Device42Device42, A Freshworks Company
|
||||||
About
With customers across 70+ countries, organizations of all sizes rely on Device42 as the most trusted, advanced, and complete full-stack agentless discovery and dependency mapping platform for Hybrid IT. With access to information that perfectly mirrors the reality of what is on the network, IT teams are able to run their operations more efficiently, solve problems faster, migrate and modernize with ease, and achieve compliance with flying colors. Device42 continuously discovers, maps, and optimizes infrastructure and applications across data centers and cloud, while intelligently grouping workloads by application affinities and other resource formats that provide a clear view of what is connected to the environment at any given time.
As part of the Freshworks family, we are committed to, and you should expect us to provide even better solutions and continued support for our global customers and partners, just as we always have.
|
About
Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility.
|
|||||
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
Platforms Supported
Windows
Supported
Mac
Supported
Linux
Supported
Cloud
Supported
On-Premises
Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Supported
|
|||||
Audience
Device42 serves the information technology industry. Data centers with more than 100 devices are entry-level candidates for Device42.
|
Audience
Enterprise organizations in all industries that need a powerful IT service and support management solution
|
|||||
Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
|
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
|
|||||
API
Offers API
Supported
|
API
Offers API
Supported
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
$1499.00/year
Pricing is based on the number of devices and IP addresses.
Free Version
Not Supported
Free Trial
Supported
|
PricingPricing depends on the package. You can buy a module for change management or a more comprehensive solution. Reach out for a custom quote.
Free Version
Not Supported
Free Trial
Not Supported
|
|||||
Reviews/
|
Reviews/
|
|||||
Pros & Cons from Real UsersPros
Cons
|
||||||
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
|
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
|
|||||
Company InformationDevice42, A Freshworks Company
Founded: 2011
United States
www.device42.com
|
Company InformationServiceaide
Founded: 2003
United States
serviceaide.com
|
|||||
Alternatives |
Alternatives |
|||||
|
|
|
|||||
|
|
||||||
|
|
||||||
Categories |
CategoriesChange Management For Business Compliance Modern organizations require a Change Management solution optimized to support the dramatic increase and complexity of change. Through advanced automation and workflow, you can streamline the entire change and release management processes that enable organizations to meet auditing and compliance requirements. Reduce risk by creating a central repository of all changes across the enterprise Automate the collection of critical risk documentation and change record history Dramatically reduce time to complete audit reporting Discover how Serviceaide Change Management can optimize and support your business. Effectively Manage Your IT Assets And Resources Serviceaide’s CMDB features a central repository with dependency mapping and configuration auditing that allows organizations to effortlessly provide asset management for their entire virtual and physical infrastructure. Rapidly deploy and utilize CMDB advanced capabilities all within one federated database. Gain Deeper Insight Having a single, comprehensive repository of IT information, CMDB helps companies eliminate costly downtime, secure valuable assets, and demonstrate regulatory compliance. -Improve visibility of IT resources -Reduce operating costs -Support strong IT controls -Achieve Regulatory Compliance Manage All Of Your Resources Through A Single Platform Gain deeper insight into your organization’s assets across their lifecycles. Serviceaide’s advanced asset management capabilities can be leveraged to manage valuable resources, such as hardware, vehicles, generators, art, and more. Track attributes of non-technical assets with ease, including value, warranty, and contract status. Maximize your organization’s productivity and cost savings with an AI-powered IT service management platform. Serviceaide sets the foundation for digital transformation by providing a common platform that maximizes work productivity, so your team can do more with less. Add value to the business by implementing processes that more efficiently manage, control, track, and govern digital services for IT and beyond. Serviceaide also leverages powerful, intelligently driven tools and automation that work proactively to take care of more customers without adding extra costs or requiring additional resources from the business. We Have Your Back. Focus On the Important Stuff. Comprehensive, service management platform for IT and business functions Modular solutions for change management, asset management and more Automated workflows and processes Intuitive interface Includes a virtual agent for enhanced self-service. A Complete Solution: Service Desk Software ChangeGear Service Desk is based on an ITIL best practices framework and has been designed to be a complete solution with all the components your team needs, right out-of-the box. Affordable and comprehensive, ChangeGear’s Service Desk enables staff members across the board to enjoy the quality of service delivery they require Empower End-Users With Automation Automation is the power that runs through service and support solutions. You can apply automation across data, workflows, applications, and systems. From closing tickets faster to reducing escalations and hand-offs to creating process workflows for better cross-team collaboration automation enhances your support. Automation drives efficiency, improves performance, and reduces costs for any type of service. Looking to improve HR onboarding or tuition reimbursement? Looking to build a better service catalog for employees to purchase from? These are just a few ways you can improve your enterprise-wide services with automation. Serviceaide has a portfolio of service solutions. |
|||||
CMDB Features
Change Management
Supported
Configuration Management
Supported
Data Visualization
Supported
Device Auto Discovery
Supported
Impact Management
Not Supported
IT Asset Management
Supported
License Management
Supported
Performance Management
Not Supported
Relationship Mapping
Supported
IT Asset Management Features
Asset Tracking
Supported
Audit Management
Supported
Compliance Management
Supported
Configuration Management
Supported
Contract/License Management
Supported
Cost Tracking
Supported
Depreciation Management
Supported
Inventory Management
Supported
IT Service Management
Supported
Maintenance Management
Supported
Procurement Management
Not Supported
Requisition Management
Not Supported
Supplier Management
Not Supported
ITSM Features
Asset Tracking
Supported
Availability Management
Not Supported
Change Management
Supported
Configuration Management
Supported
Contract/License Management
Not Supported
Dashboard
Supported
Incident Management
Supported
Problem Management
Supported
Project Management
Not Supported
Release & Deployment Management
Not Supported
Self Service Portal
Not Supported
Asset Tracking Features
Activity Tracking
Not Supported
Audit Trails
Not Supported
Barcoding / RFID
Supported
Checkout / Check-In
Not Supported
Depreciation Tracking
Supported
Disposal Tracking
Supported
Inventory Management
Supported
Location Tracking
Supported
QR Codes
Supported
Reservations
Not Supported
Service History
Not Supported
Barcoding Features
Barcode Generation
Supported
Barcode Scanning
Supported
Custom Labels
Supported
Inventory Management
Supported
Label Templates
Supported
Receiving Labels
Not Supported
RFID
Not Supported
Serial Number Tracking
Supported
Shipping Labels
Not Supported
Continuous Integration Features
Build Log
Not Supported
Change Management
Supported
Configuration Management
Supported
Continuous Delivery
Not Supported
Continuous Deployment
Not Supported
Debugging
Not Supported
Permission Management
Not Supported
Quality Assurance Management
Not Supported
Testing Management
Not Supported
Data Center Management Features
Audit Trail
Not Supported
Behavior-Based Acceleration
Not Supported
Cross Reference System
Supported
Device Auto Discovery
Supported
Diagnostic Testing
Not Supported
Import / Export Data
Supported
JCL Management
Not Supported
Multi-Platform
Not Supported
Multi-User
Supported
Power Management
Supported
Sarbanes-Oxley Compliance
Supported
DevOps Features
Approval Workflow
Supported
Dashboard
Supported
KPIs
Not Supported
Policy Management
Not Supported
Portfolio Management
Not Supported
Prioritization
Not Supported
Release Management
Not Supported
Timeline Management
Not Supported
Troubleshooting Reports
Not Supported
IT Management Features
Capacity Monitoring
Supported
Compliance Management
Supported
Event Logs
Not Supported
Hardware Inventory
Supported
IT Budgeting
Supported
License Management
Supported
Patch Management
Supported
Remote Access
Not Supported
Scheduling
Not Supported
Software Inventory
Supported
User Activity Monitoring
Not Supported
Inventory Management Features
Alerts/Notifications
Not Supported
Barcoding / RFID
Supported
Forecasting
Not Supported
Inventory Optimization
Not Supported
Kitting
Not Supported
Manufacturing Inventory Management
Supported
Mobile Access
Not Supported
Multi-Channel Management
Not Supported
Product Identification
Supported
Reorder Management
Not Supported
Reporting/Analytics
Supported
Retail Inventory Management
Supported
Supplier Management
Not Supported
Warehouse Management
Not Supported
Network Access Control (NAC) Features
Authentication
Supported
Authorization
Supported
Automated Hotfix / Updates
Supported
Centralized Policy Management
Supported
Dashboard
Supported
Device Auto-Provisioning
Supported
Device Self-Registration
Not Supported
Posture Assessment
Not Supported
Quarantine / Remediation
Not Supported
Secure Guest Access
Not Supported
Network Mapping Features
Color Codes / Icons
Not Supported
Compliance Management
Supported
Device Auto Discovery
Supported
Hierarchical Mapping
Supported
Location-Based Mapping
Supported
Map Exporting
Supported
On-Demand Mapping
Supported
Reporting/Analytics
Supported
Self-Updating Maps
Supported
Web Traffic Reporting
Not Supported
|
CMDB Features
Change Management
Supported
Configuration Management
Supported
Data Visualization
Supported
Device Auto Discovery
Supported
Impact Management
Supported
IT Asset Management
Supported
License Management
Supported
Performance Management
Supported
Relationship Mapping
Supported
IT Asset Management Features
Asset Tracking
Supported
Audit Management
Not Supported
Compliance Management
Supported
Configuration Management
Supported
Contract/License Management
Supported
Cost Tracking
Supported
Depreciation Management
Not Supported
Inventory Management
Supported
IT Service Management
Supported
Maintenance Management
Supported
Procurement Management
Supported
Requisition Management
Supported
Supplier Management
Supported
ITSM Features
Asset Tracking
Supported
Availability Management
Supported
Change Management
Supported
Configuration Management
Supported
Contract/License Management
Supported
Dashboard
Supported
Incident Management
Supported
Problem Management
Supported
Project Management
Supported
Release & Deployment Management
Supported
Self Service Portal
Supported
Change Management Features
Approval Workflow
Supported
Audit Trail
Supported
Automated Notifications
Not Supported
Change Calendar
Supported
Change Planning
Supported
Compliance Management
Supported
Prioritization
Supported
Release Management
Supported
Task Management
Supported
Tracking & Reporting
Not Supported
Training Management
Supported
Help Desk Features
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
Incident Management
Supported
Interaction Tracking
Supported
IT Asset Management
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
IT Service Features
Contract Management
Supported
Incident Management
Supported
IT Asset Management
Supported
Knowledge Management
Supported
Release Management
Supported
Self Service Portal
Supported
Service Catalog
Supported
Service Reporting
Supported
Ticket Management
Supported
Incident Management Features
Audit Trail
Supported
Corrective Actions (CAPA)
Supported
Disaster Recovery
Supported
Incident Reporting
Supported
IT Incident Management
Supported
OSHA Compliance
Supported
Root-Cause Diagnosis
Supported
Safety Management
Supported
Task Management
Supported
Ticket Management
Supported
Issue Tracking Features
Assignment Management
Supported
Dashboard
Supported
Escalation Management
Supported
Issue Auditing
Supported
Issue Scheduling
Supported
Knowledge Base
Supported
Project Management
Supported
Recurring Issues
Supported
Scheduling
Supported
Task Management
Supported
Service Desk Features
Change Management
Supported
CMDB
Supported
Incident Management
Supported
IT Asset Management
Supported
Knowledge Base
Supported
Mobile Access
Supported
Procurement Management
Supported
Remote Control
Supported
Self Service Portal
Supported
SLA Management
Supported
Workflow Management Features
Access Controls/Permissions
Supported
Approval Process Control
Supported
Business Process Automation
Supported
Calendar Management
Supported
Compliance Tracking
Supported
Configurable Workflow
Supported
Customizable Dashboard
Supported
Document Management
Supported
Forms Management
Supported
Graphical Workflow Editor
Supported
Mobile Access
Supported
No-Code
Supported
Task Management
Supported
Third Party Integrations
Supported
Workflow Configuration
Supported
|
|||||
Integrations
Atlassian Insight
Supported
Axonius
Supported
BackBox
Supported
Chef
Supported
Cherwell Software
Supported
Confluence
Supported
Deepser
Supported
Infoblox IPAM
Supported
Jenkins
Supported
Jira
Supported
|
Integrations
Atlassian Insight
Not Supported
Axonius
Not Supported
BackBox
Not Supported
Chef
Not Supported
Cherwell Software
Not Supported
Confluence
Not Supported
Deepser
Not Supported
Infoblox IPAM
Not Supported
Jenkins
Not Supported
Jira
Not Supported
|
|||||
|
|