E-Track

E-Track

AdvanTec Information Systems
+
+

Related Products

  • NeuBird
    2 Ratings
    Visit Website
  • Uptime.com
    449 Ratings
    Visit Website
  • RedFlag
    134 Ratings
    Visit Website
  • NinjaOne
    4,659 Ratings
    Visit Website
  • ManageEngine Log360
    168 Ratings
    Visit Website
  • AdRem NetCrunch
    158 Ratings
    Visit Website
  • ManageEngine ServiceDesk Plus
    1,946 Ratings
    Visit Website
  • Blumira
    150 Ratings
    Visit Website
  • UptimeRobot
    809 Ratings
    Visit Website
  • Rise Vision
    1,451 Ratings
    Visit Website

About

Derdack’s enterprise alerting software automates alerting processes and enables a fast, reliable and effective response to incidents threatening the continuity of services and operations. This is in particular important for 24/7 operated mission-critical systems and IT. Our critical alerting software combines four pillars to effectively respond to incidents – automated alert notifications, convenient duty scheduling, ad-hoc collaboration and anywhere incident remediation. Enterprise Alert provides automated, and persistent alert notifications by voice, text, push, E-Mail and IM. It tracks the delivery of notifications, acknowledgments and replies and reacts automatically on non-delivery or non-reply by utilizing escalation chains, on-call schedules and presence information. Enterprise Alert enables convenient scheduling of on-call duties by drag & drop in any browser. Based on scheduling information it can then alert the right engineers at the right time.

About

Web and LAN based integrated customer service - tracks trouble tickets through completion and resource utilization. E-Track is a fully featured Customer Service Software designed to serve SMEs, Agencies. E-Track provides end-to-end solutions designed for Web App. This online Customer Service system offers Alerts / Escalation, Appointment Management, and a knowledge base at one place.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations searching for an enterprise alerting software

Audience

Customer Service solution for companies

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Derdack
Founded: 1999
Germany
www.derdack.com/enterprisealert-alerting-software/

Company Information

AdvanTec Information Systems
Founded: 1998
United States
www.advantecis.com

Alternatives

Alternatives

Opsgenie

Opsgenie

Atlassian
E-Track 24*7

E-Track 24*7

Notetech Software
eTrack

eTrack

eTrack Products
WMS for 3PLs

WMS for 3PLs

Andlor Logistics Systems
eTRACK+

eTRACK+

ANB Systems

Categories

Categories

Business Continuity Features

Backup Log
Backup Scheduling
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Multiple System Support
Remote Server Options
Secure Data Storage
Web Access / Restoration

Emergency Notification Features

Contact Management
Geo Targeting
Mass Notifications
Scenario Planning
Templates
Two-Way Communication

IT Management Features

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

IT-Conductor
Netreo

Integrations

IT-Conductor
Netreo
Claim DERDACK Enterprise Alert and update features and information
Claim DERDACK Enterprise Alert and update features and information
Claim E-Track and update features and information
Claim E-Track and update features and information