ConnectWise RMM

ConnectWise RMM

ConnectWise
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About

Don’t settle when it comes to managing your clients’ IT infrastructure. Exceed their expectations with ConnectWise RMM, our MSP RMM software that provides proactive tools and NOC services—regardless of device environment. With the number of new vulnerabilities rising each year, smart patching procedures have never been more important. We automatically test and deploy patches when they are viable and restrict patches that are harmful. Get better protection for clients while you spend less time managing endpoints and more time growing your business. It’s tough to locate, afford, and retain quality talent. In fact, 81% of IT leaders say it’s hard to find the recruits they need. Add ConnectWise RMM, NOC services and get the expertise and problem resolution you need to become the advisor your clients demand—without adding headcount.

About

Put your devices on auto-pilot. Fleetsmith automates device setup, intelligence, patching, and security, for your company’s Macs, iPhones, iPads, and Apple TVs. Automatically set up devices for new hires? Check. Automatically detect and prevent problems across your fleet? Yup. Automatically install and update apps automatically? You bet. Security is deeply considered in every aspect of our product, and in every decision we make. Stemming from our company value “Secure by Design,” we made sure that our product was secure from day one, and that our internal policies were secure from the get-go. Experience one click sign-up, automatic Single Sign-On (SSO), and 1-click import of your employee directory. All with zero configuration.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported

Audience

MSPs

Audience

Any organization that uses Apple devices, iPhones, Macs, and Apple TVs, that need to be secure, compliant, and visible

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$8.25 per user per month
Intelligence product is free of charge and the Managed product is free of charge for up to 10 devices
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Helps us manage and monitor our sophisticated network set up. Staying on top of network and device happenings before ConnectWise Command was a tough task.

Cons

  • None so far. ConnectWise Command does everything we've needed it to so far.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

ConnectWise
Founded: 1982
United States
www.connectwise.com/platform/unified-management/rmm

Company Information

Apple
Founded: 1976
United States
www.fleetsmith.com

Alternatives

Alternatives

Jamf Pro

Jamf Pro

Jamf
MSP360 RMM

MSP360 RMM

MSP360
baramundi Management Suite

baramundi Management Suite

baramundi Software USA

Categories

IT Management Supported
IT Service Supported
MSP Supported
Network Monitoring Supported
Patch Management Supported
RMM Supported
System Monitoring Supported

Categories

IT Asset Management Features

Asset Tracking Supported
Audit Management Not Supported
Compliance Management Not Supported
Configuration Management Not Supported
Contract/License Management Not Supported
Cost Tracking Not Supported
Depreciation Management Not Supported
Inventory Management Not Supported
IT Service Management Supported
Maintenance Management Not Supported
Procurement Management Not Supported
Requisition Management Not Supported
Supplier Management Not Supported

Patch Management Features

Alerts/Notifications Supported
Automatic Approval Supported
Automatic Patch Deployment Supported
Automatic Scans Supported
Compliance Management Supported
Custom Patches Supported
Dashboard Supported
Network Wide Management Supported
Patch Prioritization Supported
Patch Testing Supported
Remote Access/Control Supported
Vulnerability Scanning Supported

IT Management Features

Capacity Monitoring Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Not Supported
License Management Supported
Patch Management Supported
Remote Access Supported
Scheduling Supported
Software Inventory Supported
User Activity Monitoring Supported

IT Service Features

Contract Management Not Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Management Supported
Release Management Not Supported
Self Service Portal Supported
Service Catalog Not Supported
Service Reporting Supported
Ticket Management Not Supported

MSP Features

Backup Management Supported
Billing & Invoicing Not Supported
CRM Not Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Live Chat Supported
Patch Management Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Not Supported

Network Monitoring Features

Bandwidth Monitoring Supported
Baseline Manager Not Supported
Diagnostic Tools Not Supported
Internet Usage Monitoring Not Supported
IP Address Monitoring Not Supported
Real Time Analytics Not Supported
Resource Management Not Supported
Server Monitoring Supported
SLA Monitoring Not Supported
Uptime Monitoring Not Supported
Web Traffic Reporting Not Supported

RMM Features

Deployment Management Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Supported
Network Monitoring Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Supported

System Monitoring Features

Alerts / Notifications Supported
Antivirus Management Supported
Data Backup / Recovery Supported
Device Monitoring Supported
Inventory Management Supported
Patch Management Supported
Policy-based Automation Supported
Remote Monitoring Supported
Reporting / Analytics Supported
Risk Analysis Supported
Server Monitoring Supported
Service Configuration Management Supported

Mobile Device Management (MDM) Features

Automatic Device Recognition Supported
Data Management Supported
Deployment Management Supported
Inventory Management Supported
Maintenance Utilities Supported
Procurement Management Not Supported
Remote Update / Installation Supported
Software Management Supported
Synchronization Management Not Supported
Wireless Network Support Supported

Integrations

Acronis Cyber Protect Cloud Supported
Acronis Automation Supported
Asio by ConnectWise Supported
Autotask PSA Supported
Auvik Supported
BrightGauge Supported
ConnectWise PSA Supported
DataLakeHouse.io Supported
Google Workspace Not Supported
HaloPSA Supported
Heimdal Endpoint Detection and Response (EDR) Supported
IT Portal Supported
Microsoft 365 Not Supported
Motileo Supported
OpenText Core Endpoint Protection Supported
ScalePad Lifecycle Manager Supported
Scopable Supported
Secureframe Not Supported
Setyl Supported
SuperIT Supported

Integrations

Acronis Cyber Protect Cloud Not Supported
Acronis Automation Not Supported
Asio by ConnectWise Not Supported
Autotask PSA Not Supported
Auvik Not Supported
BrightGauge Not Supported
ConnectWise PSA Not Supported
DataLakeHouse.io Not Supported
Google Workspace Supported
HaloPSA Not Supported
Heimdal Endpoint Detection and Response (EDR) Not Supported
IT Portal Not Supported
Microsoft 365 Supported
Motileo Not Supported
OpenText Core Endpoint Protection Not Supported
ScalePad Lifecycle Manager Not Supported
Scopable Not Supported
Secureframe Supported
Setyl Not Supported
SuperIT Not Supported
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Claim ConnectWise RMM and update features and information
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