Dialaxy

Dialaxy

Dialaxy Inc.
OneNumber

OneNumber

Vasudev
+
+

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About

Dialaxy is a cloud telephony and business communication platform that helps startups and growing teams connect with customers anywhere in the world. With instant local support numbers in the USA and Canada, Dialaxy lets businesses launch a call center in under 2 minutes and manage calls, messages, voicemail, and agent groups from any device. Built for sales teams, support teams, and remote businesses, Dialaxy includes unlimited calls and messages within the USA and Canada, call recording, advanced analytics and reports, integrations, and more. Its easy-to-use interface and reliable backend infrastructure make Dialaxy a scalable VoIP and virtual phone system for modern businesses.

About

Connect multiple phone numbers with your virtual number & never miss a call again. Let your team handle many calls at a time. OneNumber with welcome greetings through IVR and a personalized experience with self-help and the virtual receptionist is ready. Connects the callers directly with the department based on their IVR menu inputs. Bring mobility to your team's call handling as calls are forwarded directly to your employee's phone number. Track and monitor all your employee's performance down to each customer call and their performance. It gives access to detailed reports of your customer calls and get daily insights with up-to-date agents and call information. Monitor your business calls and team performance with timely recorded customer conversations. OneNumber calls placed at your virtual phone number are sent to your or your agent's number directly. No need to sit at their landline or office desk to answer calls.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies of all sizes and contact centers

Audience

Teams, and businesses interested in a tool to handle and forward many calls

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$10 per month
1 free USA or Canada number
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.3 / 5
ease 4.6 / 5
features 4.2 / 5
design 3.9 / 5
support 4.5 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • One thing I like about Dialaxy is that the main calling features are easy to understand. I can check call activity, find previous conversations, and review details without spending too much time navigating the system. It helps when I'm coordinating follow-ups across several contacts.
  • Dialaxy was fairly easy to get familiar with, which I liked because I didn't want another complicated tool to manage. I mainly use it for customer calls and follow-ups, and having the previous call activity available makes it easier to continue conversations without searching through separate notes.
  • I mainly use Dialaxy when speaking with clients about report requirements, updates, and follow-up questions. Having previous call details available is helpful when a client comes back after a few days because I can quickly check the earlier conversation before responding.
  • I use Dialaxy mainly for client discussions and follow-ups. I like being able to check previous calls and add notes, especially when a client has several ongoing requirements. It makes it easier to pick up a conversation without starting from scratch. Dialaxy's call history supports notes, tags, filtering, and call details, which fits this type of workflow well.
  • For my role, I have quite a few conversations that continue over several calls. Dialaxy's call history helps me keep track of those interactions, and adding notes to call gives me a convenient place to record important follow-up points.

Cons

  • The reporting view could offer more customization for teams that want to review call activity in different ways.
  • I think the reporting and filtering options could be a little more flexible for teams that need to review a large amount of call activity.
  • I'd like a few more options for organizing calls by client or type of request. The current setup works well for regular communication, but additional customization would be useful when the number of conversations increases.
  • I'd like a little more flexibility in how call records can be grouped for different clients or projects. It works fine for regular use, but more customization would be helpful when handling several accounts.
  • I'd like more ways to group communication records when working with a larger customer list. The current search and filtering are useful, but additional organization options would make longer-term tracking easier.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Dialaxy Inc.
Founded: 2023
United States
dialaxy.com

Company Information

Vasudev
India
www.vasudev.com

Alternatives

Alternatives

SendMyCall

SendMyCall

EZphone Systems

Categories

Categories

Call Center Features

Blended Call Center Not Supported
Call Logging Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Supported
Queue Management Not Supported
Real-time Chat Supported
Reporting/Analytics Not Supported

Integrations

Facebook Messenger Not Supported
HubSpot CRM Supported
Instagram Not Supported
LinkedIn Not Supported
Pinterest Not Supported
Skype Not Supported
Truecaller Not Supported
WhatsApp Not Supported
X (Twitter) Not Supported
YouTube Not Supported
Zoho CRM Supported

Integrations

Facebook Messenger Supported
HubSpot CRM Not Supported
Instagram Supported
LinkedIn Supported
Pinterest Supported
Skype Supported
Truecaller Supported
WhatsApp Supported
X (Twitter) Supported
YouTube Supported
Zoho CRM Not Supported
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