Cruz RMM

Cruz RMM

Dorado Software
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About

Single Pane-of-glass to automate your customers' IT operations. Cruz Remote Monitoring and Management (RMM) is designed for Managed IT Service Providers (MSPs) to proactively and remotely monitor and manage the IT infrastructure, networks, client endpoints, and computers, from anywhere! Whether you are an MSP looking for ways to enhance your business, or a reseller/VAR breaking into the MSP business, Dorado can help you monitor and manage your environment securely and remotely from a single console. All of this is included in an affordable, easy-to-use, and scalable solution. Dorado Software is a leading provider of resource management, performance monitoring, and service orchestration software to automate cloud operations across converged infrastructure fabrics. Dorado helps operators and IT professionals monitor, configure, and manage converged infrastructures (physical and virtual storage, servers, networking devices), virtualized network functions, and cloud services.

About

Domotz is an IT Infrastructure Monitoring and Management Software on a mission to provide all service providers, MSPs, integrators, and enterprises with affordable network monitoring software that enables you to work smarter, build customer loyalty, and solve problems faster than ever. Domotz enables the complete solution to cost-effectively manage and monitor your customers’ networks with a plug-and-play setup, a friendly UX, and a comprehensive feature set accessible from any desktop browser or mobile device. Monitor any network and IT infrastructure with our powerful, affordable, user-friendly network monitoring software. All the features you need to manage and monitor your IT infrastructure proactively.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Managed IT service providers searching for a remote management solution to automate and monitor their customers' IT operations

Audience

MSPs, IT Teams, System Integrators, Security Professionals

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$1350
Cruz is licensed as a subscription. Perpetual licenses are also available.
Free Version Not Supported
Free Trial Supported

Pricing

Domotz provides flexible pricing options for MSPs, Integrators, and IT Departments. Whether overseeing a small setup or a complex infrastructure, our robust features enable IT teams to monitor anything from anywhere.

Get in touch with Sales to know more.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 4.9 / 5
features 4.9 / 5
design 4.9 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Domotz excels in onboarding. You can go from installation to full network scan within minutes. The agent can be deployed on various platforms (Windows, Linux, Raspberry Pi, NAS devices), and its plug-and-play nature means minimal configuration is required. 2. Clean UI: The user interface is modern, uncluttered, and responsive. Navigation is straightforward, with well-labeled menus and real-time dashboards. Devices are auto-discovered and categorized neatly, making it easy to locate and manage endpoints. 3. Mobile Access: Domotz's mobile app (iOS and Android) mirrors the web interface’s usability. You can perform essential tasks like rebooting devices, checking performance, or receiving alerts from anywhere, making remote management seamless.
  • Incredible product, device simple to install, One place to see all my managed systems, Used daily for monitoring, deployed in seconds, customer service response was faster than expected and answer was actually understandable. Thanks again Domotz!
  • As an MSP we utilize Domotz to discover and monitor customer infrastructure. Domotz has made it so easy to do this for us. We have a quick deployment that saves us and our customers cost, while providing integration for alerts, ticketing, and monitoring tools. They value their partners and are always willing to engage. We monitor Meraki and Unifi networks, switches, firewalls, access points, integrating these monitors into tickets in Autotask.
  • The simplest implementation I've seen. User-friendly and intuitive interface. Excellent functionality for network monitoring and control. The best support I've worked with
  • 1. **Real-Time Monitoring:** Continuous live data scanning facilitates informed, timely decisions. 2. **Remote Monitoring:** Robust capability to manage client networks from afar, crucial in modern network management. 3. **Intuitive User Interface:** Seamless navigation and configuration, contrasting with clunky interfaces of some other tools. 4. **VPN on Demand:** Secure, on-demand access to client networks, demonstrating a clear understanding of network engineers' security needs. 5. **IoT Integration:** Efficient management and integration of IoT devices, a significant edge over many platforms. 6. **Ease of Deployment:** Straightforward deployment process, unlike the cumbersome setups in platforms like Zabbix. 7. **Flexible Administration:** A range of administration features for managing various network scenarios, streamlining workflow. 8. **Competitive Pricing:** Cost-effective pricing model providing great value, especially given the rich feature set. 9. **Regular Updates & Future-Proofing:** Continuous updates and innovative feature additions to stay relevant in the evolving network technology landscape. 10. **Strong Security Features:** Secure access and strong data encryption standards, instilling confidence in the platform's security posture.

Cons

  • There are some simple features that should be implemented already , such as devices grouped by or TAG According the customer service these features will be deployed in September
  • I wish I started using this product sooner in my workplace.
  • When we had setup issues, the team was able to connect with us and resolve any issues.
  • All is fine. I can't even minimally note anything.
  • 1. **Learning Curve:** The learning curve associated with Domotz is reflective of the platform's extensive suite of features. As users familiarize themselves with the system, they unlock a powerful and comprehensive network monitoring experience. 2. **Pricing:** Although the pricing may appear on the higher side initially, it's a worthy investment considering the robust monitoring capabilities and a wide array of features Domotz offers, delivering significant value for network engineers. 3. **Community Size:** The community, although growing, isn’t as extensive as some established competitors. This growth signifies a rising adoption and appreciation within the industry, showcasing the platform's emerging prominence in network monitoring solutions.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Dorado Software
Founded: 1999
United States
resources.doradosoftware.com/cruz-rmm

Company Information

Domotz
Founded: 2015
United States
www.domotz.com

Alternatives

MSP360 RMM

MSP360 RMM

MSP360

Alternatives

Auvik

Auvik

Auvik Networks
Cruz Wireless Controller

Cruz Wireless Controller

Dorado Software
Paessler PRTG

Paessler PRTG

Paessler GmbH
AdRem NetCrunch

AdRem NetCrunch

AdRem Software
NMIS

NMIS

FirstWave

Categories

Categories

IT Documentation Supported
IT Management Supported
IT Security Supported
MSP Supported
Network Management Supported
Network Mapping Supported
Network Monitoring Supported
RMM Supported

IT Asset Management Features

Asset Tracking Supported
Audit Management Supported
Compliance Management Supported
Configuration Management Supported
Contract/License Management Not Supported
Cost Tracking Not Supported
Depreciation Management Not Supported
Inventory Management Supported
IT Service Management Supported
Maintenance Management Supported
Procurement Management Not Supported
Requisition Management Not Supported
Supplier Management Not Supported

IT Management Features

Capacity Monitoring Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Not Supported
License Management Supported
Patch Management Supported
Remote Access Supported
Scheduling Supported
Software Inventory Supported
User Activity Monitoring Supported

Network Mapping Features

Color Codes / Icons Supported
Compliance Management Supported
Device Auto Discovery Supported
Hierarchical Mapping Supported
Location-Based Mapping Not Supported
Map Exporting Supported
On-Demand Mapping Supported
Reporting/Analytics Supported
Self-Updating Maps Supported
Web Traffic Reporting Not Supported

Network Monitoring Features

Bandwidth Monitoring Supported
Baseline Manager Supported
Diagnostic Tools Supported
Internet Usage Monitoring Not Supported
IP Address Monitoring Supported
Real Time Analytics Supported
Resource Management Supported
Server Monitoring Supported
SLA Monitoring Supported
Uptime Monitoring Supported
Web Traffic Reporting Not Supported

Network Troubleshooting Features

Alerts / Escalation Supported
Bandwidth Troubleshooting Supported
Change Management Supported
Configuration Management Supported
Connectivity Management Supported
Data Visualization Supported
Historical Audit Supported
Mobile Network Troubleshooting Supported
Network Analysis Supported
Network Monitoring Supported

RMM Features

Deployment Management Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Not Supported
Network Monitoring Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Supported

CMDB Features

Change Management Supported
Configuration Management Supported
Data Visualization Supported
Device Auto Discovery Supported
Impact Management Not Supported
IT Asset Management Supported
License Management Supported
Performance Management Supported
Relationship Mapping Supported

Configuration Management Features

Access Control / Permissions Supported
Application Deployment Supported
Automated Provisioning Supported
Infrastructure Automation Supported
Node Management Supported
Orchestration Supported
Reporting Analytics / Visualization Supported
Task Management Supported

Data Center Management Features

Audit Trail Supported
Behavior-Based Acceleration Not Supported
Cross Reference System Supported
Device Auto Discovery Supported
Diagnostic Testing Supported
Import / Export Data Supported
JCL Management Supported
Multi-Platform Supported
Multi-User Supported
Power Management Not Supported
Sarbanes-Oxley Compliance Supported

IT Infrastructure Monitoring Features

Alerts / Notifications Supported
Application Monitoring Supported
Bandwidth Monitoring Supported
Capacity Planning Supported
Configuration Change Management Supported
Data Movement Monitoring Not Supported
Health Monitoring Supported
Multi-Platform Support Supported
Performance Monitoring Supported
Point-in-Time Visibility Supported
Reporting / Analytics Supported
Virtual Machine Monitoring Supported

IT Asset Management Features

Asset Tracking Not Supported
Audit Management Not Supported
Compliance Management Not Supported
Configuration Management Supported
Contract/License Management Not Supported
Cost Tracking Not Supported
Depreciation Management Not Supported
Inventory Management Supported
IT Service Management Not Supported
Maintenance Management Not Supported
Procurement Management Not Supported
Requisition Management Not Supported
Supplier Management Not Supported

IT Management Features

Capacity Monitoring Not Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Not Supported
License Management Not Supported
Patch Management Not Supported
Remote Access Supported
Scheduling Not Supported
Software Inventory Not Supported
User Activity Monitoring Supported

Network Mapping Features

Color Codes / Icons Supported
Compliance Management Not Supported
Device Auto Discovery Supported
Hierarchical Mapping Supported
Location-Based Mapping Supported
Map Exporting Supported
On-Demand Mapping Not Supported
Reporting/Analytics Supported
Self-Updating Maps Supported
Web Traffic Reporting Not Supported

Network Monitoring Features

Bandwidth Monitoring Supported
Baseline Manager Supported
Diagnostic Tools Supported
Internet Usage Monitoring Supported
IP Address Monitoring Supported
Real Time Analytics Supported
Resource Management Supported
Server Monitoring Supported
SLA Monitoring Supported
Uptime Monitoring Supported
Web Traffic Reporting Not Supported

Network Troubleshooting Features

Alerts / Escalation Supported
Bandwidth Troubleshooting Supported
Change Management Not Supported
Configuration Management Supported
Connectivity Management Supported
Data Visualization Supported
Historical Audit Supported
Mobile Network Troubleshooting Supported
Network Analysis Supported
Network Monitoring Supported

RMM Features

Deployment Management Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Supported
Network Monitoring Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Supported

IT Security Features

Anti Spam Not Supported
Anti Virus Not Supported
Email Attachment Protection Not Supported
Event Tracking Supported
Internet Usage Monitoring Not Supported
Intrusion Detection System Supported
IP Protection Not Supported
Spyware Removal Not Supported
Two-Factor Authentication Supported
Vulnerability Scanning Supported
Web Threat Management Not Supported
Web Traffic Reporting Not Supported

MSP Features

Backup Management Supported
Billing & Invoicing Not Supported
CRM Not Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Live Chat Supported
Patch Management Not Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Supported

Integrations

Atera Not Supported
Autotask PSA Not Supported
ConnectWise PSA Not Supported
Crestron Fusion Not Supported
Cruz IoT Device Director Supported
Cruz Operations Center (CruzOC) Supported
Cruz Software Lifecycle Orchestrator Supported
CruzNow Supported
Google Docs Not Supported
Hudu Not Supported
Kaseya BMS Not Supported
MyGlue Not Supported
Network Glue Not Supported
Proxmox Backup Server Not Supported
Syncro Not Supported
VMware ESXi Not Supported
Xyte Not Supported
Zapier Not Supported
Zendesk Not Supported
pfSense Not Supported

Integrations

Atera Supported
Autotask PSA Supported
ConnectWise PSA Supported
Crestron Fusion Supported
Cruz IoT Device Director Not Supported
Cruz Operations Center (CruzOC) Not Supported
Cruz Software Lifecycle Orchestrator Not Supported
CruzNow Not Supported
Google Docs Supported
Hudu Supported
Kaseya BMS Supported
MyGlue Supported
Network Glue Supported
Proxmox Backup Server Supported
Syncro Supported
VMware ESXi Supported
Xyte Supported
Zapier Supported
Zendesk Supported
pfSense Supported
Claim Cruz RMM and update features and information
Claim Cruz RMM and update features and information
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Claim Domotz and update features and information