Audience

Businesses that need a powerful field service management solution

About Davisware GlobalEdge

Save time, boost revenue, and scale operations faster with GlobalEdge, the industry’s No. 1 and only enterprise resource planning (ERP) software for field service businesses, including commercial food equipment service, HVAC, and petroleum service. Better manage and serve your customers by leveraging one centralized system, featuring customer management, service agreement tracking, scheduling, billing, purchasing, accounting, and more. Configurable and flexible views allow dispatchers and departments to control the information displayed about a job, types of jobs, or the jobs that are scheduled for the day, week, or month. From a centralized location, easily schedule recurring service from a single work order and dispatch calls to every division of your business in real time directly to your techs in the field.

Integrations

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Company Information

Davisware
Founded: 1988
United States
www.davisware.com/field-service-management-software-globaledge/

Videos and Screen Captures

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Product Details

Platforms Supported
Windows
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support

Davisware GlobalEdge Frequently Asked Questions

Q: What kinds of users and organization types does Davisware GlobalEdge work with?
Q: What languages does Davisware GlobalEdge support in their product?
Q: What kind of support options does Davisware GlobalEdge offer?
Q: What other applications or services does Davisware GlobalEdge integrate with?
Q: What type of training does Davisware GlobalEdge provide?

Davisware GlobalEdge Product Features

Equipment Maintenance

Customer Database Supported
Dispatch Management Supported
Equipment Tracking Supported
Inventory Control Supported
Job Management Supported
Maintenance Scheduling Supported
Warranty Tracking Supported
Work Order Management Supported

Field Service Management

Billing & Invoicing Supported
Contact Database Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

HVAC

Billing & Invoicing Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Maintenance Scheduling Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Oil and Gas

Logistics Management Not Supported
Material Management Not Supported
Maintenance Management Not Supported
Equipment Management Not Supported
Compliance Management Not Supported
Resource Management Not Supported
Job Costing Not Supported
Work Order Management Not Supported
Scheduling Not Supported
Inventory Management Not Supported
Project Management Not Supported

Service Dispatch

Billing & Invoicing Supported
Call Center Management Supported
Customer Database Supported
Inventory Control Supported
Job Management Supported
Job Tracking Supported
Scheduling Supported
Service History Tracking Supported
Work Order Management Supported
Contract Management Not Supported
Mobile Access Not Supported
Routing Not Supported
Self Service Portal Not Supported
Technician Management Not Supported

Tradesman Job Management

For Builders Not Supported
For Electricians Not Supported
For HVAC Not Supported
For Plumbers Not Supported
For Roofers Not Supported
For Field Service Businesses Not Supported
Quoting Not Supported
Scheduling Not Supported
Job Tracking Not Supported
Invoicing Not Supported
Reporting Not Supported
Dispatch Management Not Supported
Payments Not Supported
Customer Database Not Supported
Contract Management Not Supported
Time Tracking Not Supported