Dialaxy

Dialaxy

Dialaxy Inc.
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About

Dialaxy is a cloud telephony and business communication platform that helps startups and growing teams connect with customers anywhere in the world. With instant local support numbers in the USA and Canada, Dialaxy lets businesses launch a call center in under 2 minutes and manage calls, messages, voicemail, and agent groups from any device. Built for sales teams, support teams, and remote businesses, Dialaxy includes unlimited calls and messages within the USA and Canada, call recording, advanced analytics and reports, integrations, and more. Its easy-to-use interface and reliable backend infrastructure make Dialaxy a scalable VoIP and virtual phone system for modern businesses.

About

KrispCall helps you manage your personal, business, and corporate telephony requirements all from a single app (Web, Android, iOS). Get international numbers right from the comfort of your home. KrispCall helps you own national, toll-free, local, shortcode, and international numbers (for over 100 countries) in no time. Manage your call logs effortlessly. KrispCall’s unified callbox allows you to handle and monitor your business calls, recorded conversations, texts, and voicemails all from a single window. Earn trust of your international clients by calling them through their local numbers. KrispCall offers international phone numbers for your business at the most affordable price. With our embeddable widget, you are just a click away from your customers. Clients can now call you directly without hassles by simply clicking on the KrispCall’s widget embedded in your website.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes and contact centers

Audience

Companies seeking a tool to manage their personal, business, and corporate telephony requirements

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$10 per month
1 free USA or Canada number
Free Version
Free Trial

Pricing

$15 per user per month
Essential Plan – $15 per user/month
Standard Plan – $40 per user/month
Enterprise Plan – Custom pricing (Contact sales)
Free Version
Free Trial

Reviews/Ratings

Overall 4.3 / 5
ease 4.5 / 5
features 4.4 / 5
design 4.3 / 5
support 4.8 / 5

Reviews/Ratings

Overall 4.4 / 5
ease 4.8 / 5
features 4.3 / 5
design 4.2 / 5
support 4.7 / 5

Pros & Cons from Real Users

Pros

  • What stands out most is how simple the platform is to use. Features like virtual numbers, smart call routing, and caller ID help us handle customer calls more efficiently and reduce missed connections. Everything is easy to find, and new team members can get started without much training.
  • Dialaxy has been a dependable communication platform for our team. The call quality is consistent, and it's easy to manage conversations with clients throughout the day. Features like call routing make sure calls reach the right person, which has helped us respond faster and keep communication organized. The interface is straightforward, so our team was able to start using it without much of a learning curve.
  • At Ombryo, we handle a high volume of communication, and the SMS filters feature has been a game changer for us. It allow our team to automatically categorize incoming messages and filter out the noise, ensuring that we never miss critical client inquiries. This level of organization has significantly improved our response times and overall team efficiency. It's a very practical tool for any team that need to stay organized while managing multiple conversations.
  • What I like most about Dialaxy is its call routing and call analytics features. Call routing helps direct calls to the right team members quickly, while call analytics gives us useful insights into call performance. These features have made communication much easier for our team.
  • Honestly, Dialaxy is a lifesaver for us. The HubSpot integration instantly shows us the client's ICT history when they call, and the crystal clear call recording make it incredibly easy for our writers to capture project details without missing a beat.

Cons

  • The platform has worked well for us overall. If there's one area for improvement, it would be more filtering and customization options in the analytics and reporting section. It would make tracking communication trends even more useful as teams grow.
  • The overall experience has been good. The only improvement I'd like to see is support for more third party integrations and additional customization options.
  • I would like to see more advance reporting features to help us analyze that data from our filtered messages more deeply.
  • The platform works well overall, but I would like to see more customization options in the analytics dashboard and a few improvements to the user interface.
  • The desktop web application can occasionally experience can occasionally experience minor interface lag during peak traffic hours, though it thankfully doesn't drop calls. We also hope to see deeper SMS automation tools in the future so we can easily send out bulk visa deadline alerts to our applicants.

Pros & Cons from Real Users

Pros

  • The platform has been reliable day-to-day. I haven't had calls failing to connect or features suddenly being unavailable. For the core job of making and receiving calls, it's been consistent.
  • HubSpot integration is the reason my team actually uses the CRM properly now. Calls log automatically, notes sync over, and recordings are right there in the contact record. Before this, reps were skipping manual logging and the history was always patchy. Now the data is actually reliable and coaching conversations are more grounded in what really happened.
  • Having one business number for the whole team has made things much easier. Calls are routed properly, and everyone can work from anywhere.
  • The HubSpot integration is what I use every single day. Calls log automatically, contact records update in real time, and I can click to dial directly from a HubSpot record without switching tabs or copying anything. It's removed a whole layer of manual admin from my day.
  • Call quality has been consistent, and I like having one place for calls, texts, and voicemail. It makes my daily work much easier.

Cons

  • Everything seems to be fine, there is no any complaint from my side.
  • If I leave the browser open for several hours without using it, the session sometimes expires and I have to log in again.
  • The pricing information for calling rates could be explained more clearly inside the dashboard.
  • Nothing has frustrated me enough to flag. The bulk sending has worked consistently across all the campaigns we've run.
  • Nothing major, although more dashboard customization would be nice.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Dialaxy Inc.
Founded: 2023
United States
dialaxy.com

Company Information

KrispCall
Founded: 2022
Singapore
krispcall.com/

Alternatives

Alternatives

ATLAS

ATLAS

The Telephony Co.
Dialaxy

Dialaxy

Dialaxy Inc.

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Business Phone Systems Features

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP Features

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX Features

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Integrations

HubSpot CRM
Zoho CRM
ActiveCampaign
Capsule
Freshsales
Google Contacts
Microsoft 365
Microsoft Teams
Notion
Nutshell
OnePageCRM
Outdoo AI
Pabbly Connect
Pipedrive
Salesforce
Slack
Workers by Delos
Zendesk

Integrations

HubSpot CRM
Zoho CRM
ActiveCampaign
Capsule
Freshsales
Google Contacts
Microsoft 365
Microsoft Teams
Notion
Nutshell
OnePageCRM
Outdoo AI
Pabbly Connect
Pipedrive
Salesforce
Slack
Workers by Delos
Zendesk
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