TelemationDatabase Systems
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About
DialedIn is a modern call center software designed to transform customer interactions and streamline your operations, helping teams achieve more daily. By automating and optimizing key workflows across inbound, outbound, and blended environments, DialedIn helps you boost agent productivity and deliver better outcomes across every call.
Key features include:
• Fast Setup & Deployment
• User-Friendly Interface
• Advanced Predictive, Preview & Progressive Dialing
• Smart Call Routing
• No-Code Integrations
• Comprehensive Reports
• Real-Time Analytics
• Security & Compliance
• Scalable Architecture
• Spam Mitigation With Our Patented CleanCallerID™ Technology
• Exceptional 24/7 U.S.-Based Support
• Flexible Pricing Options
Choose a package that fits your team and budget. At our core, DialedIn is passionate about providing exceptional customer service. That’s why we are constantly innovating and improving our solutions to ensure that our clients are always ahead.
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About
Database Systems Corp. (DSC) has been providing call center technology and computer software solutions to businesses and organizations since 1978. Telemation, our CRM software application, was built on the premise that providing timely information provided in a professional manner is the key to any business. But the flexibility to change is just as important in this dynamic business environment. We developed our contact center software with this concept from the very beginning. That is why so many call center managers, with unique and changing requirements, have chosen and continue to use Telemation software as their solution. When you need to quickly implement a new program or change existing campaigns, Telemation is the solution of choice. Telemation is CTI enabled with our call center phone system which features outbound predictive dialing and inbound call distribution (ACD) and Interactive Voice Response (IVR). Plus our phone system supports Text To Speech capability.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Call centers with at least 5 agents, engaged in inbound, outbound and blended call environments.
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Audience
Call centers and businesses looking for a cloud call center software solution for their business needs
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$25.00/month/user
Enterprise Plus - $25 per user w/
annual commit Enterprise - $39 per user w/ annual commit Professional - $59 per user w/ annual commit Small Business - $79 per user w/ annual commit
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$25 per month
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Supported
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Company InformationDialedIn
Founded: 1996
United States
getdialedin.com
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Company InformationDatabase Systems
Founded: 1978
www.databasesystemscorp.com/pstelemation.htm
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Alternatives |
Alternatives |
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Categories |
Categories |
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Call Center Features
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Database
Supported
Escalation Management
Supported
Inbound Call Center
Supported
IVR / Voice Recognition
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
IVR Features
Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Routing
Supported
Multiple Scripts
Supported
Phone Key Input
Supported
Survey Management
Not Supported
Text to Speech
Supported
Voice Customization
Not Supported
Voice Mail
Supported
Predictive Dialer Features
Call Monitoring
Supported
Call Recording
Supported
Call Results
Supported
Call Transfer
Supported
Callback Scheduling
Supported
Campaign Specific Caller ID
Supported
Contact Management
Supported
FCC Compliance
Supported
FTC Compliance
Supported
Lead Capture
Supported
Lead Management
Supported
Auto Dialer Features
Call Center Management
Supported
Call Recording
Supported
Call Reporting
Supported
Call Scripting
Supported
Lead Management
Supported
Power Dialer
Supported
Predictive Dialer
Supported
Preview Dialer
Supported
Progressive Dialer
Supported
Surveys
Not Supported
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Call Center Features
Blended Call Center
Not Supported
Call Logging
Not Supported
Call Recording
Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Database
Supported
Escalation Management
Not Supported
Inbound Call Center
Not Supported
IVR / Voice Recognition
Supported
Manual Dialer
Not Supported
Outbound Call Center
Not Supported
Predictive Dialer
Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
IVR Features
Call Center
Not Supported
Call Logging
Not Supported
Call Recording
Supported
Call Routing
Not Supported
Multiple Scripts
Not Supported
Phone Key Input
Not Supported
Survey Management
Not Supported
Text to Speech
Not Supported
Voice Customization
Not Supported
Voice Mail
Supported
Predictive Dialer Features
Call Monitoring
Not Supported
Call Recording
Supported
Call Results
Not Supported
Call Transfer
Not Supported
Callback Scheduling
Not Supported
Campaign Specific Caller ID
Not Supported
Contact Management
Not Supported
FCC Compliance
Not Supported
FTC Compliance
Not Supported
Lead Capture
Not Supported
Lead Management
Not Supported
Telephony Features
Auto-Dialer
Not Supported
Call Center Management
Not Supported
Call Monitoring
Not Supported
Contact Management
Not Supported
Inbound Reporting
Not Supported
IVR / Voice Recognition
Supported
Outbound Reporting
Not Supported
Predictive Dialer
Supported
Telemarketing Management
Not Supported
Voice & Data Integration
Not Supported
VoIP
Not Supported
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Integrations
Dropbox
Supported
Gong
Supported
Google Workspace
Supported
HubSpot Sales Hub
Supported
Jira
Supported
Make
Supported
Microsoft Dynamics 365
Supported
Microsoft Teams
Supported
Oracle CRM On Demand
Supported
Salesforce
Supported
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Integrations
Dropbox
Not Supported
Gong
Not Supported
Google Workspace
Not Supported
HubSpot Sales Hub
Not Supported
Jira
Not Supported
Make
Not Supported
Microsoft Dynamics 365
Not Supported
Microsoft Teams
Not Supported
Oracle CRM On Demand
Not Supported
Salesforce
Not Supported
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