ConnectWise RMM

ConnectWise RMM

ConnectWise
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+

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About

Don’t settle when it comes to managing your clients’ IT infrastructure. Exceed their expectations with ConnectWise RMM, our MSP RMM software that provides proactive tools and NOC services—regardless of device environment. With the number of new vulnerabilities rising each year, smart patching procedures have never been more important. We automatically test and deploy patches when they are viable and restrict patches that are harmful. Get better protection for clients while you spend less time managing endpoints and more time growing your business. It’s tough to locate, afford, and retain quality talent. In fact, 81% of IT leaders say it’s hard to find the recruits they need. Add ConnectWise RMM, NOC services and get the expertise and problem resolution you need to become the advisor your clients demand—without adding headcount.

About

ManageEngine Patch Manager Plus is an automated patch management solution that scans, tests, and deploys patches across Windows, macOS, Linux, and 1,100+ third-party applications from a single console. Automated deployment policies eliminate manual patching effort while test-and-approve workflows validate stability in pilot groups before organization-wide rollout. Granular policy controls customize schedules, maintenance windows, and reboot behaviors per device group, ensuring every endpoint updates on its own operational terms. Work-from-home and roaming devices patch seamlessly over the internet without VPN dependency, and bandwidth optimization ensures deployments never disrupt business operations. Automated rollback restores affected endpoints when deployments fail, while real-time compliance dashboards mapped to HIPAA, PCI-DSS, and GDPR give leadership instant visibility into patch status. Available as cloud or on-premises for organizations of every size.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

MSPs

Audience

SMBs to Large Companies/Enterprises

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

Less than $1/endpoint/month
Free: up to 25 devices
Professional: Starts @ Less than $1 /endpoint/month
Enterprise: Starts @ $1/endpoint/month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.8 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • Helps us manage and monitor our sophisticated network set up. Staying on top of network and device happenings before ConnectWise Command was a tough task.

Cons

  • None so far. ConnectWise Command does everything we've needed it to so far.

Pros & Cons from Real Users

Pros

  • ManageEngine Patch Manager Plus has many advantages that make patch management easy and efficient for IT teams. It automates the complete patching process—from scanning and detecting missing updates to testing and deploying them—so you don’t have to do manual work. It supports multiple platforms like Windows, macOS, Linux, and even third-party applications, which is very helpful in real environments. The tool also improves security by quickly fixing vulnerabilities and keeping systems up to date.
  • ManageEngine Patch Manager Plus automates patch deployment across Windows, macOS, and Linux systems, as well as third-party applications like browsers and common productivity tools. It supports both on-prem and remote devices, making it effective for distributed networks. The scheduling engine, patch approval workflows, and rollback options reduce manual effort and help maintain security hygiene. Built-in reporting for patch compliance and vulnerabilities aligns well with audit requirements and simplifies compliance management. Integration with Active Directory and easy grouping of endpoints further streamline deployment operations.
  • Patch Manager Plus automates patching for Windows, macOS, Linux, and third-party applications. Supports testing, approval workflows, and scheduling to avoid business disruption. Provides detailed reports, compliance tracking, and vulnerability insights. User-friendly interface simplifies large-scale patch deployment.
  • Makes downloading and installing patches very simple and straightforward. The customer service offered by ManageEngine is also really good. Works great for both our Windows and Mac workstations.

Cons

  • ManageEngine Patch Manager Plus has some limitations that users should consider. The user interface may feel slightly confusing or not very modern, making navigation difficult for new users. Sometimes patches fail to install properly, and the error details are not always clear, which makes troubleshooting harder.
  • Getting initial patch policies and deployment groups configured can take some upfront planning, especially in complex environments. Alerting and notifications sometimes require tuning to avoid noise. Customizing reports beyond the built-in templates is limited and may not meet all reporting needs out-of-the-box.
  • Some advanced reporting and automation features are available only in the enterprise edition. Limited offline patching support for isolated networks. Third-party application patch support may vary based on vendor updates.
  • We've had a patch come a day late before, but other than than nothing we're concerned about. We're quite happy with the product and service so far.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

ConnectWise
Founded: 1982
United States
www.connectwise.com/platform/unified-management/rmm

Company Information

ManageEngine
India
www.manageengine.com/patch-management/

Alternatives

Alternatives

MSP360 RMM

MSP360 RMM

MSP360
Saner CVEM

Saner CVEM

SecPod Technologies

Categories

IT Management Supported
IT Service Supported
MSP Supported
Network Monitoring Supported
Patch Management Supported
RMM Supported
System Monitoring Supported

Categories

Patch Management Features

Alerts/Notifications Supported
Automatic Approval Supported
Automatic Patch Deployment Supported
Automatic Scans Supported
Compliance Management Supported
Custom Patches Supported
Dashboard Supported
Network Wide Management Supported
Patch Prioritization Supported
Patch Testing Supported
Remote Access/Control Supported
Vulnerability Scanning Supported

IT Asset Management Features

Asset Tracking Supported
Audit Management Not Supported
Compliance Management Not Supported
Configuration Management Not Supported
Contract/License Management Not Supported
Cost Tracking Not Supported
Depreciation Management Not Supported
Inventory Management Not Supported
IT Service Management Supported
Maintenance Management Not Supported
Procurement Management Not Supported
Requisition Management Not Supported
Supplier Management Not Supported

IT Management Features

Capacity Monitoring Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Not Supported
License Management Supported
Patch Management Supported
Remote Access Supported
Scheduling Supported
Software Inventory Supported
User Activity Monitoring Supported

IT Service Features

Contract Management Not Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Management Supported
Release Management Not Supported
Self Service Portal Supported
Service Catalog Not Supported
Service Reporting Supported
Ticket Management Not Supported

MSP Features

Backup Management Supported
Billing & Invoicing Not Supported
CRM Not Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Live Chat Supported
Patch Management Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Not Supported

Network Monitoring Features

Bandwidth Monitoring Supported
Baseline Manager Not Supported
Diagnostic Tools Not Supported
Internet Usage Monitoring Not Supported
IP Address Monitoring Not Supported
Real Time Analytics Not Supported
Resource Management Not Supported
Server Monitoring Supported
SLA Monitoring Not Supported
Uptime Monitoring Not Supported
Web Traffic Reporting Not Supported

RMM Features

Deployment Management Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Supported
Network Monitoring Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Supported

System Monitoring Features

Alerts / Notifications Supported
Antivirus Management Supported
Data Backup / Recovery Supported
Device Monitoring Supported
Inventory Management Supported
Patch Management Supported
Policy-based Automation Supported
Remote Monitoring Supported
Reporting / Analytics Supported
Risk Analysis Supported
Server Monitoring Supported
Service Configuration Management Supported

Patch Management Features

Alerts/Notifications Supported
Automatic Approval Supported
Automatic Patch Deployment Supported
Automatic Scans Supported
Compliance Management Supported
Custom Patches Supported
Dashboard Supported
Network Wide Management Supported
Patch Prioritization Supported
Patch Testing Supported
Remote Access/Control Supported
Vulnerability Scanning Supported

Endpoint Protection Features

Activity Log Supported
Antivirus Not Supported
Application Security Supported
Behavioral Analytics Not Supported
Device Management Supported
Encryption Supported
Signature Matching Not Supported
Web Threat Management Supported
Whitelisting / Blacklisting Supported

Vulnerability Management Features

Asset Discovery Supported
Asset Tagging Not Supported
Network Scanning Supported
Patch Management Supported
Policy Management Supported
Prioritization Supported
Risk Management Supported
Vulnerability Assessment Supported
Web Scanning Supported

Integrations

Acronis Automation Supported
Autotask PSA Supported
Auvik Supported
ConnectWise PSA Supported
DataLakeHouse.io Supported
HaloPSA Supported
Heimdal Endpoint Detection and Response (EDR) Supported
IBM MaaS360 Supported
IT Portal Supported
Liongard Supported
ManageEngine Analytics Plus Not Supported
ManageEngine ServiceDesk Plus Not Supported
Motileo Supported
OpenText Core Endpoint Protection Supported
Qualys VMDR Not Supported
Rapid7 InsightVM Not Supported
ScalePad Lifecycle Manager Supported
Setyl Supported
SuperIT Supported
Tenable One Vulnerability Management Not Supported

Integrations

Acronis Automation Not Supported
Autotask PSA Not Supported
Auvik Not Supported
ConnectWise PSA Not Supported
DataLakeHouse.io Not Supported
HaloPSA Not Supported
Heimdal Endpoint Detection and Response (EDR) Not Supported
IBM MaaS360 Not Supported
IT Portal Not Supported
Liongard Not Supported
ManageEngine Analytics Plus Supported
ManageEngine ServiceDesk Plus Supported
Motileo Not Supported
OpenText Core Endpoint Protection Not Supported
Qualys VMDR Supported
Rapid7 InsightVM Supported
ScalePad Lifecycle Manager Not Supported
Setyl Not Supported
SuperIT Not Supported
Tenable One Vulnerability Management Supported
Claim ConnectWise RMM and update features and information
Claim ConnectWise RMM and update features and information
Claim ManageEngine Patch Manager Plus and update features and information
Claim ManageEngine Patch Manager Plus and update features and information