DevTrack

DevTrack

TechExcel
ServiceWise

ServiceWise

TechExcel
DevTrack ServiceWise

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DevTrack:

About

DevTrack by TechExcel is a leading development and bug tracking software solution. Used by the most discerning development teams around the globe, DevTrack helps meet the unique needs of any organization's development and quality assurance processes. This innovative, cloud-based application also provides development methodologies and facilitates communication between testing and coding teams. Key features include full audit log, bulk issue editing, reporting, notification and escalation, API integration, and custom filters.
ServiceWise:

About

ServiceWise by TechExcel is a secure, cloud-based information technology service management (ITSM) software solution that implements ITIL workflow standards and streamlines processes for businesses of all sizes. Configurable and scalable, this software suite for help desk and IT service management offers powerful features that include smart ticketing, events and tasks, forms and surveys, workflow, self-service, SLA and escalations, reporting and analytics, and so much more.
DevTrack:

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
ServiceWise:

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
DevTrack:

Audience

Used by the most discerning coding and testing teams around the world.
ServiceWise:

Audience

For businesses of all sizes.
DevTrack:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
ServiceWise:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
DevTrack:

API

Offers API Not Supported
ServiceWise:

API

Offers API Not Supported
DevTrack:

Screenshots and Videos

ServiceWise:

Screenshots and Videos

DevTrack:

Pricing

$700.00/one-time/user
DevTrack with KnowledgeWise - $10 per user, per month
DevTest with Jira Integration - $20 per user, per month
DevSpec for Requirements - $20 per user, per month
DevSuite for Total Traceability - $35 per user, per month
Free Version Not Supported
Free Trial Supported
ServiceWise:

Pricing

Professional Plan - $20 per user, per month
Enterprise Plan - $35 per user, per month
Free Version Not Supported
Free Trial Supported
DevTrack:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
ServiceWise:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
DevTrack:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
ServiceWise:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
DevTrack:

Company Information

TechExcel
Founded: 1995
United States
www.techexcel.com
ServiceWise:

Company Information

TechExcel
Founded: 1995
United States
www.techexcel.com
DevTrack:

Alternatives

Jira

Jira

Atlassian
4.6 out of 5 stars
ServiceWise:

Alternatives

VisionFlow

VisionFlow

Visionera
DevTrack:
Alcea BugTrack

Alcea BugTrack

Alcea Tracking Solutions by Alcea Technologies Inc.
ServiceWise:
ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

ManageEngine
5.0 out of 5 stars
DevTrack:
VisionFlow

VisionFlow

Visionera
ServiceWise:
BOSSDesk

BOSSDesk

BOSS Solutions
DevTrack:
Countersoft Gemini

Countersoft Gemini

CounterSoft
ServiceWise:
DevTrack:
Squish

Squish

IMS, Inc.
ServiceWise:
Serviceaide

Serviceaide

4.2 out of 5 stars
DevTrack:

Categories

Bug Tracking Supported
ServiceWise:

Categories

Help Desk Supported
Issue Tracking Supported
IT Management Supported
ITSM Supported
DevTrack:

Bug Tracking Features

Backlog Management Supported
Filtering Supported
Issue Tracking Supported
Release Management Supported
Task Management Supported
Ticket Management Supported
Workflow Management Supported
ServiceWise:

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

IT Management Features

Capacity Monitoring Not Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Not Supported
License Management Supported
Patch Management Not Supported
Remote Access Supported
Scheduling Supported
Software Inventory Supported
User Activity Monitoring Not Supported

ITSM Features

Asset Tracking Supported
Availability Management Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Supported
Issue Scheduling Supported
Knowledge Base Supported
Project Management Supported
Recurring Issues Supported
Scheduling Supported
Task Management Supported
DevTrack:

Integrations

No info available.
ServiceWise:

Integrations

No info available.
DevTrack:
Claim DevTrack and update features and information
Claim DevTrack and update features and information
ServiceWise:
Claim ServiceWise and update features and information
Claim ServiceWise and update features and information