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About

Share your screen instantly while on a phone call with CrankWheel, for an engaging presentation. Send a link by text message, WhatsApp or email and the viewer can view it in any browser, on any device without installing anything. Designed for ease of use, CrankWheel is the best solution for sharing a screen with customers for business deals. CrankWheel is used to complement calls by insurance agents, mortgage advisors, solar advisors, digital agencies, educators and customer support specialists. Close deals on the first call! We show you whether they're paying attention. Over 50,000 users share their screen effortlessly with any prospect no matter their technical skill or device choice using our Chrome Extension. CrankWheel works over bad network connections, on obscure devices and old browsers. Mac, PC, iOS, Android, Internet Explorer, Blackberries - it always works!

About

The leading enterprise cloud-native remote support platform, embedded in ServiceNow, Salesforce, Tanium, and more. Empower your IT Help Desk and Contact Center teams to resolve 32% more issues in the first call. With a sleek UX and multi-channel support, agents launch in a single click with no downloads necessary. Since ScreenMeet is browser-based and embedded in your current CRM and ITSM, your IT Help Desk and Contact Center teams connect in seconds, thanks to our low latency, global cloud infrastructure. Authentication within platforms like Salesforce and ServiceNow ensures credentials adhere to your strict internal password policies, and it’s configurable to let you store data in your cloud in designated geographies. Enterprise-grade security -Built on Amazon Web Services (AWS), the leading cloud solution -Data transmission: TLS and DTLS 1.2+ with AES-256-bit encryption -Authentication with Salesforce & ServiceNow for added security -Store data in your preferred cloud

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Salespeople and customer service agents who want to transform calls into full sales presentations

Audience

Call centers and businesses looking for a cloud remote support software solution for customer and employee support.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$15/month
Free for limited use. Starting price $29/month or $180/year for individuals, $99 for teams.
Free Version
Free Trial

Pricing

SaaS subscription model. Unit price decreases as number of users increase.
Free Version
Free Trial

Reviews/Ratings

Overall 4.9 / 5
ease 4.8 / 5
features 4.6 / 5
design 4.7 / 5
support 4.7 / 5

Reviews/Ratings

Pros from Real Users

Pros

  • Easy to use and very convenient for clients who are elderly and don't use another video conferencing platform.
  • CrankWheel is the easiest the program that I have ever used. Many potential clients that cannot get onto other products have no issues connecting via CrankWheel. Ease of use for presenter and ease for end user is CrankWheel's biggest strength.
  • CrankWheel is a game-changer for agents and brokers. It provides instant screen sharing without downloads, ensuring secure, compliant client interactions. Perfect for meeting new federal requirements, it builds trust, improves communication, and streamlines sales. CrankWheel enhances professionalism, efficiency, and transparency—making it an essential tool for today’s insurance professionals.
  • I love that no software needs to be downloaded on the client side. This makes it super easy for them and less hassle for us.
  • I've been using CrankWheel for almost two years now and I couldn't recommend a better webinar service, They make it super convenient with option to send meeting links via text, email, or copy the link. Options to share screen, window or browser tab. Webcam optional, you can schedule meetings, pause screenshares, chrome extension, and even set it up so that when people join the meeting, they need to provide a confirmation number to get in. I'm a licensed self-employed individual and CrankWheel also has the option to build in consent forms in both English and Spanish for the client to fill out right there. All in all, I get my money's worth every month and never regret my investment. Super satisfied with my experience.
  • CrankWheel is an outstanding platform for real-time sales presentations and instant screen sharing. It’s simple, fast, and doesn’t require any downloads, which makes it perfect for connecting with clients on the go. I love how seamlessly it integrates with my workflow — it lets me show demos or quotes instantly, boosting trust and conversion rates. The interface is clean and intuitive, and the ability to share your screen through just a link or phone number is a game changer. CrankWheel has genuinely made remote selling smoother, faster, and more professional. Highly recommend it for any sales team!
  • - easy to use - easy for clients to use - never lags - great features & high quality resolution!
  • It is easy to learn, share and use. I love it because it gives you a professional presentation of your work to clients and it is different from loom or other sharing screens options. I just love it.
  • Crankwheel is so easy to use, it is quick, simple and easy. My potential clients love it! It helps build trust immediately.
  • Clients see my screen in real time No client experience with virtual platforms needed Easy to use Can be used

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

CrankWheel
Founded: 2015
Iceland
crankwheel.com

Company Information

ScreenMeet
Founded: 2014
United States
screenmeet.com

Alternatives

Alternatives

Blitzz

Blitzz

Blitzz Remote Support
Regale

Regale

3Sharp

Categories

Categories

Screen Share and Cobrowse for Website and Mobile App Assistance: ScreenMeet revolutionizes customer communication and support by making digital interactions feel as personal as in-person sessions. Easily integrate video calls, screen sharing, and cobrowsing into your customer support with fully embedded ScreenMeet. Adding these additional channels boosts First Call Resolution, CSAT, and NPS across industries. Operate securely from your existing Agent workspace—view and annotate the customer's screen, mask sensitive information, and remotely control peripherals when needed, all without compromising data security or privacy. Connect quickly with customers through their preferred channels, enhancing resolution times and overall customer satisfaction. ScreenMeet is embedded in the most popular CRM/CSM platforms, so sessions launch seamlessly and session data is automatically recorded right in your existing system.

Diagnose and Resolve IT Issues in Real Time: ScreenMeet's integrated applications support your IT Help Desk in managing hybrid work environments efficiently, enabling service delivery to employees both onsite and remotely. It acts as an effortless extension to your existing IT Service Delivery Platform, enhancing engagement between employees and agents. With ScreenMeet's combination of video calling, screen sharing, and remote desktop capabilities, you can swiftly identify and address hardware and software. All activities are managed within your current IT Help Desk ticketing system, eliminating the need for extra user accounts and data storage concerns—all data is stored in your established system of record. Launching directly within the platform without any agent downloads and authenticated within the platform, ScreenMeet offers a smooth, virtual in-person experience for both agents and employees. This seamless integration ensures quick onboarding and efficient IT issue resolution.

Is your software adapting to modern needs? Many remote support solutions are outdated, initially designed for specific hardware like appliances and desktops, lacking the necessary connectivity and integration for smooth incorporation into daily workflows. ScreenMeet stands out by facilitating exceptional employee experiences, enabling easy work-from-home or work-from-anywhere capabilities on any device. As a cloud-native platform built on AWS's global infrastructure with enterprise-grade security, it allows agents to efficiently operate from a single platform. Minimize employee downtime and interruptions by addressing issues promptly. With ScreenMeet, you can quickly manage and resolve issues on a global scale across all major platforms—Mac, Windows, Android, and iOS. Our intuitive user interface is crafted to enhance productivity by tackling problems early, significantly saving time and improving workflows.

Customer Success Features

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Inside Sales Features

Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management

Presentation Features

3D Objects
Animations & Transitions
Audio Content
Collaboration Tools
Content Library
Customizable Templates
Media Library
Offline Editing
Offline Presenting
Screen Sharing
Search/Filter
Templates
Video Content

Remote Work Features

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Sales Acceleration Features

Campaign Management
CPQ
Dialer
Email Sequencing
Email Templates
Email Tracking
List Building
Meeting Scheduler
Predictive Analytics
Reporting
Sales Gamification
Sales Intelligence
Sales Workflow Management

Sales Enablement Features

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Screen Sharing Features

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Service Features

Contract Management
Incident Management
IT Asset Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Remote Desktop Features

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Integrations

Salesforce
Genesys Cloud CX
GoHighLevel
Google Chrome
HubSpot CRM
Insites
Less Annoying CRM
Microsoft Dynamics 365
Microsoft Edge
ServiceNow
ServiceNow Customer Service Management
Tanium
Zapier
Zendesk
Zoho CRM

Integrations

Salesforce
Genesys Cloud CX
GoHighLevel
Google Chrome
HubSpot CRM
Insites
Less Annoying CRM
Microsoft Dynamics 365
Microsoft Edge
ServiceNow
ServiceNow Customer Service Management
Tanium
Zapier
Zendesk
Zoho CRM