Dispatch Direct vs. Sercom Comparison


Dispatch Direct	Sercom Abex Technologies	+	+
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About Dispatch Direct provides the tools your company needs to fully and efficiently manage your Field Service operations, including scheduling, planned maintenance contracts, customer equipment, proposals, invoicing and more. The high degree of configuration options and availability of further customization allows for a system tailored to your organizations unique needs and requirements. Operational Information can be easily shared across your organization. Customized data grids and reports allow for quick and easy analysis of your companies operations.	About Sercom is a home & commercial service scheduling software that allows the solo or teams to properly plan the jobs to be done. Highly efficient scheduling calendar, suggestions of scheduling, notifications and what not. All the tools to properly run your field servicing company. Ensure your days are planned to your company standards. Features: • Request & Assessment management • Quote & time reservation management • Job planning & dispatch • Dashboard with items requiring an action • Follow-ups & check list • Integrations to accounting software • SMS Notifications for employees and clients • Roles and permissions
Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Not Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Organizations searching for an advanced Service Dispatch solution	Audience Any field, home or commercial services companies. Electricians, plumbers, HVAC, general contractors and so on.
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $4,995 one-time payment Free Version Not Supported Free Trial Not Supported	Pricing $20 per month Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported
Company Information Dispatch Direct Founded: 1998 United States www.dispatchdirect.com	Company Information Abex Technologies Founded: 2021 Canada www.sercom.io/en
Alternatives Wello Solutions	Alternatives SoloDesks
Smart Service My Service Depot	Yamate
Simpro	Plannit
Davisware GlobalEdge Davisware	Taskrol
Jobi View All	Workflow Pros View All
Categories Field Service Management Supported HVAC Supported Service Dispatch Supported Tradesman Job Management Supported	Categories Field Service Management Supported
Field Service Management Features Billing & Invoicing Supported Contact Database Supported Contract Management Not Supported Customer Database Supported Dispatch Management Supported Electronic Signature Not Supported Inventory Management Supported Mobile Access Not Supported Payment Collection in the Field Supported Quotes / Estimates Not Supported Routing Not Supported Scheduling Supported Service History Tracking Supported Time Clock Supported Work Order Management Supported Show More Features HVAC Features Billing & Invoicing Not Supported Customer Database Supported Dispatch Management Supported Inventory Control Supported Job Management Supported Maintenance Scheduling Supported Mobile Access Not Supported Quotes / Estimates Supported Routing Not Supported Scheduling Supported Service History Tracking Not Supported Technician Management Not Supported Work Order Management Not Supported Service Dispatch Features Billing & Invoicing Supported Call Center Management Supported Contract Management Not Supported Customer Database Supported Inventory Control Supported Job Management Supported Job Tracking Supported Mobile Access Not Supported Routing Not Supported Scheduling Supported Self Service Portal Not Supported Service History Tracking Supported Technician Management Not Supported Work Order Management Supported
Integrations QuickBooks Online Not Supported	Integrations QuickBooks Online Supported View All 1 Integration
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