ConnectWise RMM

ConnectWise RMM

ConnectWise
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About

Don’t settle when it comes to managing your clients’ IT infrastructure. Exceed their expectations with ConnectWise RMM, our MSP RMM software that provides proactive tools and NOC services—regardless of device environment. With the number of new vulnerabilities rising each year, smart patching procedures have never been more important. We automatically test and deploy patches when they are viable and restrict patches that are harmful. Get better protection for clients while you spend less time managing endpoints and more time growing your business. It’s tough to locate, afford, and retain quality talent. In fact, 81% of IT leaders say it’s hard to find the recruits they need. Add ConnectWise RMM, NOC services and get the expertise and problem resolution you need to become the advisor your clients demand—without adding headcount.

About

Discover your IT with Lansweeper, build your centralized IT Asset System of Record. With the Lansweeper Deepscan IP Scanner engine, you can audit all assets in your company network without installing software on them. Build an accurate network inventory of all your hardware, software and users. Scan Windows, Linux, and Mac devices. Keep track of your licenses, serial numbers and warranties of major brands like Dell, IBM, HP, Toshiba and many more. Detect Unauthorized Local Admins, unify Office 365 and AD User Data, get the netbios domain name, check for Windows updates and more. Discover all assets in your IT environment that you didn’t even knew about & take full control of your network. Download your free trial and start your IT asset management.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

MSPs

Audience

Small to mid-sized companies including enterprise and MSP

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$495.00/year
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 3.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Helps us manage and monitor our sophisticated network set up. Staying on top of network and device happenings before ConnectWise Command was a tough task.

Cons

  • None so far. ConnectWise Command does everything we've needed it to so far.

Pros & Cons from Real Users

Pros

  • Lansweeper was an affordable options to manage and track assets within our environment. It gives us an easily managed solution to keep track of assets and software along with hardware warranties. There support has been top notch and you can easily customize things to fit your needs.

Cons

  • The look and user interface is a little dated but other than that I do not have any other complaints. A more modern design would be a nice to have.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

ConnectWise
Founded: 1982
United States
www.connectwise.com/platform/unified-management/rmm

Company Information

Lansweeper
Founded: 2008
Belgium
www.lansweeper.com

Alternatives

Alternatives

MSP360 RMM

MSP360 RMM

MSP360
Auvik

Auvik

Auvik Networks

Categories

IT Management Supported
IT Service Supported
MSP Supported
Network Monitoring Supported
Patch Management Supported
RMM Supported
System Monitoring Supported

Categories

IT Asset Management Features

Asset Tracking Supported
Audit Management Not Supported
Compliance Management Not Supported
Configuration Management Not Supported
Contract/License Management Not Supported
Cost Tracking Not Supported
Depreciation Management Not Supported
Inventory Management Not Supported
IT Service Management Supported
Maintenance Management Not Supported
Procurement Management Not Supported
Requisition Management Not Supported
Supplier Management Not Supported

IT Management Features

Capacity Monitoring Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Not Supported
License Management Supported
Patch Management Supported
Remote Access Supported
Scheduling Supported
Software Inventory Supported
User Activity Monitoring Supported

Network Monitoring Features

Bandwidth Monitoring Supported
Baseline Manager Not Supported
Diagnostic Tools Not Supported
Internet Usage Monitoring Not Supported
IP Address Monitoring Not Supported
Real Time Analytics Not Supported
Resource Management Not Supported
Server Monitoring Supported
SLA Monitoring Not Supported
Uptime Monitoring Not Supported
Web Traffic Reporting Not Supported

IT Service Features

Contract Management Not Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Management Supported
Release Management Not Supported
Self Service Portal Supported
Service Catalog Not Supported
Service Reporting Supported
Ticket Management Not Supported

MSP Features

Backup Management Supported
Billing & Invoicing Not Supported
CRM Not Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Live Chat Supported
Patch Management Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Not Supported

Patch Management Features

Alerts/Notifications Supported
Automatic Approval Supported
Automatic Patch Deployment Supported
Automatic Scans Supported
Compliance Management Supported
Custom Patches Supported
Dashboard Supported
Network Wide Management Supported
Patch Prioritization Supported
Patch Testing Supported
Remote Access/Control Supported
Vulnerability Scanning Supported

RMM Features

Deployment Management Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Supported
Network Monitoring Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Supported

System Monitoring Features

Alerts / Notifications Supported
Antivirus Management Supported
Data Backup / Recovery Supported
Device Monitoring Supported
Inventory Management Supported
Patch Management Supported
Policy-based Automation Supported
Remote Monitoring Supported
Reporting / Analytics Supported
Risk Analysis Supported
Server Monitoring Supported
Service Configuration Management Supported

IT Asset Management Features

Asset Tracking Supported
Audit Management Supported
Compliance Management Supported
Configuration Management Supported
Contract/License Management Supported
Cost Tracking Not Supported
Depreciation Management Supported
Inventory Management Supported
IT Service Management Supported
Maintenance Management Supported
Procurement Management Not Supported
Requisition Management Not Supported
Supplier Management Supported

IT Management Features

Capacity Monitoring Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Not Supported
License Management Supported
Patch Management Not Supported
Remote Access Supported
Scheduling Supported
Software Inventory Supported
User Activity Monitoring Not Supported

Network Monitoring Features

Bandwidth Monitoring Not Supported
Baseline Manager Supported
Diagnostic Tools Supported
Internet Usage Monitoring Supported
IP Address Monitoring Supported
Real Time Analytics Supported
Resource Management Not Supported
Server Monitoring Supported
SLA Monitoring Supported
Uptime Monitoring Supported
Web Traffic Reporting Not Supported

Network Troubleshooting Features

Alerts / Escalation Supported
Bandwidth Troubleshooting Supported
Change Management Not Supported
Configuration Management Supported
Connectivity Management Supported
Data Visualization Supported
Historical Audit Supported
Mobile Network Troubleshooting Not Supported
Network Analysis Supported
Network Monitoring Supported

Cybersecurity Features

AI / Machine Learning Not Supported
Behavioral Analytics Not Supported
Endpoint Management Not Supported
Incident Management Supported
IOC Verification Not Supported
Tokenization Not Supported
Vulnerability Scanning Supported
Whitelisting / Blacklisting Supported

License Management Features

Automatic SKU Recognition Not Supported
Central LM Server Not Supported
Copy Protection Not Supported
History Tracking Supported
Node Management Supported
Online Activation Not Supported
Portable License Not Supported
Sarbanes-Oxley Compliance Not Supported
Timing Rights Not Supported
Trial License Supported

Server Management Features

CPU Monitoring Supported
Credential Management Supported
Database Servers Supported
Email Monitoring Not Supported
Event Logs Supported
History Tracking Supported
Patch Management Supported
Scheduling Supported
User Activity Monitoring Supported
Virtual Machine Monitoring Supported

Integrations

HaloPSA Supported
Setyl Supported
Acronis Cyber Protect Cloud Supported
Alemba Service Manager Not Supported
Autotask PSA Supported
CyCognito Not Supported
DataLakeHouse.io Supported
HaloCSM Not Supported
IT Portal Supported
Licenseware Not Supported
Liongard Supported
Motileo Supported
N‑able Passportal Supported
OctoXLabs Not Supported
SaaSOps Marketizer Not Supported
ScalePad Lifecycle Manager Supported
Scopable Supported
SuperIT Supported
ThreatAware Not Supported
Vivantio Not Supported

Integrations

HaloPSA Supported
Setyl Supported
Acronis Cyber Protect Cloud Not Supported
Alemba Service Manager Supported
Autotask PSA Not Supported
CyCognito Supported
DataLakeHouse.io Not Supported
HaloCSM Supported
IT Portal Not Supported
Licenseware Supported
Liongard Not Supported
Motileo Not Supported
N‑able Passportal Not Supported
OctoXLabs Supported
SaaSOps Marketizer Supported
ScalePad Lifecycle Manager Not Supported
Scopable Not Supported
SuperIT Not Supported
ThreatAware Supported
Vivantio Supported
Claim ConnectWise RMM and update features and information
Claim ConnectWise RMM and update features and information
Claim Lansweeper and update features and information
Claim Lansweeper and update features and information