Audience
Software development teams in need of a tool to enhance the reliability and performance of their AI-driven customer support chatbots
About Coval
Coval is a simulation and evaluation platform designed to accelerate the development of reliable AI agents across chat, voice, and other modalities. By automating the testing process, Coval enables engineers to simulate thousands of scenarios from a few test cases, allowing for comprehensive assessments without manual intervention. Users can create test sets by adding customer transcripts or describing user intents in natural language, with Coval handling the formatting. The platform supports both text and voice simulations, facilitating the testing of AI agents against a set of scorecard metrics. Comprehensive evaluations of agent interactions are provided, enabling performance tracking over time and root cause analysis of specific runs. Coval also offers workflow metrics that provide observability into system processes, aiding in the optimization of AI agents.
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NiCE Cognigy’s AI Agents Supercharge Your Customer Service
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Business Impact for our Customers:
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-99% Routing accuracy
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Pricing
Starting Price:
$300 per month
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Coval
United States
www.coval.dev/
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