Dialaxy

Dialaxy

Dialaxy Inc.
OneNumber

OneNumber

Vasudev
+
+

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About

Dialaxy is a cloud telephony and business communication platform that helps startups and growing teams connect with customers anywhere in the world. With instant local support numbers in the USA and Canada, Dialaxy lets businesses launch a call center in under 2 minutes and manage calls, messages, voicemail, and agent groups from any device. Built for sales teams, support teams, and remote businesses, Dialaxy includes unlimited calls and messages within the USA and Canada, call recording, advanced analytics and reports, integrations, and more. Its easy-to-use interface and reliable backend infrastructure make Dialaxy a scalable VoIP and virtual phone system for modern businesses.

About

Connect multiple phone numbers with your virtual number & never miss a call again. Let your team handle many calls at a time. OneNumber with welcome greetings through IVR and a personalized experience with self-help and the virtual receptionist is ready. Connects the callers directly with the department based on their IVR menu inputs. Bring mobility to your team's call handling as calls are forwarded directly to your employee's phone number. Track and monitor all your employee's performance down to each customer call and their performance. It gives access to detailed reports of your customer calls and get daily insights with up-to-date agents and call information. Monitor your business calls and team performance with timely recorded customer conversations. OneNumber calls placed at your virtual phone number are sent to your or your agent's number directly. No need to sit at their landline or office desk to answer calls.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes and contact centers

Audience

Teams, and businesses interested in a tool to handle and forward many calls

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$10 per month
1 free USA or Canada number
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.4 / 5
ease 4.6 / 5
features 4.4 / 5
design 4.1 / 5
support 4.7 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • I like being able to handle prospect calls without relying on my personal number. We speak with potential customers from different regions, and having a dedicated business calling setup makes the whole process feel more professional.
  • I like that our business calls are kept separate from personal communication. Since we speak with clients throughout the day, having a dedicated calling platform makes the process feel much more professional and organized.
  • I like that our business calls are managed in one place. When you're dealing with multiple client conversations during the day, having a dedicated calling platform makes the workflow less scattered.
  • I like that I can manage prospect calls without using my personal number. We speak with potential customers from different regions, and having a dedicated business calling setup makes the process feel much more professional.
  • Dialaxy is pretty easy to use for our regular calling needs. I also like having things like number lookup, voicemail tools, and other small utilities available without needing separate tools.

Cons

  • I'd like to see more CRM integrations. Connecting call activity directly with prospect records would save some manual work, particularly when managing several leads at once.
  • I'd like to see more CRM integrations. Automatically connecting call activity with client information would save some manual work when updating customer records.
  • I'd like to have more CRM integration options. Automatically connecting call activity with client records would reduce some of the manual work involved in keeping customer information updated.
  • I'd like more flexibility with call reports. The existing information is useful, but additional ways to break down call activity would be helpful when reviewing sales performance.
  • I think the AI side could be better. Automatic call summaries and sentiment analysis would be useful, especially when we have a lot of call to go through.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Dialaxy Inc.
Founded: 2023
United States
dialaxy.com

Company Information

Vasudev
India
www.vasudev.com

Alternatives

Alternatives

SendMyCall

SendMyCall

EZphone Systems

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Integrations

Facebook Messenger
HubSpot CRM
Instagram
LinkedIn
Pinterest
Skype
Truecaller
WhatsApp
X (Twitter)
YouTube
Zoho CRM

Integrations

Facebook Messenger
HubSpot CRM
Instagram
LinkedIn
Pinterest
Skype
Truecaller
WhatsApp
X (Twitter)
YouTube
Zoho CRM
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