Dialaxy

Dialaxy

Dialaxy Inc.
OneNumber

OneNumber

Vasudev
+
+

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About

Dialaxy is a cloud telephony and business communication platform that helps startups and growing teams connect with customers anywhere in the world. With instant local support numbers in the USA and Canada, Dialaxy lets businesses launch a call center in under 2 minutes and manage calls, messages, voicemail, and agent groups from any device. Built for sales teams, support teams, and remote businesses, Dialaxy includes unlimited calls and messages within the USA and Canada, call recording, advanced analytics and reports, integrations, and more. Its easy-to-use interface and reliable backend infrastructure make Dialaxy a scalable VoIP and virtual phone system for modern businesses.

About

Connect multiple phone numbers with your virtual number & never miss a call again. Let your team handle many calls at a time. OneNumber with welcome greetings through IVR and a personalized experience with self-help and the virtual receptionist is ready. Connects the callers directly with the department based on their IVR menu inputs. Bring mobility to your team's call handling as calls are forwarded directly to your employee's phone number. Track and monitor all your employee's performance down to each customer call and their performance. It gives access to detailed reports of your customer calls and get daily insights with up-to-date agents and call information. Monitor your business calls and team performance with timely recorded customer conversations. OneNumber calls placed at your virtual phone number are sent to your or your agent's number directly. No need to sit at their landline or office desk to answer calls.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies of all sizes and contact centers

Audience

Teams, and businesses interested in a tool to handle and forward many calls

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$10 per month
1 free USA or Canada number
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.3 / 5
ease 4.5 / 5
features 4.2 / 5
design 3.9 / 5
support 4.5 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • I handle visa drafting and skill assessment reviews, so the technical calls need to be right. The unlimited cloud call recording lets our senior consultants audit consultations and confirm the correct ANZSCO code advice was given, which protects us in client disputes.
  • Our work can involve enquiries from people living in different countries, so international calling is an important consideration. Dialaxy gives us a business communication option for reaching people across regions, and having calling and messaging features in one platform is convenient for handling different types of enquiries.
  • The ability to handle concurrent calls and use call queues is valuable when several enquiries arrive close together. Instead of treating every call as an isolated task, Dialaxy offers options for managing how calls are held and directed. That makes it worth considering for a team with fluctuating call volumes.
  • Our remote staff can take care of business calls, client SMS/MMS, voicemails, and team chat all in the same place instead of jumping between different apps.
  • I like being able to set business hours and decide what happens to call outside those hours. It helps establish a clearer boundary between working time and time when the office is unavailable. The option to use a voicemail greeting or forward calls gives us some control over how callers are handled after hours.

Cons

  • Calling international applicants outside the flat-rate bundles draws down the prepaid wallet credit, so someone has to watch the balance to avoid a call getting cut off.
  • I'd like clearer usage summaries to help us understand international calling activity and plan communication costs more easily.
  • Configuring the right call-handling rules takes some planning. A clearer overview of queue settings and their effects would make adjustments easier for new administrators.
  • Sometimes when you clear a voicemail, tag a lead, or answer a call, the status doesn’t update right away in every open browser tab.
  • I'd welcome a simpler way to review special schedules, such as temporary changes to normal availability. It would make occasional schedule adjustments more convenient.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Dialaxy Inc.
Founded: 2023
United States
dialaxy.com

Company Information

Vasudev
India
www.vasudev.com

Alternatives

Alternatives

SendMyCall

SendMyCall

EZphone Systems

Categories

Categories

Call Center Features

Blended Call Center Not Supported
Call Logging Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Supported
Queue Management Not Supported
Real-time Chat Supported
Reporting/Analytics Not Supported

Integrations

Facebook Messenger Not Supported
HubSpot CRM Supported
Instagram Not Supported
LinkedIn Not Supported
Pinterest Not Supported
Skype Not Supported
Truecaller Not Supported
WhatsApp Not Supported
X (Twitter) Not Supported
YouTube Not Supported
Zoho CRM Supported

Integrations

Facebook Messenger Supported
HubSpot CRM Not Supported
Instagram Supported
LinkedIn Supported
Pinterest Supported
Skype Supported
Truecaller Supported
WhatsApp Supported
X (Twitter) Supported
YouTube Supported
Zoho CRM Not Supported
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