Cruz RMM

Cruz RMM

Dorado Software
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About

Single Pane-of-glass to automate your customers' IT operations. Cruz Remote Monitoring and Management (RMM) is designed for Managed IT Service Providers (MSPs) to proactively and remotely monitor and manage the IT infrastructure, networks, client endpoints, and computers, from anywhere! Whether you are an MSP looking for ways to enhance your business, or a reseller/VAR breaking into the MSP business, Dorado can help you monitor and manage your environment securely and remotely from a single console. All of this is included in an affordable, easy-to-use, and scalable solution. Dorado Software is a leading provider of resource management, performance monitoring, and service orchestration software to automate cloud operations across converged infrastructure fabrics. Dorado helps operators and IT professionals monitor, configure, and manage converged infrastructures (physical and virtual storage, servers, networking devices), virtualized network functions, and cloud services.

About

LogMeIn Central is a powerful remote monitoring and management (RMM) platform designed to help IT teams maintain and secure their infrastructure from anywhere. It offers fast, reliable remote access for both PCs and Macs via mobile devices or desktops, enabling seamless support regardless of location. The platform provides features such as user management with group permissions, two-factor authentication, and computer grouping by location or function. LogMeIn Central integrates antivirus management powered by Bitdefender and a security center to help mitigate risks and prevent unauthorized data access. It also monitors computer health to detect critical issues and ensure smooth operation. Suitable for internal IT teams and managed service providers, it enables efficient management of endpoints through a single dashboard.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Managed IT service providers searching for a remote management solution to automate and monitor their customers' IT operations

Audience

Internal IT teams, managed service providers, and businesses managing distributed endpoints like kiosks, POS systems, or remote devices seeking secure, efficient remote IT infrastructure management

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$1350
Cruz is licensed as a subscription. Perpetual licenses are also available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 4.3 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • I use LogMeIn Central to manage PCs and Macs effectively. It helps me keep everything in one place and helps me move between systems very easily. It provides secure and centralized access with all system features. It is flexible and not slow when I run it. There is no doubt that the software provides security and confidence in remote access to the inside of your organization's system. The interface is very nice, the price will please you, and the support will help you configure the software or other problems.
  • My favorite thing to share about LogMeIn Central is its in-depth monitoring of assets and endpoints. Its multi-monitor display works super effectively and saves me lots of time. The file-sharing is also possible. Helps to monitor every point of security and risk management.
  • Easy to install and set up in business core platform. Gives you remote access, monitoring and management of assets. Automated security risk management and reminders.

Cons

  • I had a hard time installing it and then configuring it, I thought it would be easier, but the configuration process is a bit laborious.
  • There is a bit learning curve to monitor every point.
  • I never encountered any problems with this platform. No cons.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Dorado Software
Founded: 1999
United States
resources.doradosoftware.com/cruz-rmm

Company Information

GoTo
Founded: 2003
United States
www.logmein.com/products/central

Alternatives

MSP360 RMM

MSP360 RMM

MSP360

Alternatives

Cruz Wireless Controller

Cruz Wireless Controller

Dorado Software
AdRem NetCrunch

AdRem NetCrunch

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Categories

Categories

IT Management Supported
IT Service Supported
Remote Desktop Supported
RMM Supported

IT Asset Management Features

Asset Tracking Supported
Audit Management Supported
Compliance Management Supported
Configuration Management Supported
Contract/License Management Not Supported
Cost Tracking Not Supported
Depreciation Management Not Supported
Inventory Management Supported
IT Service Management Supported
Maintenance Management Supported
Procurement Management Not Supported
Requisition Management Not Supported
Supplier Management Not Supported

IT Management Features

Capacity Monitoring Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Not Supported
License Management Supported
Patch Management Supported
Remote Access Supported
Scheduling Supported
Software Inventory Supported
User Activity Monitoring Supported

RMM Features

Deployment Management Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Not Supported
Network Monitoring Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Supported

CMDB Features

Change Management Supported
Configuration Management Supported
Data Visualization Supported
Device Auto Discovery Supported
Impact Management Not Supported
IT Asset Management Supported
License Management Supported
Performance Management Supported
Relationship Mapping Supported

Configuration Management Features

Access Control / Permissions Supported
Application Deployment Supported
Automated Provisioning Supported
Infrastructure Automation Supported
Node Management Supported
Orchestration Supported
Reporting Analytics / Visualization Supported
Task Management Supported

Data Center Management Features

Audit Trail Supported
Behavior-Based Acceleration Not Supported
Cross Reference System Supported
Device Auto Discovery Supported
Diagnostic Testing Supported
Import / Export Data Supported
JCL Management Supported
Multi-Platform Supported
Multi-User Supported
Power Management Not Supported
Sarbanes-Oxley Compliance Supported

IT Infrastructure Monitoring Features

Alerts / Notifications Supported
Application Monitoring Supported
Bandwidth Monitoring Supported
Capacity Planning Supported
Configuration Change Management Supported
Data Movement Monitoring Not Supported
Health Monitoring Supported
Multi-Platform Support Supported
Performance Monitoring Supported
Point-in-Time Visibility Supported
Reporting / Analytics Supported
Virtual Machine Monitoring Supported

Network Mapping Features

Color Codes / Icons Supported
Compliance Management Supported
Device Auto Discovery Supported
Hierarchical Mapping Supported
Location-Based Mapping Not Supported
Map Exporting Supported
On-Demand Mapping Supported
Reporting/Analytics Supported
Self-Updating Maps Supported
Web Traffic Reporting Not Supported

Network Monitoring Features

Bandwidth Monitoring Supported
Baseline Manager Supported
Diagnostic Tools Supported
Internet Usage Monitoring Not Supported
IP Address Monitoring Supported
Real Time Analytics Supported
Resource Management Supported
Server Monitoring Supported
SLA Monitoring Supported
Uptime Monitoring Supported
Web Traffic Reporting Not Supported

Network Troubleshooting Features

Alerts / Escalation Supported
Bandwidth Troubleshooting Supported
Change Management Supported
Configuration Management Supported
Connectivity Management Supported
Data Visualization Supported
Historical Audit Supported
Mobile Network Troubleshooting Supported
Network Analysis Supported
Network Monitoring Supported

IT Asset Management Features

Asset Tracking Not Supported
Audit Management Supported
Compliance Management Not Supported
Configuration Management Supported
Contract/License Management Not Supported
Cost Tracking Not Supported
Depreciation Management Not Supported
Inventory Management Supported
IT Service Management Supported
Maintenance Management Supported
Procurement Management Not Supported
Requisition Management Not Supported
Supplier Management Not Supported

IT Management Features

Capacity Monitoring Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Not Supported
License Management Not Supported
Patch Management Supported
Remote Access Supported
Scheduling Not Supported
Software Inventory Supported
User Activity Monitoring Supported

RMM Features

Deployment Management Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Supported
Network Monitoring Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Supported

Endpoint Protection Features

Activity Log Supported
Antivirus Supported
Application Security Supported
Behavioral Analytics Supported
Device Management Supported
Encryption Supported
Signature Matching Supported
Web Threat Management Supported
Whitelisting / Blacklisting Supported

IT Service Features

Contract Management Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Management Supported
Release Management Supported
Self Service Portal Supported
Service Catalog Supported
Service Reporting Supported
Ticket Management Supported

Remote Desktop Features

Chat Not Supported
Cross-Platform Access Not Supported
File Transfer Supported
Group View Not Supported
Mobile Device Access Supported
Multi Monitor Support Supported
Record Remote Sessions Supported
Remote Print Supported
Remote Wake Supported
User Management Supported

Integrations

AuthPoint Not Supported
Axonius Not Supported
ClickShare Conference Not Supported
CloudNuro Not Supported
Control D Not Supported
Cruz Fabric Controller Supported
Cruz Operations Center (CruzOC) Supported
Cruz Software Lifecycle Orchestrator Supported
Cruz Wireless Controller Supported
CruzLog Supported
CruzNow Supported
Datto RMM Not Supported
Datto Workplace Not Supported
DoubleClue Not Supported
Indent Not Supported
Intelligent ABM Not Supported
MyGlue Not Supported
Network Glue Not Supported
ScalePad Lifecycle Manager Not Supported

Integrations

AuthPoint Supported
Axonius Supported
ClickShare Conference Supported
CloudNuro Supported
Control D Supported
Cruz Fabric Controller Not Supported
Cruz Operations Center (CruzOC) Not Supported
Cruz Software Lifecycle Orchestrator Not Supported
Cruz Wireless Controller Not Supported
CruzLog Not Supported
CruzNow Not Supported
Datto RMM Supported
Datto Workplace Supported
DoubleClue Supported
Indent Supported
Intelligent ABM Supported
MyGlue Supported
Network Glue Supported
ScalePad Lifecycle Manager Supported
Claim Cruz RMM and update features and information
Claim Cruz RMM and update features and information
Claim LogMeIn Central and update features and information
Claim LogMeIn Central and update features and information