DaemonLayer

DaemonLayer

Silent Signal Ltd
Maxdesk

Maxdesk

MXG Infotech Pvt Ltd
+
+

Related Products

  • SuperOps
    223 Ratings
    Visit Website
  • EZO AssetSonar
    118 Ratings
    Visit Website
  • JAMS Scheduler
    279 Ratings
    Visit Website
  • NetBrain
    285 Ratings
    Visit Website
  • Traild
    6 Ratings
    Visit Website
  • RunMyJobs by Redwood
    424 Ratings
    Visit Website
  • Statseeker
    35 Ratings
    Visit Website
  • JS7 JobScheduler
    1 Rating
    Visit Website
  • NinjaOne
    6,017 Ratings
    Visit Website
  • Stonebranch
    183 Ratings
    Visit Website

About

DaemonLayer sits upstream of your PSA and automates the repetitive Microsoft 365 requests that consume engineer time. Password resets, group changes, mailbox permissions, user updates, licence assignments and out-of-office configuration are handled end-to-end, without a technician touching the ticket. Inbound support emails are classified automatically, triaged with AI, and routed to your service desk with full context already assembled. Before triage completes, DaemonLayer has pulled M365 user context, checked historical tickets for related cases, scored confidence, and suggested the right technician. Triage completes in under four seconds. Integrates bidirectionally with ConnectWise and Autotask. PSA embedded panels surface triage summaries, duplicate alerts, and workflow approvals without leaving your ticketing system. A trust-based change authorisation system handles sensitive operations with configurable human-in-the-loop approval gates.

About

Maxdesk is a modern help desk and ticketing platform for customer support teams, built so support software does not get more expensive as the team grows. Instead of per-agent seats, Maxdesk prices per workspace, and the free plan includes unlimited agents and unlimited tickets. It provides email-to-ticket, a shared support inbox, ticket priorities and statuses, SLA policies and business hours, no-code automations and routing, canned responses and templates, a knowledge base, roles, groups and granular permissions, live dashboards, reporting and full audit trails. Pro adds custom branding, advanced reporting and longer data retention. Elite adds an AI support layer: AI agents for triage and resolution, an AI Copilot, contextual replies, ticket summaries, live translation, sentiment and urgency detection, and AI usage analytics. Built for startups, SaaS companies, ecommerce businesses, agencies and SMEs. Start free, no credit card required.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

MSPs, Internal IT Teams

Audience

Startups, SaaS companies, ecommerce businesses, agencies, SMEs and in-house customer support teams that need professional ticketing without per-agent pricing.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

No images available

Pricing

£99/month
Free Version
Free Trial

Pricing

Free
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Silent Signal Ltd
Founded: 2025
United Kingdom
daemonlayer.com

Company Information

MXG Infotech Pvt Ltd
www.maxdesk.ai

Alternatives

Thread

Thread

Thread Magic

Alternatives

Awesome Support

Awesome Support

Structured Markets Group
CloudRadial

CloudRadial

Azurative
Text

Text

Text Inc.

Categories

Categories

Integrations

Autotask PSA
ConnectWise PSA
Microsoft 365

Integrations

Autotask PSA
ConnectWise PSA
Microsoft 365
Claim DaemonLayer and update features and information
Claim DaemonLayer and update features and information
Claim Maxdesk and update features and information
Claim Maxdesk and update features and information