Customers.ai

Customers.ai

CustomersAI
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+

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About

Customers.ai is an AI-powered website visitor identification and ecommerce marketing platform that helps businesses recognize shoppers, understand purchase intent, and improve customer engagement. The software uses its X-Ray identity resolution technology to identify website visitors and connect customer activity across browsers, devices, and sessions. Its AI audience agent, Alfred, analyzes shopping behavior to predict purchase likelihood and automatically segment customers based on intent. Customers.ai integrates with Shopify, Klaviyo, and advertising platforms to support personalized email campaigns, abandoned cart recovery, and retargeting. Its email deliverability tools help businesses validate contact information, improve inbox placement, and reduce unnecessary email marketing costs. The platform also provides customer journey analytics, CRM enrichment, automated audience activation, and APIs for integrating identity data into existing marketing workflows.

About

Fraya is a web-based commerce platform for solo operators and small businesses, bringing a business website, online store, checkout, marketing and daily operations into one workspace. Users describe their business and Fraya creates a branded site with product and service listings, booking, events, blog, reviews and legal pages. Payments run through the business’s own Stripe account. Tools include email campaigns, abandoned-cart recovery, review requests, customer and order records, invoicing, and AI-assisted writing and visual content. Weekly social posts and campaigns are drafted for user approval before use. Fraya also adds structured data to site pages and checks whether AI answer engines mention a business. Sellers can import product listings from Shopify or Etsy, as well as CSV files. A free tier supports publishing and sales; paid plans add a custom domain, expanded marketing automation and additional AI content capacity.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Ecommerce businesses, Shopify merchants, direct-to-consumer brands, email marketers, Klaviyo users, digital marketing agencies, growth marketers, customer retention teams, CRM managers, and online retailers seeking website visitor identification, AI-powered audience segmentation, customer data enrichment, email deliverability optimization, and personalized retargeting

Audience

Small businesses, solo founders, makers and Etsy or Shopify sellers who want their website, store, checkout and marketing in one place

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Contact us for pricing
Free Version Not Supported
Free Trial Supported

Pricing

$29/month
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 1.0 / 5
ease 2.0 / 5
features 3.0 / 5
design 3.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • There is nothing about the new brand (They charged me $200 more without authorization and won’t credit the amount) . The old brand, Mobile Monkey had amazing sales and customer service. My rep was top-notch, helping me build out my auto-responder and chat tool. I was very sad to see he was gone with the new company.

Cons

  • Customers.AI is a crap show on both the software (web interface, it's a mess) and customer service. I didn't hear back for three weeks! They didn't even bother to say why they charged me $200 more. When I canceled my account, they said they required a month's notice. I requested that they credit the $200, and I will gladly pay for the remaining balance for the month. They declined AND SENT ME TO COLLECTIONS. This could be a doc on how to destroy a service.

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

CustomersAI
Founded: 2014
United States
customers.ai/

Company Information

Fraya
Founded: 2026
United States
fraya.ai/

Alternatives

Alternatives

WALoops

WALoops

Varni Infotech
Dialogflow

Dialogflow

Google
HubSpot CRM

HubSpot CRM

HubSpot
Caltrixio

Caltrixio

Caltrixio, Inc.

Categories

AI Marketing Supported
Chatbot Supported
Lead Capture Supported
Lead Generation Supported
Lead Intelligence Supported
Sales Engagement Supported

Categories

eCommerce Supported

Integrations

Shopify Supported
Axis LMS Supported
Easyflow Supported
Etsy Not Supported
Facebook Ads Supported
Facebook Messenger Supported
Google Ads Supported
Instagram Ads Supported
Klaviyo Supported
Leadpresso Supported
Meta Ads Supported
Salesforce Supported
Semrush Supported
SendGrid Supported
Sendlane Supported
Stripe Not Supported
WP-Chatbot Supported
Walletly Supported
Wufoo Supported
Zapier Supported

Integrations

Shopify Supported
Axis LMS Not Supported
Easyflow Not Supported
Etsy Supported
Facebook Ads Not Supported
Facebook Messenger Not Supported
Google Ads Not Supported
Instagram Ads Not Supported
Klaviyo Not Supported
Leadpresso Not Supported
Meta Ads Not Supported
Salesforce Not Supported
Semrush Not Supported
SendGrid Not Supported
Sendlane Not Supported
Stripe Supported
WP-Chatbot Not Supported
Walletly Not Supported
Wufoo Not Supported
Zapier Not Supported
Claim Customers.ai and update features and information
Claim Customers.ai and update features and information
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Claim Fraya and update features and information