Salesforce B2C Commerce
Connect to shoppers anytime, anywhere with our B2C ecommerce solution. See how Salesforce B2C Commerce can help you create unified, intelligent digital commerce experiences — both online and in the store. Salesforce B2C Commerce (formerly Commerce Cloud Digital) empowers you to connect with consumers and deliver personalized shopping experiences across all commerce channels — web, mobile, social, and even in-store. This powerful platform enables unique digital experiences and frictionless transactions at every touchpoint. Launch new sites, expand into new geographies, increase sales, and grow your business faster with hundreds of out-of-the-box features. Reduce abandoned carts with proven best practices, including saved carts, optimized checkout flows, and payment accelerators. Extend your reach by merging digital commerce with social channels and online communities, such as Instagram and Facebook.
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WALoops
WALoops is a SaaS platform for WhatsApp Business messaging, marketing and customer support, with additional Instagram messaging and website live chat. It combines a shared multi-agent inbox, broadcast campaigns, a visual no-code chatbot builder and an AI sales assistant that can use a store's product details and policies. E-commerce tools include abandoned-cart reminders, order and shipping notifications, cash-on-delivery verification and flows that encourage prepaid checkout. Integrations connect Shopify and WooCommerce stores as well as booking and property-management platforms; teams can automate customer conversations and use developer API access on the Advance plan. The platform is aimed mainly at online stores, direct-to-consumer brands and service businesses that sell or support customers through messaging.
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SharpDM
SharpDM is a web-based Instagram automation platform for creators, influencers, businesses, and brands using Instagram Business or Creator accounts. It lets users build workflows that respond to comments, story interactions, and direct messages with keyword triggers or answers grounded in a custom AI knowledge base. The platform can collect lead details and support appointment scheduling by checking availability in Google Calendar and creating meeting links with Google Meet or Zoom. It also provides AI-assisted DM conversations and message translation, helping teams handle routine engagement and direct interested audiences toward bookings or other next steps. Users configure triggers and responses for Instagram conversations through a visual workflow builder.
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Paloma
Paloma helps eCommerce businesses sell directly to customers in Facebook and Instagram Messenger, with automated personal shopping conversations. Get started with a template to help customers find the right product, or learn about how your product will work for them. Monitor your leads, sales, conversation funnel, click breakdowns, and behavioral insights to better understand how, and what, to sell to your audience. At Paloma, we're motivated by the new wave of online commerce, happening in the modern-day lemonade stand. Today's online seller is talking directly to their customers, which sells better then a website ever could. But is challenging to manage without the infrastructure that eCommerce websites provide. Square sellers of all types can connect their storefront with Paloma to create personalized shopping experiences for their messaging channels, where they can learn about their customers, direct them to the best products, and help them seamlessly checkout.
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