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About

Efficiently handle multiple WhatsApp accounts, and integrate with CRM for streamlined communication. Getting started with ControlHippo is a breeze. Simply scan the provided QR code and be up and running in just a minute. Our seamless setup process ensures quick access to all features– saving you time and effort. Centralize WhatsApp conversations to boost teamwork across sales, support, and marketing teams, enhancing customer experiences through seamless communication within a single window. With ControlHippo and Pipedrive integration, incoming WhatsApp inquiries can be automatically converted into Pipedrive leads. This streamlined process ensures that no potential customer falls through the cracks– optimizing your sales funnel.

About

iCallify is an intelligent, multi-tenant contact center software built to streamline business communications and enhance customer engagement through AI-powered automation. The platform supports inbound, outbound, and blended operations with features like predictive, power, preview, and auto dialers, IVR, voice broadcasting, WhatsApp integration, WhatsApp Business Calling, click-to-call, real-time dashboards, advanced call routing, and a Movable Dialer for flexible agent workflows. Designed for scalability, iCallify improves efficiency, boosts conversions, and delivers personalized experiences. It offers multi-channel communication, advanced reporting, supervisor controls (monitor, whisper, barge), Theme Customization for brand alignment, TCPA Compliance for secure outreach, and seamless CRM and third-party integrations.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies looking for a complete Customer Service platform

Audience

SMBs, large enterprises, BPOs, banks, healthcare providers, e-commerce, telecom, real estate, and IT/ICT companies

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$20 per user per month
Free Version
Free Trial

Pricing

$10 /user/month
Flexible pricing tailored to your business needs. Start with a 14-day free trial to explore all features—contact us for detailed pricing and a customized quote.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.8 / 5
ease 5.0 / 5
features 4.5 / 5
design 4.2 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • Robust multi-tenant architecture White-label support for service providers Comprehensive contact center and UC features Flexible deployment options Excellent customer support
  • Easy-to-use interface with a short learning curve. Comprehensive contact center and cloud IP PBX features in one platform. Reliable call quality and stable performance. Omnichannel support for voice, SMS, and other customer communication channels. Powerful call routing, IVR, and real-time analytics. Scalable for businesses of different sizes. Responsive and knowledgeable customer support. Flexible customization and integration options.
  • Easy campaign setup with bulk voice message delivery. Supports personalized and scheduled broadcasts. Real-time analytics for campaign tracking.
  • User-friendly interface with powerful automation features Supports inbound, outbound, and blended call center operations Advanced features like predictive dialing, sticky agent, call monitoring, and number masking Seamless third-party integrations with APIs and webhooks Scalable, reliable, and perfect for both SMEs and enterprises

Cons

  • The platform offers many advanced features, so new users may need a little time to explore everything. However, the documentation and support team make the learning process smooth.
  • The extensive feature set can take time to fully explore for new users. Some advanced configurations may require assistance from the support team during initial setup.
  • Dashboard could be more customizable for detailed campaign insights.
  • Initial setup may take time if migrating from legacy systems (but the support team makes it smooth)

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ControlHippo
India
controlhippo.com

Company Information

iCallify
Founded: 2011
United States
icallify.com

Alternatives

Alternatives

uContact

uContact

net2phone
T-Max Predictive Dialer

T-Max Predictive Dialer

T-Max Dialer & Communications
Hippo Video

Hippo Video

Lyceum Technologies
DialerAI

DialerAI

Star2Billing S.L. (ESB65173742)
Hippo

Hippo

JungleWorks

Categories

Categories

Auto Dialer Features

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR Features

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer Features

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Integrations

WhatsApp
Zoho CRM
HubSpot CRM
HubSpot Customer Platform
Odoo
Pipedrive
Salesforce
Slack

Integrations

WhatsApp
Zoho CRM
HubSpot CRM
HubSpot Customer Platform
Odoo
Pipedrive
Salesforce
Slack
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Claim ControlHippo and update features and information
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