Dialaxy

Dialaxy

Dialaxy Inc.
OneNumber

OneNumber

Vasudev
+
+

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About

Dialaxy is a cloud telephony and business communication platform that helps startups and growing teams connect with customers anywhere in the world. With instant local support numbers in the USA and Canada, Dialaxy lets businesses launch a call center in under 2 minutes and manage calls, messages, voicemail, and agent groups from any device. Built for sales teams, support teams, and remote businesses, Dialaxy includes unlimited calls and messages within the USA and Canada, call recording, advanced analytics and reports, integrations, and more. Its easy-to-use interface and reliable backend infrastructure make Dialaxy a scalable VoIP and virtual phone system for modern businesses.

About

Connect multiple phone numbers with your virtual number & never miss a call again. Let your team handle many calls at a time. OneNumber with welcome greetings through IVR and a personalized experience with self-help and the virtual receptionist is ready. Connects the callers directly with the department based on their IVR menu inputs. Bring mobility to your team's call handling as calls are forwarded directly to your employee's phone number. Track and monitor all your employee's performance down to each customer call and their performance. It gives access to detailed reports of your customer calls and get daily insights with up-to-date agents and call information. Monitor your business calls and team performance with timely recorded customer conversations. OneNumber calls placed at your virtual phone number are sent to your or your agent's number directly. No need to sit at their landline or office desk to answer calls.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes and contact centers

Audience

Teams, and businesses interested in a tool to handle and forward many calls

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$10 per month
1 free USA or Canada number
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.4 / 5
ease 4.6 / 5
features 4.3 / 5
design 4.0 / 5
support 4.6 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • From an operations perspective, I appreciate that Dialaxy is relatively easy to get familiar with. The main calling functions are straightforward, and having call activity recorded makes it easier to check what happened without asking team members for every detail. The filtering options are also useful for reviewing specific periods of activity.
  • I mainly use Dialaxy for customer support calls and follow-ups. One thing I find useful is being able to look back at the call history when I need to confirm when I last spoke with someone or pick up an ongoing issue. It makes follow-ups easier because I don't have to rely entirely on my own notes.
  • I like that the monthly subscription includes free credits for outbound calls and messaging. It helps offset some of the initial outreach costs when we are making sales calls.
  • Dialaxy is easy to pick up and for regular customer communication. I mainly use it for calls and follow-ups, and the basic features are straightforward enough that I didn't need much time to get comfortable with it. The call history is also useful when I need to check previous conversations before contacting a customer again.
  • What I like about Dialaxy is that it gives me a clear record of calling activity. For sales operations, having call history available makes it easier to check activity and follow up when needed. The platform also supports filtering call logs, which is useful when reviewing specific periods or activity.

Cons

  • Some of the more detailed activity views could offer additional customization. It's not something that affects normal usage, but it would be useful for teams that need to review communication data more closely.
  • I think the call records could have a few more ways to organize conversations. The current options work for normal day-to-day use, but additional filters would be helpful when the number of call increases.
  • The default notification settings are bit sensitive. I had to adjust the notification rules early on because the frequent pop ups can be distracting during busy hours.
  • The call activity section could offer a little more flexibility for organizing larger number of records. It works well for normal use, but additional filtering options would be helpful when reviewing older calls.
  • Some of the more detailed reporting options could be expanded. For basic tracking it works well, but larger teams may want more ways to customize the information they see.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Dialaxy Inc.
Founded: 2023
United States
dialaxy.com

Company Information

Vasudev
India
www.vasudev.com

Alternatives

Alternatives

SendMyCall

SendMyCall

EZphone Systems

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Integrations

Facebook Messenger
HubSpot CRM
Instagram
LinkedIn
Pinterest
Skype
Truecaller
WhatsApp
X (Twitter)
YouTube
Zoho CRM

Integrations

Facebook Messenger
HubSpot CRM
Instagram
LinkedIn
Pinterest
Skype
Truecaller
WhatsApp
X (Twitter)
YouTube
Zoho CRM
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