Knova

Knova

IgniteTech
+
+

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About

DeepBench delivers insight. We connect businesses with expert advisors - helping our clients make better informed decisions at critical product, strategy, or investment crossroads. We achieve narrower focus, faster time to market, and lower cost than competing solutions through our proprietary technology and dedicated team of account managers. We work with everyone from researchers & investors to consultants & product managers, sourcing experts across any industry, role, or geography. Typically our clients engage with experts via brief 1:1 consultations, surveys, or as contractors.

About

Knova is built on a simple design philosophy: streamlining the help desk agent’s job means higher productivity, happier customers and happier staff. Help users resolve issues themselves on-demand, and proactively deliver information about known issues to targeted customers. Your best product experts are often your own customers. Knova incorporates forums to build user-driven knowledge communities. Let users find exactly what they're looking for through intelligent search that speeds issue resolution, whether they're your internal employees or your external customers. It's a much more user-friendly approach than basic enterprise search, FAQs and traditional content management solutions. Knova goes beyond basic search, getting smarter every time you use it. Star ratings and feedback on article quality help ensure users are getting the best advice.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations that need a software platform that enables knowledge sharing like never before, with expert advisors on demand to answer your toughest questions

Audience

Large customer service and support organizations that handle complex queries across channels

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

DeepBench
Founded: 2016
United States
deepbench.io

Company Information

IgniteTech
United States
ignitetech.com/softwarelibrary/knova

Alternatives

Alternatives

Bit.ai

Bit.ai

Bit Tech Labs
KBPublisher

KBPublisher

Double Jade

Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Integrations

Gmail
Microsoft Outlook
Slack

Integrations

Gmail
Microsoft Outlook
Slack
Claim DeepBench and update features and information
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