Dialpad Support vs. Variphy Comparison


Dialpad Support Dialpad	Variphy	+	+
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About Dialpad Support is a next-generation Agentic AI contact center platform. An AI-native platform that reasons, resolves, and delivers quality CX at scale. AI agents autonomously handle routine inquiries while freeing human agents to focus on complex, high-value interactions. Built-in connected intelligence analyzes voice and digital sentiment in real time, while live coaching, AI-driven scorecards, and operational visibility help managers optimize performance and workflows. Dialpad's Guardian layer ensures secure, governed AI deployment across the full agentic lifecycle. Seamless integrations with Salesforce, Zendesk, Microsoft Teams, Google Workspace, HubSpot, and more unify interaction history and customer data in one platform. Dual-cloud architecture delivers enterprise-grade resilience with a 100% uptime SLA.		About Variphy is the preferred analytics and management platform for Cisco Collaboration. Variphy provides all the functions you need in a single pane of glass. We built our products and features with the feedback and requests of Unified Communications professionals like you. Discover what’s possible with Variphy: - Dashboards, UCCX Wallboards, & Widgets - CUCM CDR Reporting & Call Analytics - UCCX Reporting & Analytics - Cisco CUBE CDR Reporting - Variphy Cloud - Webex Calling Reporting & Analytics - Zoom Phone Reporting & Analytics -Microsoft Teams Reporting & Analytics - Remote Phone Control, Macros, & Broadcast - Change Management & As-Built Reporting - DN & DID Inventory Management - Enhanced Consulting Services
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Customer support managers and enterprise teams searching for a tool to automate routine interactions, coach agents in real time, and gain actionable insights across channels		Audience Healthcare, Education, Government, Finance, Manufacturing, High-tech
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $15/user/month We offer monthly and annual pricing for Dialpad Connect, Dialpad Support and Dialpad Sell. Free Version Free Trial		Pricing No information available. Free Version Free Trial
Reviews/Ratings Read all reviews		Reviews/Ratings Overall 5.0 / 5 ease 4.8 / 5 features 5.0 / 5 design 4.8 / 5 support 5.0 / 5 Read all reviews
		Pros & Cons from Real Users Pros We have had Variphy , Call Reporting & Analytics software, for almost 10 years. I love the ease of use for quick reports on phone extension call data. Also, I really like the widgets for our call centers that shows a quick snapshot of our call activity that we have setup for a daily, weekly and monthly basis. The great thing is I can send a link to my managers showing the graphical data which they can easily review and check the statistics without connecting to the server. The Variphy Support Team is great and easy to work with. They just helped me migrate my entire Variphy systems over to our new server. It went super smooth! Another nice benefit is they continue to add functionality and options multiple times a year and for no added cost. We really like the reporting (automated and wallboards), the overall functionality for DID management, and the remote management of our Cisco phones. We have used Variphy for over 5 years at this point and they have continued to roll out new features that we find useful and they have listened to our customers. Remote Control for IP phones is the main reason we got this software. Easy reports configuration. Tons of documentation on website. Support service fast and friendly. The speed it took to resolve my issue with a certificate on the Variphy server. Variphy support is top notch and always ready to assist. Multiple phone systems feeding to a single CDR repository. Contact Center reports that help team leads anticipate staffing needs. Easy to configure and use Remote Phone Control helps troubleshoot and identify issues on a globally distributed system. Cons I have not had an negative experiences with Variphy. The biggest con for me would be the learning curve with what the specific fields are called within reporting. I have used the system for a long time and it took some adjustments but the software has adapted and the support team at Variphy is always willing to help. I don't really understand the how to use the widgets, but i have not looked into any documentation so maybe that's just me. I do wish that Variphy had more reporting on the Cisco CCX custom variables. The web interface takes a fair bit of training for people who only use the system occasionally. Navigation isn't always intuitive for non-technical admins.
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information Dialpad Founded: 2011 United States www.dialpad.com/ai-contact-center/		Company Information Variphy Founded: 2004 United States variphy.com
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Categories Agentic AI AI Agents AI Call Center AI Customer Service AI Customer Support Agents AI Voice Agents Auto Dialer Call Center Call Center Infrastructure (CCI) Call Tracking Chatbot Contact Center as a Service (CCaaS) Conversation Intelligence Customer Communications Management Customer Service Workforce Optimization (WFO)		Categories Call Accounting Call Center Call Tracking Contact Center as a Service (CCaaS)
Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Call Tracking Features Call Log Call Recording Call Routing Caller Identification Campaign Management Conversion Tracking CRM IVR / Voice Recognition Keyword Tracking Show More Features Auto Dialer Features Call Center Management Call Recording Call Reporting Call Scripting Lead Management Power Dialer Predictive Dialer Preview Dialer Progressive Dialer Surveys Chatbot Features Call to Action Context and Coherence Human Takeover Inline Media / Videos Machine Learning Natural Language Processing Payment Integration Prediction Ready-made Templates Reporting / Analytics Sentiment Analysis Social Media Integration Conversation Intelligence Features Account Health Alerts AI Insights Call Analytics Call Recording Call Recording Cloud Storage Call Snippets Call Transcription Call/Meeting Sharing Sales Coaching Topic Tags Topic-Based Analytics Video Conferencing Analytics Win/Loss Analysis Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Workforce Optimization (WFO) Features eLearning Interaction Analytics Liability Recording Performance Management Quality Management Real-time Guidance Reporting Speech Analytics Surveying Workforce Management		Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Show More Features Call Accounting Features By-Extension Reporting Call Duration Call Monitoring Call Volume Caller Identification Inbound Reporting Outbound Reporting Unattended Call Management Who Answered Log
Integrations Microsoft Teams ADP Workforce Now Chrome OS Cisco Unified Contact Center Cisco Webex Cisco Webex Calling Copper DataGrail Headset Integrately Intercom Microsoft 365 Microsoft Azure Mindtickle Prodoscore Rippling Salesmate ServiceNow Theta Lake Zoom Show More Integrations View All 62 Integrations		Integrations Microsoft Teams ADP Workforce Now Chrome OS Cisco Unified Contact Center Cisco Webex Cisco Webex Calling Copper DataGrail Headset Integrately Intercom Microsoft 365 Microsoft Azure Mindtickle Prodoscore Rippling Salesmate ServiceNow Theta Lake Zoom Show More Integrations View All 6 Integrations
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