About
Share your screen instantly while on a phone call with CrankWheel, for an engaging presentation. Send a link by text message, WhatsApp or email and the viewer can view it in any browser, on any device without installing anything. Designed for ease of use, CrankWheel is the best solution for sharing a screen with customers for business deals.
CrankWheel is used to complement calls by insurance agents, mortgage advisors, solar advisors, digital agencies, educators and customer support specialists. Close deals on the first call!
We show you whether they're paying attention. Over 50,000 users share their screen effortlessly with any prospect no matter their technical skill or device choice using our Chrome Extension. CrankWheel works over bad network connections, on obscure devices and old browsers. Mac, PC, iOS, Android, Internet Explorer, Blackberries - it always works!
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About
The leading enterprise cloud-native remote support platform, embedded in ServiceNow, Salesforce, Tanium, and more.
Empower your IT Help Desk and Contact Center teams to resolve 32% more issues in the first call. With a sleek UX and multi-channel support, agents launch in a single click with no downloads necessary. Since ScreenMeet is browser-based and embedded in your current CRM and ITSM, your IT Help Desk and Contact Center teams connect in seconds, thanks to our low latency, global cloud infrastructure.
Authentication within platforms like Salesforce and ServiceNow ensures credentials adhere to your strict internal password policies, and it’s configurable to let you store data in your cloud in designated geographies.
Enterprise-grade security
-Built on Amazon Web Services (AWS), the leading cloud solution
-Data transmission: TLS and DTLS 1.2+ with AES-256-bit encryption
-Authentication with Salesforce & ServiceNow for added security
-Store data in your preferred cloud
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Supported
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Audience
Salespeople and customer service agents who want to transform calls into full sales presentations
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Audience
Call centers and businesses looking for a cloud remote support software solution for customer and employee support.
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$15/month
Free for limited use. Starting price $29/month or $180/year for individuals, $99 for teams.
Free Version
Supported
Free Trial
Supported
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PricingSaaS subscription model. Unit price decreases as number of users increase.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros from Real UsersPros
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationCrankWheel
Founded: 2015
Iceland
crankwheel.com
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Company InformationScreenMeet
Founded: 2014
United States
screenmeet.com
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Alternatives |
Alternatives |
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Categories |
CategoriesScreen Share and Cobrowse for Website and Mobile App Assistance: ScreenMeet revolutionizes customer communication and support by making digital interactions feel as personal as in-person sessions. Easily integrate video calls, screen sharing, and cobrowsing into your customer support with fully embedded ScreenMeet. Adding these additional channels boosts First Call Resolution, CSAT, and NPS across industries. Operate securely from your existing Agent workspace—view and annotate the customer's screen, mask sensitive information, and remotely control peripherals when needed, all without compromising data security or privacy. Connect quickly with customers through their preferred channels, enhancing resolution times and overall customer satisfaction. ScreenMeet is embedded in the most popular CRM/CSM platforms, so sessions launch seamlessly and session data is automatically recorded right in your existing system. Diagnose and Resolve IT Issues in Real Time: ScreenMeet's integrated applications support your IT Help Desk in managing hybrid work environments efficiently, enabling service delivery to employees both onsite and remotely. It acts as an effortless extension to your existing IT Service Delivery Platform, enhancing engagement between employees and agents. With ScreenMeet's combination of video calling, screen sharing, and remote desktop capabilities, you can swiftly identify and address hardware and software. All activities are managed within your current IT Help Desk ticketing system, eliminating the need for extra user accounts and data storage concerns—all data is stored in your established system of record. Launching directly within the platform without any agent downloads and authenticated within the platform, ScreenMeet offers a smooth, virtual in-person experience for both agents and employees. This seamless integration ensures quick onboarding and efficient IT issue resolution. Is your software adapting to modern needs? Many remote support solutions are outdated, initially designed for specific hardware like appliances and desktops, lacking the necessary connectivity and integration for smooth incorporation into daily workflows. ScreenMeet stands out by facilitating exceptional employee experiences, enabling easy work-from-home or work-from-anywhere capabilities on any device. As a cloud-native platform built on AWS's global infrastructure with enterprise-grade security, it allows agents to efficiently operate from a single platform. Minimize employee downtime and interruptions by addressing issues promptly. With ScreenMeet, you can quickly manage and resolve issues on a global scale across all major platforms—Mac, Windows, Android, and iOS. Our intuitive user interface is crafted to enhance productivity by tackling problems early, significantly saving time and improving workflows. |
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Customer Success Features
Account Alerts
Supported
Account Management
Not Supported
Communication Management
Not Supported
Customer Engagement
Supported
Customer Lifecycle Management
Not Supported
Health Score
Not Supported
Onboarding
Supported
Revenue Management
Not Supported
Usage Tracking / Analytics
Not Supported
Win / Loss Analysis
Not Supported
Inside Sales Features
Auto-Dialing
Not Supported
Call List Management
Not Supported
Call Recording
Supported
Campaign Management
Not Supported
Dashboard
Supported
Data Management
Not Supported
Lead Capture
Supported
Lead Distribution
Supported
Lead Scoring
Not Supported
Performance Management
Supported
Presentation Features
3D Objects
Not Supported
Animations & Transitions
Not Supported
Audio Content
Not Supported
Collaboration Tools
Supported
Content Library
Not Supported
Customizable Templates
Not Supported
Media Library
Not Supported
Offline Editing
Not Supported
Offline Presenting
Not Supported
Screen Sharing
Supported
Search/Filter
Supported
Templates
Not Supported
Video Content
Supported
Remote Work Features
Collaboration
Supported
Credential Management
Not Supported
Electronic Signature
Supported
Employee Monitoring
Not Supported
Live Chat
Not Supported
Meeting Management
Not Supported
Project Management
Not Supported
Remote Access
Supported
Remote Support
Supported
Screen Sharing
Supported
Softphone
Not Supported
Task Management
Not Supported
Time Zone Tracking
Not Supported
Video Chat
Supported
Web Conferencing
Supported
Sales Acceleration Features
Campaign Management
Not Supported
CPQ
Not Supported
Dialer
Not Supported
Email Sequencing
Not Supported
Email Templates
Not Supported
Email Tracking
Not Supported
List Building
Not Supported
Meeting Scheduler
Supported
Predictive Analytics
Not Supported
Reporting
Supported
Sales Gamification
Supported
Sales Intelligence
Not Supported
Sales Workflow Management
Not Supported
Sales Enablement Features
Collaboration
Supported
Contact Management
Supported
Content Management
Not Supported
Document Management
Not Supported
Goals / Quota Management
Not Supported
Lead Management
Supported
Meeting Management
Supported
Performance Management
Not Supported
Presentation Management
Supported
Proposal Management
Not Supported
Territory Management
Not Supported
Training Management
Supported
Screen Sharing Features
Annotations / Drawing Tools
Not Supported
Desktop / Browser Sharing
Supported
Mobile Screen Sharing
Not Supported
Presenter Control Management
Supported
Remote Control
Supported
Screen Capture
Supported
Screen Mirroring
Supported
Screen Recording
Supported
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Customer Service Features
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Call Center Management
Supported
Email Management
Not Supported
Knowledge Base
Not Supported
Live Chat
Not Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Help Desk Features
Alerts / Escalation
Supported
Automated Routing
Not Supported
Community Forums
Not Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Not Supported
Incident Management
Supported
Interaction Tracking
Supported
IT Asset Management
Not Supported
Knowledge Base
Not Supported
Known Issue Management
Not Supported
Live Chat
Not Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
Real-time Chat
Not Supported
Self Service Portal
Not Supported
Service Level Agreement (SLA) Management
Not Supported
Ticket Management
Supported
IT Service Features
Contract Management
Not Supported
Incident Management
Supported
IT Asset Management
Not Supported
Knowledge Management
Not Supported
Release Management
Not Supported
Self Service Portal
Not Supported
Service Catalog
Not Supported
Service Reporting
Supported
Ticket Management
Supported
Remote Desktop Features
Chat
Not Supported
Cross-Platform Access
Supported
File Transfer
Supported
Group View
Supported
Mobile Device Access
Supported
Multi Monitor Support
Not Supported
Record Remote Sessions
Supported
Remote Print
Not Supported
Remote Wake
Not Supported
User Management
Supported
Remote Support Features
Diagnostic Tools
Supported
File Transfer
Supported
Live Chat
Not Supported
Real-time Chat
Not Supported
Remote Control
Supported
Screen Sharing
Supported
Session Recording
Supported
Session Transfer
Supported
Surveys & Feedback
Not Supported
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Integrations
Salesforce
Supported
Genesys Cloud CX
Not Supported
GoHighLevel
Supported
Google Chrome
Supported
HubSpot CRM
Supported
Insites
Supported
Less Annoying CRM
Supported
Microsoft Dynamics 365
Not Supported
Microsoft Edge
Supported
ServiceNow
Not Supported
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Integrations
Salesforce
Supported
Genesys Cloud CX
Supported
GoHighLevel
Not Supported
Google Chrome
Not Supported
HubSpot CRM
Not Supported
Insites
Not Supported
Less Annoying CRM
Not Supported
Microsoft Dynamics 365
Supported
Microsoft Edge
Not Supported
ServiceNow
Supported
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