KnovaIgniteTech
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Related Products
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About
DeepBench delivers insight.
We connect businesses with expert advisors - helping our clients make better informed decisions at critical product, strategy, or investment crossroads.
We achieve narrower focus, faster time to market, and lower cost than competing solutions through our proprietary technology and dedicated team of account managers.
We work with everyone from researchers & investors to consultants & product managers, sourcing experts across any industry, role, or geography.
Typically our clients engage with experts via brief 1:1 consultations, surveys, or as contractors.
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About
Knova is built on a simple design philosophy: streamlining the help desk agent’s job means higher productivity, happier customers and happier staff. Help users resolve issues themselves on-demand, and proactively deliver information about known issues to targeted customers. Your best product experts are often your own customers. Knova incorporates forums to build user-driven knowledge communities. Let users find exactly what they're looking for through intelligent search that speeds issue resolution, whether they're your internal employees or your external customers. It's a much more user-friendly approach than basic enterprise search, FAQs and traditional content management solutions. Knova goes beyond basic search, getting smarter every time you use it. Star ratings and feedback on article quality help ensure users are getting the best advice.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Organizations that need a software platform that enables knowledge sharing like never before, with expert advisors on demand to answer your toughest questions
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Audience
Large customer service and support organizations that handle complex queries across channels
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationDeepBench
Founded: 2016
United States
deepbench.io
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Company InformationIgniteTech
United States
ignitetech.com/softwarelibrary/knova
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Categories |
Categories |
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Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
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Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
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Integrations
Gmail
Microsoft Outlook
Slack
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