CritiqueeZee Technosys
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PolarPuffinPolargate
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Related Products
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About
eZee Critique is a reputation management software that tracks, manages and responds to all the hotel reviews received from all the platforms. By doing so, bookers get a clear idea about the service provided by the hotels and hotels get a sense of trust. From OTAs and metasearch engines like TripAdvisor to your hotel website and Google, this online reputation management software collects all your online reviews at one place. Thus, making your hotel review management more efficient. This online reputation management system gives an accurate evaluation of your property. So, you identify the most and least favored services. Moreover, on receiving praise or criticism for any of your services, it also allows you to pass on the reviews to the corresponding department via email. Our online reputation management system bifurcates your reviews with respect to the action needed. Along with that, it also identifies the platforms that put you in the limelight.
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About
PolarPuffin is a cloud-based review analysis and improvement tool for independent hotels and hotel groups. It brings together guest reviews from Google, TripAdvisor and Booking, then uses Claude to identify recurring complaints and compliments in their original languages. Each week, it delivers a report with up to five practical, lower-cost changes, the hotel roles responsible and the reviews supporting each recommendation. Email alerts highlight urgent or emerging issues, while follow-up measurements compare complaint levels four and eight weeks after a change. The Hotel Pro plan also provides draft replies in each guest’s language and includes a hotel restaurant or beach club in the same report. Hotel teams use PolarPuffin to turn online feedback into assigned operational actions and track whether those changes address recurring guest concerns.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Hotels and accommodation businesses in need of a solution to manage their customers and guests
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Audience
Hotel teams, including independent properties and hotel groups, that want to analyze guest reviews and turn recurring feedback into operational actions.
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
$15 per month
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationeZee Technosys
Founded: 2005
India
www.ezeeabsolute.com/hotel-reputation-management.php
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Company InformationPolargate
Spain
polarpuffin.com/en
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Categories |
Categories |
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Reputation Management Features
Campaign Management
Not Supported
Gamification
Not Supported
Response Management
Supported
Review Generation
Supported
Review Monitoring
Supported
Sentiment Analysis
Supported
Social Media Metrics
Not Supported
Social Media Monitoring
Not Supported
White Label
Not Supported
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Integrations
Booking.com
Supported
Google Business Profile
Not Supported
Tripadvisor
Not Supported
trivago
Supported
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Integrations
Booking.com
Supported
Google Business Profile
Supported
Tripadvisor
Supported
trivago
Not Supported
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