About
DialedIn is a modern call center software designed to transform customer interactions and streamline your operations, helping teams achieve more daily. By automating and optimizing key workflows across inbound, outbound, and blended environments, DialedIn helps you boost agent productivity and deliver better outcomes across every call.
Key features include:
• Fast Setup & Deployment
• User-Friendly Interface
• Advanced Predictive, Preview & Progressive Dialing
• Smart Call Routing
• No-Code Integrations
• Comprehensive Reports
• Real-Time Analytics
• Security & Compliance
• Scalable Architecture
• Spam Mitigation With Our Patented CleanCallerID™ Technology
• Exceptional 24/7 U.S.-Based Support
• Flexible Pricing Options
Choose a package that fits your team and budget. At our core, DialedIn is passionate about providing exceptional customer service. That’s why we are constantly innovating and improving our solutions to ensure that our clients are always ahead.
|
About
EaseDial is a cloud communications platform designed to streamline business telephony and customer engagement workflows. It provides organizations with scalable voice and messaging capabilities to manage inbound and outbound communications efficiently. Key features include intelligent call routing to distribute calls based on agent availability and skill sets, automated dialing to increase outbound call volume, and seamless workflow integrations with popular CRM platforms. EaseDial also offers real-time dashboards and historical reporting tools to monitor agent performance and connection rates. By centralizing communication channels and automating routine telephony tasks, EaseDial helps sales and customer service teams improve operational efficiency.
|
|||||
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
|||||
Audience
Call centers with at least 5 agents, engaged in inbound, outbound and blended call environments.
|
Audience
Sales teams, customer support centers, telemarketing agencies, and mid-sized to enterprise businesses looking to streamline inbound and outbound communications and integrate telephony with their CRM.
|
|||||
Support
Phone Support
24/7 Live Support
Online
|
Support
Phone Support
24/7 Live Support
Online
|
|||||
API
Offers API
|
API
Offers API
|
|||||
Screenshots and Videos |
Screenshots and VideosNo images available
|
|||||
Pricing
$25.00/month/user
Enterprise Plus - $25 per user w/
annual commit Enterprise - $39 per user w/ annual commit Professional - $59 per user w/ annual commit Small Business - $79 per user w/ annual commit
Free Version
Free Trial
|
Pricing
$10/month
Free Version
Free Trial
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Webinars
Live Online
In Person
|
Training
Documentation
Webinars
Live Online
In Person
|
|||||
Company InformationDialedIn
Founded: 1996
United States
getdialedin.com
|
Company InformationEaseDial
Founded: 2024
United States
easedial.com
|
|||||
Alternatives |
Alternatives |
|||||
|
|
||||||
|
|
||||||
|
|
||||||
Categories |
Categories |
|||||
Auto Dialer Features
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Call Center Features
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
IVR Features
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Predictive Dialer Features
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
|
||||||
Integrations
Dropbox
Gong
Google Workspace
HubSpot Sales Hub
Jira
Make
Microsoft Dynamics 365
Microsoft Teams
Oracle CRM On Demand
Salesforce
|
Integrations
Dropbox
Gong
Google Workspace
HubSpot Sales Hub
Jira
Make
Microsoft Dynamics 365
Microsoft Teams
Oracle CRM On Demand
Salesforce
|
|||||
|
|
