or define your own workflows. Benefit from the unlimited scalability of the multi-client capable OMNITRACKER. The attractive licensing model as well as easy maintenance and updating guarantee a fast return on investment. Our highly efficient, scalable and effective solution for IT service management (ITSM). It is based on the current ITIL standard and integrates other supporting processes. Supports you in all phases of the project and facilitates efficient planning and control considerably. You can easily combine it with our other applications. With our application for the complete sales process, you keep track of all sales projects – from lead generation to successful completion.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Companies in need of a tool to get full visibility into their team's workload

Audience

Mid-sized to enterprise organizations that need a complete service desk and ITSM solution, plus so much more

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$20000 one-time payment
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 4.0 / 5
design 2.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • I can only imagine the price. The Software is cheap compared to its competitors. And cheap is the right word.

Cons

  • Multiple functions, especially in the form-editing, are known to be buggy. Even in the online courses (nearly 3k€ for a course you don't even get a proper documentation for) the trainer explains how to deal with the recurring crashes. Even add-ons like the itsm-framework, which also cost >5k€, are buggy in a way, that some forms won't open without script-errors.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Word-Tech
secure.wordtech.com/docminder.html

Company Information

OMNINET
Founded: 1995
Germany
www.omnitracker.com/de/produkte/omnitracker/

Alternatives

Alternatives

Freshservice

Freshservice

Freshworks
Groupminder

Groupminder

Group Travel Technologies
iET ITSM

iET ITSM

iET Solutions
Startly

Startly

Startly Labs

Categories

Categories

Change Management Supported
GDPR Compliance Supported
Help Desk Supported
IT Service Supported
ITSM Supported
Project Management Supported
Task Management Supported

Task Management Features

Collaboration Supported
Create Subtasks Supported
Gamification Supported
Gantt Charts Not Supported
Mobile Access Supported
Percent-Complete Tracking Not Supported
Progress Tracking Supported
Recurring Tasks Not Supported
Reporting/Analytics Supported
Spreadsheet View Supported
Task Board View Supported
Task Planning Supported
Task Scheduling Not Supported
Task Tracking Not Supported
Time Tracking Not Supported
To-Do List View Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

ITSM Features

Asset Tracking Supported
Availability Management Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Supported

Integrations

No info available.

Integrations

No info available.
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