DialLink vs. Simplii Comparison


DialLink	Simplii 1.0 out of 5 stars
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DialLink	Simplii
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DialLink: About DialLink is a cloud-based phone system built specifically for SMBs and startups. It combines advanced call handling, AI voice agents, and business messaging into a single, centralized platform, making it easy to manage inbound and outbound communication, improve responsiveness, and consistently project a professional image. DialLink goes beyond the basics. Its built-in AI automates routine interactions, from answering calls and routing inquiries to generating call summaries and suggested message replies. This helps teams save time, reduce manual effort, and deliver consistent, high-quality customer experiences across channels. Built for today’s flexible workforce, DialLink supports remote, hybrid, and in-office setups with full BYOD compatibility. Whether on a smartphone, desktop, or desk phone, your team stays connected and productive anywhere. With plug-and-play deployment, no IT expertise is required.	Simplii: About Simplii’s click to call feature gives you the ability to go from browsing the internet to calling out with one simple click. Any phone number that appears on your Chrome browser will be clickable once you have this feature enabled. With our Fusion extension, any incoming call to your phone will also pop up across any tab on your Chrome browser. Screen Pops have options for you to answer or reject calls, respond with text messages, and even the ability to transfer or place calls on hold right from your screen. On top of that, you can type notes and contact information right into the Screen Pop, which immediately saves that information onto your contacts. With any integrated Simplii CRM, all call history, call recordings, SMS messages, dispositions, and notes are logged in real time to your CRM. Just connect your CRM account with Fusion to watch the logs record automatically.
DialLink: Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Simplii: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
DialLink: Audience SMBs and startups often struggle to stay in control of their communications with customers, prospects, partners, and other contacts. Sales, support, IT, customer success and customer service leaders, and business owners.	Simplii: Audience Companies seeking for a VoIP service provider
DialLink: Support Phone Support Supported 24/7 Live Support Supported Online Supported	Simplii: Support Phone Support Supported 24/7 Live Support Supported Online Supported
DialLink: API Offers API Supported	Simplii: API Offers API Not Supported
DialLink: Screenshots and Videos View more images or videos	Simplii: Screenshots and Videos View more images or videos
DialLink: Pricing $15/month Free Version Not Supported Free Trial Supported	Simplii: Pricing No information available. Free Version Not Supported Free Trial Not Supported
DialLink: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Simplii: Reviews/Ratings Overall 1.0 / 5 ease 1.5 / 5 features 1.0 / 5 design 1.5 / 5 support 1.0 / 5 Read all reviews
	Simplii: Pros & Cons from Real Users Pros WHEN it works that it logs calls in my CRM. I have client photos in my CRM that pop up when they call, makes me feel like I am talking directly to them. It had to take more effort to fail this hard than to "Simplii" make a product that works. Oh, the irony. Cons It DOESN'T work!!!! They will troubleshoot for an hour and less than 24 hrs it won't connect again, they swear it isn't their side. They are doing updates which is making it incredibly worse. DON'T do it!!!!! For such a simple app, these devs clearly have no idea what they're doing. I never know from minute to minute if my business phone is able to make and receive calls and texts or not. Support is clueless. They had to build a clear cache button into the app as a last resort and even that doesn't work right. My $2M+ business is currently dead in the water with no response from support.
DialLink: Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Supported	Simplii: Training Documentation Not Supported Webinars Not Supported Live Online Supported In Person Not Supported
DialLink: Company Information DialLink Founded: 2022 United States www.diallink.com	Simplii: Company Information Simplii Founded: 2017 United States www.simplii.net
DialLink: Alternatives Allo	Simplii: Alternatives Calilio 4.5 out of 5 stars
DialLink: Podium 4.5 out of 5 stars	Simplii: Quo 5.0 out of 5 stars
DialLink: CallTools 4.9 out of 5 stars	Simplii: Digivoice 5.0 out of 5 stars
DialLink: Dialing Innovations	Simplii: OpenVBX
DialLink: Cisco Webex Calling Cisco 4.2 out of 5 stars View All	Simplii: Allo View All
DialLink: Categories AI Voice Agents Supported Business Phone Systems Supported Business Text Messaging Supported Business VoIP Supported Cloud PBX Supported	Simplii: Categories Business Phone Systems Supported Business VoIP Supported Cloud PBX Supported
DialLink: Business Phone Systems Features Call Logging Supported Call Monitoring Not Supported Call Recording Supported Call Routing Supported Employee Directory Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Supported Web Conferencing Not Supported Business VoIP Features Call Parking Not Supported Call Recording Supported Contact Management Supported Encryption Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Unified Communications Supported Voice Quality Enhancement Supported Cloud PBX Features Call Recording Supported Call Routing Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Virtual Extensions Not Supported Web Conferencing Not Supported
DialLink: Integrations Salesforce Supported ActiveCampaign Not Supported Constant Contact Lead Gen & CRM Not Supported EZLynx Not Supported GleanQuote Not Supported Gong Not Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported Infinity Not Supported Keap Not Supported Less Annoying CRM Not Supported Method:CRM Not Supported Microsoft Teams Supported QQCatalyst Not Supported QuickBooks Online Not Supported Redtail CRM Not Supported WHMCS Not Supported Zapier Supported Zendesk Not Supported eAgent Solutions Not Supported Show More Integrations View All 4 Integrations	Simplii: Integrations Salesforce Supported ActiveCampaign Supported Constant Contact Lead Gen & CRM Supported EZLynx Supported GleanQuote Supported Gong Supported HubSpot CRM Supported HubSpot Customer Platform Supported Infinity Supported Keap Supported Less Annoying CRM Supported Method:CRM Supported Microsoft Teams Not Supported QQCatalyst Supported QuickBooks Online Supported Redtail CRM Supported WHMCS Supported Zapier Not Supported Zendesk Supported eAgent Solutions Supported Show More Integrations View All 33 Integrations
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