DaemonLayer

DaemonLayer

Silent Signal Ltd
Maxdesk

Maxdesk

MXG Infotech Pvt Ltd
+
+

Related Products

  • SuperOps
    295 Ratings
    Visit Website
  • EZO AssetSonar
    118 Ratings
    Visit Website
  • JAMS Scheduler
    285 Ratings
    Visit Website
  • Traild
    6 Ratings
    Visit Website
  • Statseeker
    35 Ratings
    Visit Website
  • RunMyJobs by Redwood
    424 Ratings
    Visit Website
  • JS7 JobScheduler
    1 Rating
    Visit Website
  • ActiveBatch Workload Automation
    383 Ratings
    Visit Website
  • Stonebranch
    183 Ratings
    Visit Website
  • NinjaOne
    6,064 Ratings
    Visit Website

About

DaemonLayer sits upstream of your PSA and automates the repetitive Microsoft 365 requests that consume engineer time. Password resets, group changes, mailbox permissions, user updates, licence assignments and out-of-office configuration are handled end-to-end, without a technician touching the ticket. Inbound support emails are classified automatically, triaged with AI, and routed to your service desk with full context already assembled. Before triage completes, DaemonLayer has pulled M365 user context, checked historical tickets for related cases, scored confidence, and suggested the right technician. Triage completes in under four seconds. Integrates bidirectionally with ConnectWise and Autotask. PSA embedded panels surface triage summaries, duplicate alerts, and workflow approvals without leaving your ticketing system. A trust-based change authorisation system handles sensitive operations with configurable human-in-the-loop approval gates.

About

Maxdesk is a modern help desk and ticketing platform for customer support teams, built so support software does not get more expensive as the team grows. Instead of per-agent seats, Maxdesk prices per workspace, and the free plan includes unlimited agents and unlimited tickets. It provides email-to-ticket, a shared support inbox, ticket priorities and statuses, SLA policies and business hours, no-code automations and routing, canned responses and templates, a knowledge base, roles, groups and granular permissions, live dashboards, reporting and full audit trails. Pro adds custom branding, advanced reporting and longer data retention. Elite adds an AI support layer: AI agents for triage and resolution, an AI Copilot, contextual replies, ticket summaries, live translation, sentiment and urgency detection, and AI usage analytics. Built for startups, SaaS companies, ecommerce businesses, agencies and SMEs. Start free, no credit card required.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

MSPs, Internal IT Teams

Audience

Startups, SaaS companies, ecommerce businesses, agencies, SMEs and in-house customer support teams that need professional ticketing without per-agent pricing.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

No images available

Pricing

£220/month
Free Version Not Supported
Free Trial Supported

Pricing

Free
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Silent Signal Ltd
Founded: 2025
United Kingdom
daemonlayer.com

Company Information

MXG Infotech Pvt Ltd
www.maxdesk.ai

Alternatives

Thread

Thread

Thread Magic

Alternatives

Ravine Desk

Ravine Desk

Ravine Software
CloudRadial

CloudRadial

Azurative
Awesome Support

Awesome Support

Structured Markets Group

Categories

IT Automation Supported

Categories

Help Desk Supported

Integrations

Autotask PSA Supported
ConnectWise PSA Supported
Hudu Supported
Microsoft 365 Supported
Microsoft Teams Supported
Slack Supported

Integrations

Autotask PSA Not Supported
ConnectWise PSA Not Supported
Hudu Not Supported
Microsoft 365 Not Supported
Microsoft Teams Not Supported
Slack Not Supported
Claim DaemonLayer and update features and information
Claim DaemonLayer and update features and information
Claim Maxdesk and update features and information
Claim Maxdesk and update features and information