LiveChat

LiveChat

LiveChat Software
+
+

Related Products

  • Expedience Software
    34 Ratings
    Visit Website
  • Gravity Software
    45 Ratings
    Visit Website
  • AgeChecker.Net
    3 Ratings
    Visit Website
  • PayKings
    105 Ratings
    Visit Website
  • BrandMail
    332 Ratings
    Visit Website
  • Letsignit
    274 Ratings
    Visit Website
  • Convesio
    63 Ratings
    Visit Website
  • Descartes Sellercloud
    105 Ratings
    Visit Website
  • Ecwid
    1,030 Ratings
    Visit Website
  • FinOpsly
    3 Ratings
    Visit Website

About

Microsoft’s Copilot Checkout and Brand Agents are new AI-driven commerce capabilities designed to shorten the path from browsing to buying by letting customers discover, compare, and complete purchases without leaving an AI conversation while keeping merchants in control of the transaction and customer relationship. Copilot Checkout embeds a fully conversational shopping and payment flow into Microsoft’s Copilot AI experience, so shoppers can ask about products, get recommendations, compare options, and check out right inside the chat interface with no redirects or friction, and merchants stay the merchant of record while orders are processed through partners like PayPal, Shopify, and Stripe. Brand Agents are AI-powered shopping assistants that merchants deploy on their own sites (initially via Shopify and Microsoft Clarity) to provide brand-specific conversational guidance, answer customer questions in the brand’s voice, and help visitors explore inventory, handle objections, etc.

About

LiveChat is a customer service platform designed to help businesses connect with website visitors and increase sales. It centralizes your customer communication by bringing website chat, WhatsApp, and Meta Suite into one streamlined dashboard. Manage more conversations in less time with built-in AI features. Use the AI Copilot to get instant chat summaries, improve your phrasing, and receive smart response suggestions. Features like "Sneak Peek" let you see what customers are typing before they send the message, allowing your team to respond faster and more accurately. Designed for easy implementation, LiveChat offers a 5-minute setup and integrates seamlessly with over 200 popular tools, including Shopify, WordPress, HubSpot, BigCommerce, WooCommerce, Squarespace, and more. Whether you are automating lead capture or providing real-time support, LiveChat gives your growing team the professional tools needed to increase conversion rates and improve customer satisfaction.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Merchants, ecommerce teams, and retail marketers who want to integrate AI-powered conversational shopping and checkout directly into AI assistants and their own websites to boost conversions and guide customers from discovery to purchase

Audience

Used by companies of all sizes around the world and from every industry. Startups, small, and midsize businesses and large-scale enterprises rely on LiveChat for their day-to-day customer service duties.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$16.00 per agent per month
$33.00 Team plan per agent per month
$50.00 Business plan per agent per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.9 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.8 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • A huge attraction of LiveChat is that it is not necessary to search for external audiovisual material when sending messages, since the platform is integrated with services for uploading static and mobile images, among other formats, so that they can be shared within Messenger through its own search engine.
  • LiveChat is very customizable for your customer support needs. By using its real-time chat we are now instantly able to resolve queries of our clients. This tool also gives a ticketing system to manage every request. Its Chatbot stays all-time when no executive available. Beneficial for small and mid business.
  • LiveChat is an outstanding help desk solution for multiple size businesses to manage their customer's issues at the centralized platform. It offers great CRM integration, a quick chat section, a robust structure, and an intuitive interface.
  • I really liked that LiveChat enables a super-intelligent Chat-Bot when our support representative is busy or unavailable. For end-users, LiveChat is very convenient to chat using mobile devices. The implementation of this platform is was very easy.
  • Livechat is the best way I can deal with my customers' problems. It is simple for both the business owner and the customer to use.

Cons

  • On mobile devices it is complicated to access Facebook instant messaging if you do not have the Messenger mobile application, which is annoying if you have to answer an urgent message and must download the application to communicate. The productive thing about this is that, with an external application for messaging, you can see information on Facebook for a longer time.
  • Its Chatbot is not so useful for automated support. No special trigger option to set.
  • Overall it's great, no serious problem we ever faced.
  • There is no advanced management for user support.
  • There are not many cons, as this software exceeds expectations and beyond.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Microsoft
Founded: 1975
United States
about.ads.microsoft.com/en/blog/post/january-2026/conversations-that-convert-copilot-checkout-and-brand-agents

Company Information

LiveChat Software
Founded: 2002
United States
www.livechat.com

Alternatives

SmartBot

SmartBot

BestChat

Alternatives

Freshchat

Freshchat

Freshworks
ChatWILL

ChatWILL

CWILL

Categories

Categories

Chatbot Supported
CRM Supported
Customer Service Supported
Help Desk Supported
Live Chat Supported

Chatbot Features

Call to Action Not Supported
Context and Coherence Not Supported
Human Takeover Not Supported
Inline Media / Videos Not Supported
Machine Learning Not Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Not Supported
Ready-made Templates Not Supported
Reporting / Analytics Supported
Sentiment Analysis Not Supported
Social Media Integration Not Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Supported
Video Content Not Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Integrations

Shopify Supported
AmpliPhi Not Supported
AppointmentCore Not Supported
Boostopia Not Supported
Capsule Not Supported
CoreCommerce Not Supported
Cyfe Not Supported
Getscreen.me Not Supported
Google Docs Not Supported
Gradient Labs Not Supported
KODA Bots Not Supported
Kleene Not Supported
KnowledgeBase Not Supported
LogMeIn Rescue Not Supported
Mixpanel Not Supported
OpenCart Not Supported
Squarespace Not Supported
Weebly Not Supported
X (Twitter) Not Supported
Zapier Not Supported

Integrations

Shopify Supported
AmpliPhi Supported
AppointmentCore Supported
Boostopia Supported
Capsule Supported
CoreCommerce Supported
Cyfe Supported
Getscreen.me Supported
Google Docs Supported
Gradient Labs Supported
KODA Bots Supported
Kleene Supported
KnowledgeBase Supported
LogMeIn Rescue Supported
Mixpanel Supported
OpenCart Supported
Squarespace Supported
Weebly Supported
X (Twitter) Supported
Zapier Supported
Claim Copilot Checkout and update features and information
Claim Copilot Checkout and update features and information
Claim LiveChat and update features and information
Claim LiveChat and update features and information