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About

Customers are bombarded with messages every day, and most go ignored. Customer.io is a customer engagement platform designed for tech-savvy organizations to create personalized customer journeys that engage, convert, and scale. Fueled by first-party data, teams can manage and tailor their customer messages across all channels, including email, in-app, push, SMS, and webhooks – all within one intuitive platform. Today, 7,400+ brands trust their messaging needs with Customer.io, and G2 recently recognized us as a Best Software award winner in the Marketing and Digital Advertising Products category. Customer.io’s suite of products includes Journeys, a messaging automation tool, Data Pipelines, a customer data platform; and Parcel, a code editor designed for email. Founded in 2012, Customer.io is a globally distributed, remote-first company named one of the fastest-growing private companies on the 2024 Inc. 5000 list.

About

Overloop is an AI-powered sales prospecting platform designed to help sales teams find and engage ideal prospects without manual effort. The platform automatically sources leads from a database of 450M+ verified B2B contacts based on your ideal customer profile criteria, then uses AI to write hyper-personalized cold emails and LinkedIn messages by analyzing each prospect's website and social presence. Multi-channel outbound campaigns combine email and LinkedIn outreach with automated follow-ups, all running on autopilot. Built-in deliverability tools including email warmup and verification ensure messages reach inboxes, not spam folders. A unified conversation inbox centralizes all prospect replies in one place. Smart segments automatically group prospects based on custom filters, while visual workflows eliminate repetitive tasks. Campaign analytics track opens, clicks, replies, bounces, and conversions, with industry benchmarking to optimize performance. AI-generated content supports

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Customer.io serves data-driven internet businesses who need to send personalized messages at scale in industries such as SaaS, B2C, education technology, mobile apps, web marketplaces, and more

Audience

Multi-channel outbound platform that helps companies to handle their sales pipeline and track their performances

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$150 per month
Free Version Not Supported
Free Trial Supported

Pricing

$69 per user per month
Overloop offers three tiers: Starter at $69/user/month (250 credits, 1 email account, 3 campaigns), Growth at $99/user/month (500 credits, 3 email accounts, 10 campaigns), and Enterprise at custom pricing (1,000 credits, unlimited email accounts and campaigns). overloop All plans include AI-powered campaigns, 450M+ prospect database, email verification, and multi-channel outreach (email + LinkedIn). A 14-day free trial is available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Customer.io has helped us as an organization to raise our marketing level by supporting our management of customers, attributes and events to maintain a very organized and segmented work rhythm. It also allows us to customize reports, modify users based on their user, add or delete attributes and assign events.

Cons

  • Among the few dislikes that have been presented to us as an organization are: data collection is a slightly weak part of Customer.io.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Customer.io
Founded: 2012
United States
customer.io

Company Information

Overloop
Founded: 2015
Belgium
overloop.com

Alternatives

Alternatives

lemlist

lemlist

lempire
Campaigner

Campaigner

j2 Global

Categories

Categories

AI Sales Tools Supported
AI SDR Supported
Cold Email Supported
CRM Supported
Sales Prospecting Supported

Email Marketing Features

A/B Testing Supported
Artificial Intelligence Not Supported
Auto-Responders Not Supported
CAN SPAM Compliance Supported
Customer Surveys Not Supported
Drip Campaigns Supported
Dynamic Content Supported
Event Triggered Email Supported
Image Library Supported
Landing Pages/Web Forms Not Supported
Mailing List Management Supported
Mobile Optimized Emails Supported
Reporting/Analytics Supported
Subscriber Management Supported
Template Management Supported
WYSIWYG Email Editor Supported

Marketing Automation Features

A/B Testing Supported
Analytics / ROI Tracking Supported
Artificial Intelligence Not Supported
Content / Blogging Platform Not Supported
Customizable CTAs Supported
Drip Campaigns Supported
Dynamic Content Supported
Landing Pages / Web Forms Not Supported
Lead Scoring Not Supported
Sales Intelligence Not Supported
Search Marketing Not Supported
Segmentation Supported
Social Marketing Supported
Website Visitor Tracking Supported

CRM Features

Calendar/Reminder System Not Supported
Call Logging Not Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Supported
Lead Scoring Not Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Not Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Territory Management Not Supported

Integrations

LinkedIn Supported
Slack Supported
Vinna AI Supported
Zapier Supported
Zoho CRM Supported
Beam AI Supported
BigPicture Supported
Chameleon Supported
ConvertFlow Supported
Faraday Supported
Finsi Supported
Gmail Not Supported
IXOPAY Supported
Leo Supported
Livestorm Supported
Microsoft 365 Not Supported
OpenTransact Supported
Playable Supported
Prepr Supported
Summit Supported

Integrations

LinkedIn Supported
Slack Supported
Vinna AI Supported
Zapier Supported
Zoho CRM Supported
Beam AI Not Supported
BigPicture Not Supported
Chameleon Not Supported
ConvertFlow Not Supported
Faraday Not Supported
Finsi Not Supported
Gmail Supported
IXOPAY Not Supported
Leo Not Supported
Livestorm Not Supported
Microsoft 365 Supported
OpenTransact Not Supported
Playable Not Supported
Prepr Not Supported
Summit Not Supported
Claim Customer.io and update features and information
Claim Customer.io and update features and information
Claim Overloop and update features and information
Claim Overloop and update features and information