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About

Customers are bombarded with messages every day, and most go ignored. Customer.io is a customer engagement platform designed for tech-savvy organizations to create personalized customer journeys that engage, convert, and scale. Fueled by first-party data, teams can manage and tailor their customer messages across all channels, including email, in-app, push, SMS, and webhooks – all within one intuitive platform. Today, 7,400+ brands trust their messaging needs with Customer.io, and G2 recently recognized us as a Best Software award winner in the Marketing and Digital Advertising Products category. Customer.io’s suite of products includes Journeys, a messaging automation tool, Data Pipelines, a customer data platform; and Parcel, a code editor designed for email. Founded in 2012, Customer.io is a globally distributed, remote-first company named one of the fastest-growing private companies on the 2024 Inc. 5000 list.

About

Send automated email campaigns that are highly targeted. Use email templates, schedule, and track your email campaigns with ease! Collect more user-generated reviews and make them work. Gain insights from your shoppers right away. Raise brand awareness & recapture those lost shoppers. Bring them back with reviews and user-generated content. Collect email performance data, A/B test emails, send personalized emails, keep email health and increase customer engagement every step of the way! With the autoresponder series, set pre-written recipes to automatically send email campaigns to cover each stage of the customer journey. Engage customers from the moment they make a purchase and increase retention and repeat sales.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Customer.io serves data-driven internet businesses who need to send personalized messages at scale in industries such as SaaS, B2C, education technology, mobile apps, web marketplaces, and more

Audience

eCommerce retailers

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$150 per month
Free Version Not Supported
Free Trial Supported

Pricing

$49.00/month/user
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Customer.io has helped us as an organization to raise our marketing level by supporting our management of customers, attributes and events to maintain a very organized and segmented work rhythm. It also allows us to customize reports, modify users based on their user, add or delete attributes and assign events.

Cons

  • Among the few dislikes that have been presented to us as an organization are: data collection is a slightly weak part of Customer.io.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Customer.io
Founded: 2012
United States
customer.io

Company Information

TargetBay
Founded: 2016
Georgia
www.targetbay.com

Alternatives

Alternatives

Campaigner

Campaigner

j2 Global

Categories

Categories

Email Marketing Features

A/B Testing Supported
Artificial Intelligence Not Supported
Auto-Responders Not Supported
CAN SPAM Compliance Supported
Customer Surveys Not Supported
Drip Campaigns Supported
Dynamic Content Supported
Event Triggered Email Supported
Image Library Supported
Landing Pages/Web Forms Not Supported
Mailing List Management Supported
Mobile Optimized Emails Supported
Reporting/Analytics Supported
Subscriber Management Supported
Template Management Supported
WYSIWYG Email Editor Supported

Marketing Automation Features

A/B Testing Supported
Analytics / ROI Tracking Supported
Artificial Intelligence Not Supported
Content / Blogging Platform Not Supported
Customizable CTAs Supported
Drip Campaigns Supported
Dynamic Content Supported
Landing Pages / Web Forms Not Supported
Lead Scoring Not Supported
Sales Intelligence Not Supported
Search Marketing Not Supported
Segmentation Supported
Social Marketing Supported
Website Visitor Tracking Supported

Integrations

Instagram Supported
Appcues Supported
Axis LMS Supported
Brew Supported
DataUnlocker Supported
Digioh Supported
Ema Supported
Humanic Supported
Kixie PowerCall & SMS Supported
Leadzpipe Supported
Mailgun Supported
Medium Supported
NiftyImages Supported
Panorama AI Supported
Playable Supported
RestApp Supported
Slack Supported
SupportBee Supported
Thankster Supported
Velt Supported

Integrations

Instagram Supported
Appcues Not Supported
Axis LMS Not Supported
Brew Not Supported
DataUnlocker Not Supported
Digioh Not Supported
Ema Not Supported
Humanic Not Supported
Kixie PowerCall & SMS Not Supported
Leadzpipe Not Supported
Mailgun Not Supported
Medium Not Supported
NiftyImages Not Supported
Panorama AI Not Supported
Playable Not Supported
RestApp Not Supported
Slack Not Supported
SupportBee Not Supported
Thankster Not Supported
Velt Not Supported
Claim Customer.io and update features and information
Claim Customer.io and update features and information
Claim TargetBay and update features and information
Claim TargetBay and update features and information