Ravine Desk

Ravine Desk

Ravine Software
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About

Less paperwork. More time for care. CordoCare is Australian practice software for NDIS support coordination and allied health. Bring client records, plans, budgets, case notes, appointments, tasks, documents and billing into one workspace. Capture notes on a phone, turn approved billable work into invoices and exports, and use AI-assisted drafting with human review. Role and participant access controls keep work scoped to authorised staff. Support Coordination is currently A$25 per active user/month, normally A$38. Therapy & Allied Health is A$35, normally A$48. No per-client fee or seat minimum. The 14-day free trial requires a card and starts billing automatically unless cancelled. Separate editable document packs are one-time purchases and require no software subscription.

About

Ravine Desk is help desk software built for freelancers, consultants, and small development teams who support multiple clients. Each workspace gets its own branded subdomain and client portal, where clients sign in with a magic link instead of a password. Tickets come in through the portal or by email, and client email replies thread into the matching ticket automatically. Billable hours are logged on every comment and roll up into per-client reports. An AI assistant is included on every plan, with a daily briefing and ticket analysis; Team and Pro plans add automatic triage and client-facing status summaries. Pricing is flat and based on technician count, with no per-ticket or per-client fees. Plans start at $12/month, and every plan comes with a 14-day free trial with no credit card required. An early-access Agent Seats add-on lets AI agents such as Claude Code work tickets through a REST API under their own technician identity.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Australian NDIS support coordinators, therapists, allied health practitioners, practice managers and administration teams.

Audience

Freelancers, consultants, small development teams, and agencies that support multiple clients.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

A$25/user/month (incl GST)
Free Version Not Supported
Free Trial Supported

Pricing

$12/month
Flat monthly plans, no per-seat pricing. Solo $12/mo (1 technician, up to 100 clients). Duo $29/mo (3 technicians, 250 clients). Team $59/mo (10 technicians, 750 clients, adds AI auto-triage and client status summaries). Pro $99/mo (20 technicians, unlimited clients). These are founding rates; regular prices are $15 / $39 / $89 / $179. AI assistant (daily briefing, ticket analysis) included on every plan. 14-day free trial, no credit card required. Optional AI Boost packs from $12/mo. Agent Seats (AI agents working tickets via REST API) available as an early-access add-on.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.5 / 5
ease 4.5 / 5
features 4.5 / 5
design 3.5 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • We were looking for a simple helpdesk and this one is pretty lightweight, no extra bloat like Freshdesk. Setup was done in like 15 minutes only, I created like 10-13 clients easily and few tickets, process was pretty simple. I like that support is directly from founder not bot, reply came quick which is helpful when you are stuck. Tried on chrome and safari both, mostly worked fine for us.
  • We were using Zendesk before and the per-agent pricing was getting too expensive as we added our 3rd and 4th agent. Ravine Desk has flat pricing $12 to $99, no surprise per seat cost. Setup was done in like 15 minutes, very simple compared to Zendesk. Support is directly from the founder which is actually helpful.

Cons

  • I did found one issue where login page keeps loading sometimes, keeps loading bug. Reporting is still pretty basic and there is no slack integration yet, would be nice to have that. Design could be more modern but its okay.
  • Reporting is still pretty basic and there is no Slack or Drive integration yet. For our daily work it's okay but would be nice to have those soon.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

CordoCare
Australia
cordocare.com

Company Information

Ravine Software
Founded: 2012
United States
ravinedesk.com

Alternatives

Alternatives

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Psylio

Optania
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Awesome Support

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Maxdesk

Maxdesk

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Cliniko

Cliniko

Red Guava
SeamlessDesk

SeamlessDesk

Seamless Desk

Categories

Categories

Help Desk Supported

Ticketing with a branded client portal, email-to-ticket, billable hours on every comment, and an AI assistant on every plan. Sized and priced for freelancers and small dev shops, with flat monthly plans from $12 and a 14-day free trial.

Help Desk Features

Alerts / Escalation Not Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Not Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Not Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Real-time Chat Not Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Not Supported
Ticket Management Supported

Integrations

Claude Code Not Supported

Integrations

Claude Code Supported
Claim CordoCare and update features and information
Claim CordoCare and update features and information
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