Audience
Customer Service solution for companies
About E-Track
Web and LAN based integrated customer service - tracks trouble tickets through completion and resource utilization. E-Track is a fully featured Customer Service Software designed to serve SMEs, Agencies. E-Track provides end-to-end solutions designed for Web App. This online Customer Service system offers Alerts / Escalation, Appointment Management, and a knowledge base at one place.
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Integrations
No integrations listed.
Company Information
AdvanTec Information Systems
Founded: 1998
United States
www.advantecis.com
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Product Details
Platforms Supported
Windows
Training
Documentation
Support
Phone Support
Online
E-Track Product Features
Customer Service
Alerts / Escalation
Appointment Management
Knowledge Base
Workflow Management
Call Center Management
Email Management
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant