DevicePulse.AI

DevicePulse.AI

SenzMate
+
+

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About

DevicePulse.AI is an AI-powered IoT diagnostics and operational intelligence platform designed to help organizations understand, troubleshoot, and improve the health of large-scale connected device fleets. It connects with existing IoT platforms and device data sources to detect abnormal behavior, identify potential root causes, and provide actionable troubleshooting guidance. DevicePulse.AI helps support operations teams and move beyond basic device monitoring by providing context-aware intelligence across device health, connectivity, events, logs, and operational data. The platform can also support automated remediation through APIs and integrate with ITSM tools such as Jira, ServiceNow, and ClickUp. It is designed for organizations managing complex, multi-vendor IoT environments across industries, including telecommunications, manufacturing, utilities, banking, and connected infrastructure.

About

ciopulse is the only Net Promoter-based customer feedback platform built specifically for IT service management. Where traditional 1-to-5 satisfaction surveys invite default ratings and 5 percent response rates, ciopulse uses NPS micro-surveys triggered the moment a ticket is resolved. The platform integrates natively with ServiceNow, Zendesk, Jira Service Management, BMC Remedy, and Freshservice. Out of the box, ciopulse provides NPS trend dashboards by team and agent, productivity impact reporting in lost minutes, and benchmark comparisons between internal IT and managed service providers. PulseAI surfaces themes from open-text comments automatically. ciopulse is a ServiceNow Select Partner with a certified Store app, ensuring clean install, automatic upgrades, and data residency inside the customer's ServiceNow instance.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

IoT solution providers, device manufacturers, enterprises, telecom operators, and operations and support teams managing large-scale connected device fleets.

Audience

IT service management leaders (CIOs, IT Directors, Service Desk Managers, ITSM Architects) inside mid-market and enterprise organisations across all industries, plus managed service providers measuring satisfaction for their enterprise clients.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

Contact for pricing
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

SenzMate
Founded: 2015
United States
www.senzmate.com/device-pulse/

Company Information

ciopulse
Founded: 2013
Australia
www.cio-pulse.com

Alternatives

AWS IoT Device Management

AWS IoT Device Management

Amazon Web Services

Alternatives

Emotics

Emotics

Adoreboard
balenaCloud

balenaCloud

balena

Categories

Categories

Customer Feedback Supported
NPS Supported

Integrations

BMC Helix Not Supported
Freshservice Not Supported
Jira Service Management Not Supported
ServiceNow Not Supported
Zendesk Not Supported

Integrations

BMC Helix Supported
Freshservice Supported
Jira Service Management Supported
ServiceNow Supported
Zendesk Supported
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