DevicePulse.AISenzMate
|
||||||
Related Products
|
||||||
About
DevicePulse.AI is an AI-powered IoT diagnostics and operational intelligence platform designed to help organizations understand, troubleshoot, and improve the health of large-scale connected device fleets. It connects with existing IoT platforms and device data sources to detect abnormal behavior, identify potential root causes, and provide actionable troubleshooting guidance. DevicePulse.AI helps support operations teams and move beyond basic device monitoring by providing context-aware intelligence across device health, connectivity, events, logs, and operational data. The platform can also support automated remediation through APIs and integrate with ITSM tools such as Jira, ServiceNow, and ClickUp. It is designed for organizations managing complex, multi-vendor IoT environments across industries, including telecommunications, manufacturing, utilities, banking, and connected infrastructure.
|
About
ciopulse is the only Net Promoter-based customer feedback platform built specifically for IT service management. Where traditional 1-to-5 satisfaction surveys invite default ratings and 5 percent response rates, ciopulse uses NPS micro-surveys triggered the moment a ticket is resolved. The platform integrates natively with ServiceNow, Zendesk, Jira Service Management, BMC Remedy, and Freshservice. Out of the box, ciopulse provides NPS trend dashboards by team and agent, productivity impact reporting in lost minutes, and benchmark comparisons between internal IT and managed service providers. PulseAI surfaces themes from open-text comments automatically. ciopulse is a ServiceNow Select Partner with a certified Store app, ensuring clean install, automatic upgrades, and data residency inside the customer's ServiceNow instance.
|
|||||
Platforms Supported
Windows
Supported
Mac
Supported
Linux
Supported
Cloud
Supported
On-Premises
Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
|
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
|||||
Audience
IoT solution providers, device manufacturers, enterprises, telecom operators, and operations and support teams managing large-scale connected device fleets.
|
Audience
IT service management leaders (CIOs, IT Directors, Service Desk Managers, ITSM Architects) inside mid-market and enterprise organisations across all industries, plus managed service providers measuring satisfaction for their enterprise clients.
|
|||||
Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
|
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Not Supported
|
|||||
API
Offers API
Not Supported
|
API
Offers API
Not Supported
|
|||||
Screenshots and VideosNo images available
|
Screenshots and VideosNo images available
|
|||||
Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
|
PricingContact for pricing
Free Version
Not Supported
Free Trial
Not Supported
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
|
Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
|
|||||
Company InformationSenzMate
Founded: 2015
United States
www.senzmate.com/device-pulse/
|
Company Informationciopulse
Founded: 2013
Australia
www.cio-pulse.com
|
|||||
Alternatives |
Alternatives |
|||||
|
|
|
|||||
|
|
||||||
|
|
||||||
Categories |
Categories |
|||||
Integrations
BMC Helix
Not Supported
Freshservice
Not Supported
Jira Service Management
Not Supported
ServiceNow
Not Supported
Zendesk
Not Supported
|
Integrations
BMC Helix
Supported
Freshservice
Supported
Jira Service Management
Supported
ServiceNow
Supported
Zendesk
Supported
|
|||||
|
|
|