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About

Customers are bombarded with messages every day, and most go ignored. Customer.io is a customer engagement platform designed for tech-savvy organizations to create personalized customer journeys that engage, convert, and scale. Fueled by first-party data, teams can manage and tailor their customer messages across all channels, including email, in-app, push, SMS, and webhooks – all within one intuitive platform. Today, 7,400+ brands trust their messaging needs with Customer.io, and G2 recently recognized us as a Best Software award winner in the Marketing and Digital Advertising Products category. Customer.io’s suite of products includes Journeys, a messaging automation tool, Data Pipelines, a customer data platform; and Parcel, a code editor designed for email. Founded in 2012, Customer.io is a globally distributed, remote-first company named one of the fastest-growing private companies on the 2024 Inc. 5000 list.

About

Joryio is a customer engagement and marketing automation platform for marketing, CRM, and growth teams. It brings customer profiles, real-time behavioral data, analytics, campaigns, and multichannel journeys together in one service. Teams can coordinate email, SMS, WhatsApp, Viber, push notifications, in-app messages, webhooks, advertising audiences, and Apple or Google Wallet passes. Journeys can respond to customer activity and apply communication preferences, consent, quiet hours, and frequency limits. AI tools help draft campaign content, segments, and journeys for team review, and personalize approved variants for different audiences. The platform also provides funnel, retention, and revenue attribution reporting alongside campaigns, and can stream events to a data warehouse. Joryio offers migration assistance for organizations moving from another engagement platform.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Customer.io serves data-driven internet businesses who need to send personalized messages at scale in industries such as SaaS, B2C, education technology, mobile apps, web marketplaces, and more

Audience

B2C brands, e-commerce and retail businesses, and marketing and CRM teams.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$150 per month
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Customer.io has helped us as an organization to raise our marketing level by supporting our management of customers, attributes and events to maintain a very organized and segmented work rhythm. It also allows us to customize reports, modify users based on their user, add or delete attributes and assign events.

Cons

  • Among the few dislikes that have been presented to us as an organization are: data collection is a slightly weak part of Customer.io.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Customer.io
Founded: 2012
United States
customer.io

Company Information

Joryio
Founded: 2026
Israel
www.joryio.com

Alternatives

Alternatives

Campaigner

Campaigner

j2 Global
Campaigner

Campaigner

j2 Global

Categories

Categories

Marketing Automation Features

A/B Testing Supported
Analytics / ROI Tracking Supported
Artificial Intelligence Not Supported
Content / Blogging Platform Not Supported
Customizable CTAs Supported
Drip Campaigns Supported
Dynamic Content Supported
Landing Pages / Web Forms Not Supported
Lead Scoring Not Supported
Sales Intelligence Not Supported
Search Marketing Not Supported
Segmentation Supported
Social Marketing Supported
Website Visitor Tracking Supported

Email Marketing Features

A/B Testing Supported
Artificial Intelligence Not Supported
Auto-Responders Not Supported
CAN SPAM Compliance Supported
Customer Surveys Not Supported
Drip Campaigns Supported
Dynamic Content Supported
Event Triggered Email Supported
Image Library Supported
Landing Pages/Web Forms Not Supported
Mailing List Management Supported
Mobile Optimized Emails Supported
Reporting/Analytics Supported
Subscriber Management Supported
Template Management Supported
WYSIWYG Email Editor Supported

Integrations

Appcues Supported
BigPicture Supported
Cargo Supported
Clearbit Supported
CodeConductor Supported
Convert Pro Supported
Google Analytics Supported
Hull Supported
Kixie PowerCall & SMS Supported
Medium Supported
Panoply Supported
Puntt AI Supported
Quickwork Supported
Seekwell Supported
Segment Supported
Snowflake Supported
SupportBee Supported
Unifonic Supported
Weld Supported

Integrations

Appcues Not Supported
BigPicture Not Supported
Cargo Not Supported
Clearbit Not Supported
CodeConductor Not Supported
Convert Pro Not Supported
Google Analytics Not Supported
Hull Not Supported
Kixie PowerCall & SMS Not Supported
Medium Not Supported
Panoply Not Supported
Puntt AI Not Supported
Quickwork Not Supported
Seekwell Not Supported
Segment Not Supported
Snowflake Not Supported
SupportBee Not Supported
Unifonic Not Supported
Weld Not Supported
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