FirstVoice AI

FirstVoice AI

Digital Waves
+
+

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About

Dial 72 is an AI receptionist platform designed specifically for HVAC contractors. The platform helps HVAC businesses handle inbound customer calls when office staff are busy, unavailable, or off duty. Dial 72 can answer calls, gather service information, schedule appointments, recognize urgent situations, and help maintain a consistent customer experience throughout the day and after normal business hours. Core capabilities include: - 24/7 AI call answering - HVAC service intake - Appointment scheduling - Emergency escalation - Maintenance-plan recognition - Replacement-lead identification - English and Spanish conversations - Two-way customer communication - Calendar integration - CRM and field-service workflow integration Dial 72 is designed around the language and operational requirements of HVAC companies rather than functioning as a generic receptionist tool.

About

FirstVoice AI is a managed, cloud-delivered AI receptionist for small and midsize businesses that want calls answered when staff are unavailable. It answers incoming business calls, handles routine questions, takes messages, flags urgent requests and can transfer calls on supported plans. It can book, reschedule or cancel appointments in connected calendars and industry systems, and send call summaries by text or email. A separate speed-to-lead capability calls back new enquiries from supported website forms and social lead sources. FirstVoice configures and tests call scripts and integrations with the customer and provides ongoing script updates. The service is aimed primarily at New Zealand businesses, including trades, clinics, salons, hospitality and professional services. Integrations and capabilities vary by connected system and plan; advanced software connections and lead follow-up are available on eligible plans.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

HVAC contractors, Heating and cooling companies, Residential HVAC businesses, HVAC service departments, HVAC dispatch teams, Small and midsize, HVAC companies

Audience

Small and midsize businesses in New Zealand that need business calls answered, including trades and home services, health practices, salons, hospitality businesses, and professional services.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

No images available

Pricing

$95/month
Free Version Not Supported
Free Trial Supported

Pricing

$297 NZ/month
Starter: NZ$297 per month for 200 minutes (about 65 calls), one team calendar, and 100 SMS booking confirmations. Setup is included; plans are month-to-month with no lock-in contract. Prices are in NZD; no GST is added. Extra minutes are NZ$0.65 each.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Dial 72
Founded: 2026
United States
dial72.com

Company Information

Digital Waves
New Zealand
www.firstvoice.co.nz

Alternatives

Alternatives

Ringbrook

Ringbrook

Reservation Destination LLC
Deskie

Deskie

Deskie AI

Categories

AI Receptionists Supported
HVAC Supported

Categories

AI Receptionists Supported

Integrations

Calendly Not Supported
Cliniko Not Supported
Fergus Not Supported
Google Calendar Not Supported
HubSpot CRM Not Supported
Microsoft 365 Not Supported
ServiceM8 Not Supported

Integrations

Calendly Supported
Cliniko Supported
Fergus Supported
Google Calendar Supported
HubSpot CRM Supported
Microsoft 365 Supported
ServiceM8 Supported
Claim Dial 72 and update features and information
Claim Dial 72 and update features and information
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Claim FirstVoice AI and update features and information