Audience

Restaurants, cafes, boutique hotels, guesthouses, and hospitality operators that need to monitor guest feedback across review platforms.

About Reviato

Reviato is hospitality-focused review analytics software for restaurants, cafes, boutique hotels, and guesthouses. It brings guest reviews from Google, TripAdvisor, Booking.com, Airbnb, and Facebook into one dashboard, then highlights sentiment, recurring topics, and the issues worth fixing next. Teams use Reviato to understand what guests keep praising or complaining about without reading every review manually.

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Integrations

No integrations listed.

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

EthosLink
www.reviato.com

Videos and Screen Captures

Review aspect analysis

Review aspect analysis

Review aspect analysis Trend tracking
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Product Details

Platforms Supported
Cloud
Support
Online

Reviato Frequently Asked Questions

Q: What kinds of users and organization types does Reviato work with?
Q: What languages does Reviato support in their product?
Q: What kind of support options does Reviato offer?

Reviato Product Features

Reputation Management

Response Management Not Supported
Review Monitoring Not Supported
Sentiment Analysis Not Supported
Gamification Not Supported
Campaign Management Not Supported
Review Generation Not Supported
Social Media Metrics Not Supported
Social Media Monitoring Not Supported
White Label Not Supported

Reviato Verified User Reviews

Write a Review
  • Maria S.
    General Manager and Owner
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Complete feedback solution"

    Posted 2026-09-16

    Pros: The appraisals inbox, recovery follow-up when guests consent, and spotting repeated themes (cleanliness, staff, speed) instead of reacting to one-off noise.
    Also we love we can collect customer private details so we can stay in touch and develop campains on top of that.

    Cons: I wish the interface allow to change the language to spanish.

    Overall: We run a hotel and needed a clearer way to hear guest issues before they turned into public reviews. Reviato gives us a private QR / link path after stay so guests can tell us first, and we get low-rating alerts while the stay is still fresh enough to recover. On the public side, we read Google, Tripadvisor, Booking.com signals in one place with aspect and sentiment themes, which beats jumping between tabs. Favourite parts for us are It is still another tool to check, and connecting every source takes a bit of setup, but the private-first loop matches how our managers actually work. I would recommend it to other hoteliers who want ops-ready feedback rather than vanity dashboards.

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