RapportCMSUnity4
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Related Products
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About
Create relationship maps to take control of the politics that surround the deals you’re working on. Highlight the champions and blockers to work out where to focus your time. Capture notes and mark outlines of influence between key players. Import and sync contacts across work and personal devices to create a unified address book. Organize your address book by Company and search by Job Title. Find and merge duplicates. Capture important facts and insights as they happen. See your contacts in the context of the organization they work within, with reporting lines depicting the hierarchy. Highlight departments and business units. Share your org charts with teammates in seconds. Discover gaps in your address book data such. Update Job Titles and Company Names to improve your Contact Identification Score. Sync your updated address book across all of your devices. Tag strategic contacts including decision-makers, budget holders, executive sponsors and champions.
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About
RapportCMS is our competitive advantage vs our competitors. We are focused on the intersection between telephony, interaction management and the people who handle the calls. This approach ensures that we make ‘human technology’ designed by and for contact center practitioners. We know that world-class call center technology must be equally adept at addressing what happens after the agent says hello as to how the call is routed to the desktop. As one of the leading Contact Centres in the AUNZ market, we had over 10 years of building, refining and improving our technology before then releasing it to market as a SAAS solution. While most providers have built solutions from a telephony perspective, we recognize what happens after the agent says hello is of equal importance to what happened before.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies in search of a solution to unlock the long-term value of their business contacts
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Audience
Companies searching for an end-to-end automated SaaS contact center platform
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationContactBase
Founded: 2018
United Kingdom
www.contactbase.net
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Company InformationUnity4
Australia
www.unity4.com/rapport-cms/
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Alternatives |
Alternatives |
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Categories |
Categories |
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Contact Management Features
Activity Management
Not Supported
Appointment Management
Not Supported
Contact Database
Not Supported
Contact History
Not Supported
Contact Import/Export
Supported
Customer Pipeline
Not Supported
Email Marketing
Not Supported
Group Management
Not Supported
Interaction Tracking
Not Supported
Lead Management
Not Supported
Prospecting Tools
Supported
Sales Pipeline Management
Not Supported
Search / Filter
Not Supported
Segmentation
Supported
Shared Contacts
Not Supported
Social Media Integration
Not Supported
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Call Center Features
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Database
Not Supported
Escalation Management
Not Supported
Inbound Call Center
Supported
IVR / Voice Recognition
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Not Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Call Recording Features
Archiving
Not Supported
Call Sharing
Not Supported
Distributed Call Recording
Not Supported
Event Triggered Recording
Not Supported
File Transfer
Not Supported
Instant Retrieval
Not Supported
On-Demand Recording
Supported
Recording Bookmarking
Not Supported
Scheduled Recording
Not Supported
Screen Activity Recording
Not Supported
Video Call Recording
Not Supported
Speech Analytics Features
Automatic Transcription
Supported
Call Center Management
Supported
Call Recording
Supported
Customer Experience Management
Supported
Data Security
Not Supported
Natural Language Processing
Supported
Predictive Analytics
Supported
Self-Service Search
Not Supported
Sentiment Analysis
Supported
Surveys & Feedback
Supported
Speech Recognition Features
Audio Capture
Not Supported
Automatic Form Fill
Not Supported
Automatic Transcription
Supported
Call Analysis
Not Supported
Concatenated Speech
Supported
Continuous Speech
Not Supported
Customizable Macros
Not Supported
Multi-Languages
Supported
Specialty Vocabularies
Not Supported
Speech-to-Text Analysis
Supported
Variable Frequency
Not Supported
Voice Recognition
Supported
Telephony Features
Auto-Dialer
Supported
Call Center Management
Supported
Call Monitoring
Supported
Contact Management
Supported
Inbound Reporting
Not Supported
IVR / Voice Recognition
Supported
Outbound Reporting
Not Supported
Predictive Dialer
Supported
Telemarketing Management
Not Supported
Voice & Data Integration
Not Supported
VoIP
Not Supported
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Integrations
No info available.
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Integrations
No info available.
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