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About

Countly is a product analytics solution and innovation enabler that helps organizations track product performance and user journey and behavior across mobile, web, and desktop applications. Ensuring privacy by design, it allows organizations to innovate and enhance their products to provide personalized and customized customer experiences, and meet key business and revenue goals. Track, measure, and take action - all without leaving Countly.

About

UserX is a cutting-edge UX analytics platform that provides growth-oriented insights for mobile app teams. Our comprehensive suite of tools, including session recordings, heatmaps, and conversion funnels, empowers companies to gain a deep understanding of user behavior and make data-driven decisions. Session recordings allow you to gain valuable insights into user behavior by closely monitoring and analyzing their interactions with your app. Heatmaps provide a comprehensive understanding of user interactions on every application screen, enabling you to identify the interface elements that are most appealing to users, as well as those that are being overlooked or ignored. Conversion funnels help you determine the stage in the application funnel where users are dropping off and identify the reasons for churn. Crash replays enable you to identify and reproduce technical errors, allowing for quicker resolution of technical bugs.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Chief Executive Officer, Marketing Manager, Product Manager, Chief Technology Officer, Director Of Information Technology, Chief Information Officer, Application Development Manager, Head of Product, Chief Product Officer, and Chief Digital Officer

Audience

Companies searching for a solution to find usability issues and bottlenecks

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Customizable, with free Community Edition (free forever) and free Enterprise Edition trial (free for 1 Month).
Free Version Supported
Free Trial Supported

Pricing

$299 per month
Free Trial Plan: - 100 000 monthly session recordings - 2 user licenses - 2 apps - free for 14 days

Starter Plan: - 100 000 monthly session recordings - 5 user licenses - 2 apps - Priority support

Premium Plan: - 250 000 monthly session recordings - 10 user licenses - 5 apps - Sampling / Recording rules

Enterprise Plan: - Unlimited session recordings - Customer Success Manager - Analytic Consultations - Contact UserX for providing details and custom plans
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Countly is a great analytics tool to analyze mobile and web platforms. Powerful reports. Easy to integrate with a different platform. Customer action tracking option.

Cons

  • I never encountered any problem with this platform.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Countly
Founded: 2013
United Kingdom
count.ly/

Company Information

UserX
Founded: 2018
United Arab Emirates
userx.pro/

Alternatives

Alternatives

Categories

Categories

Heatmap Supported
Session Replay Supported
Usability Testing Supported
User Research Supported
UX Supported

Mobile App Analytics Features

A/B Testing Supported
Channel Attribution Supported
Cohort Analysis Supported
Funnel Analysis Supported
In-App Events Tracking Supported
Push Notifications Supported
Retention Tracking Supported
Revenue Tracking Supported
Uninstall Tracking Supported

Mobile Device Management (MDM) Features

Automatic Device Recognition Not Supported
Data Management Supported
Deployment Management Not Supported
Inventory Management Not Supported
Maintenance Utilities Not Supported
Procurement Management Not Supported
Remote Update / Installation Not Supported
Software Management Not Supported
Synchronization Management Not Supported
Wireless Network Support Not Supported

Mobility Features

App Management Not Supported
Barcode Scanning Not Supported
Compliance Management Supported
Content Management Not Supported
Data Collection Supported
Data Management Not Supported
File Management Not Supported
Forms Automation Not Supported
Mobile Messaging Not Supported
Remote Access Not Supported
Remote Systems Monitoring Not Supported

Web Analytics Features

Campaign Management Supported
Conversion Tracking Supported
Form Analytics Not Supported
Goal Tracking Supported
Keyword Tracking Supported
Multiple Site Management Supported
Pageview Tracking Supported
Referral Source Tracking Supported
Site Search Tracking Supported
Time on Site Tracking Supported
User Interaction Tracking Supported

UX Features

Animation Not Supported
For Mobile Supported
For Websites Not Supported
Heatmaps Supported
Prototyping Not Supported
Screen Activity Recording Supported
Unmoderated Testing Supported
Usability Testing Supported
User Journeys Supported
User Research Supported

Integrations

AppsFlyer Not Supported
Crashlytics Not Supported
Elestio Supported
Firebase Not Supported
Google Analytics Not Supported
Okta Supported

Integrations

AppsFlyer Supported
Crashlytics Supported
Elestio Not Supported
Firebase Supported
Google Analytics Supported
Okta Not Supported
Claim Countly and update features and information
Claim Countly and update features and information
Claim UserX and update features and information
Claim UserX and update features and information