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About
Coval is a simulation and evaluation platform designed to accelerate the development of reliable AI agents across chat, voice, and other modalities. By automating the testing process, Coval enables engineers to simulate thousands of scenarios from a few test cases, allowing for comprehensive assessments without manual intervention. Users can create test sets by adding customer transcripts or describing user intents in natural language, with Coval handling the formatting. The platform supports both text and voice simulations, facilitating the testing of AI agents against a set of scorecard metrics. Comprehensive evaluations of agent interactions are provided, enabling performance tracking over time and root cause analysis of specific runs. Coval also offers workflow metrics that provide observability into system processes, aiding in the optimization of AI agents.
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About
Imagine an agent who can deal with hundreds of customers at the same time. We are an agent powered by artificial intelligence. Increase the efficiency of your business with instant information, personalized recommendations, and automated solutions. These AI agents offer instant information, personalized recommendations, and automated solutions, thereby increasing business efficiency. The platform integrates customer data to provide a comprehensive 360-degree view, ensuring agents have the necessary information for each interaction. The platform offers features such as zero wait times, unlimited capacity to manage increased call volumes, and improved customer experience by eliminating delays and misdirections. It also aims to boost sales through efficient customer service and enhance agent motivation by automating routine tasks. Increase operational efficiency with real-time conversation analytics and reporting tools. Identify issues, monitor performance, and make data-driven decisions.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Software development teams in need of a tool to enhance the reliability and performance of their AI-driven customer support chatbots
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Audience
Businesses looking for a solution to improve customer service efficiency and enhance customer experience
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Pricing
$300 per month
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationCoval
United States
www.coval.dev/
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Company InformationTalk:if
talkif.ai/
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Categories |
Categories |
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Integrations
Infobip
Salesforce
Twilio
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