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About

Customers are bombarded with messages every day, and most go ignored. Customer.io is a customer engagement platform designed for tech-savvy organizations to create personalized customer journeys that engage, convert, and scale. Fueled by first-party data, teams can manage and tailor their customer messages across all channels, including email, in-app, push, SMS, and webhooks – all within one intuitive platform. Today, 7,400+ brands trust their messaging needs with Customer.io, and G2 recently recognized us as a Best Software award winner in the Marketing and Digital Advertising Products category. Customer.io’s suite of products includes Journeys, a messaging automation tool, Data Pipelines, a customer data platform; and Parcel, a code editor designed for email. Founded in 2012, Customer.io is a globally distributed, remote-first company named one of the fastest-growing private companies on the 2024 Inc. 5000 list.

About

Overloop is an AI-powered sales prospecting platform designed to help sales teams find and engage ideal prospects without manual effort. The platform automatically sources leads from a database of 450M+ verified B2B contacts based on your ideal customer profile criteria, then uses AI to write hyper-personalized cold emails and LinkedIn messages by analyzing each prospect's website and social presence. Multi-channel outbound campaigns combine email and LinkedIn outreach with automated follow-ups, all running on autopilot. Built-in deliverability tools including email warmup and verification ensure messages reach inboxes, not spam folders. A unified conversation inbox centralizes all prospect replies in one place. Smart segments automatically group prospects based on custom filters, while visual workflows eliminate repetitive tasks. Campaign analytics track opens, clicks, replies, bounces, and conversions, with industry benchmarking to optimize performance. AI-generated content supports

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Customer.io serves data-driven internet businesses who need to send personalized messages at scale in industries such as SaaS, B2C, education technology, mobile apps, web marketplaces, and more

Audience

Multi-channel outbound platform that helps companies to handle their sales pipeline and track their performances

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$150 per month
Free Version
Free Trial

Pricing

$69 per user per month
Overloop offers three tiers: Starter at $69/user/month (250 credits, 1 email account, 3 campaigns), Growth at $99/user/month (500 credits, 3 email accounts, 10 campaigns), and Enterprise at custom pricing (1,000 credits, unlimited email accounts and campaigns). overloop All plans include AI-powered campaigns, 450M+ prospect database, email verification, and multi-channel outreach (email + LinkedIn). A 14-day free trial is available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Customer.io has helped us as an organization to raise our marketing level by supporting our management of customers, attributes and events to maintain a very organized and segmented work rhythm. It also allows us to customize reports, modify users based on their user, add or delete attributes and assign events.

Cons

  • Among the few dislikes that have been presented to us as an organization are: data collection is a slightly weak part of Customer.io.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Customer.io
Founded: 2012
United States
customer.io

Company Information

Overloop
Founded: 2015
Belgium
overloop.com

Alternatives

Alternatives

lemlist

lemlist

lempire
Campaigner

Campaigner

j2 Global

Categories

Categories

Email Marketing Features

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Marketing Automation Features

A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking

CRM Features

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Integrations

LinkedIn
Slack
Zapier
Zoho CRM
5X
AccessOwl
Archetype
BI Book
BigPicture
Bubblehouse
Cargo
Clay
Cratejoy
Instagram
Kindo
Kixie PowerCall & SMS
Pipedrive
Puntt AI
Velvet
involve.me

Integrations

LinkedIn
Slack
Zapier
Zoho CRM
5X
AccessOwl
Archetype
BI Book
BigPicture
Bubblehouse
Cargo
Clay
Cratejoy
Instagram
Kindo
Kixie PowerCall & SMS
Pipedrive
Puntt AI
Velvet
involve.me
Claim Customer.io and update features and information
Claim Customer.io and update features and information
Claim Overloop and update features and information
Claim Overloop and update features and information